Aastra ITE Agent, User Manual

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Table of Contents
x Aastra – 2539-002
ACD Sign On.................................................................................................................... 51
Off Line Lamp Status ................................................................................................. 51
Sign On State.............................................................................................................. 52
Automatic Sign On..................................................................................................... 52
Manual Sign On with Agent ID Number ................................................................... 52
Manual Sign On with Agent ID Number and Password ............................................ 53
ACD Sign Off ................................................................................................................... 54
Sign Off ...................................................................................................................... 54
Agent Statistics ................................................................................................................. 54
View Agent Statistics ................................................................................................. 54
Phone Display for Current Agent Statistics: .............................................................. 55
Auto Answer on ACD Line .............................................................................................. 55
Ring Time................................................................................................................... 55
Calls In Queue Display ..................................................................................................... 56
Force ................................................................................................................................. 56
Activate Force ............................................................................................................ 56
Cancel Force............................................................................................................... 57
Night Service .................................................................................................................... 57
Activate Night Service ............................................................................................... 57
Cancel Night Service.................................................................................................. 57
Overflow ........................................................................................................................... 58
Activate Overflow Manually...................................................................................... 58
Cancel Overflow ........................................................................................................ 58
Reroute.............................................................................................................................. 58
Use Reroute ................................................................................................................ 58
Cancel Reroute while Activating ............................................................................... 59
Send to Me ........................................................................................................................ 59
Use Send to Me .......................................................................................................... 59
Cancel Send to Me ..................................................................................................... 60