M
M
ITE Agent Phone User Guide
Aastra - 2539-002
ix
Accept a Hotline Conference Call.............................................................................. 40
Hotline .............................................................................................................................. 40
Use Hotline................................................................................................................. 40
Intercom ............................................................................................................................ 41
Place an Intercom Call ............................................................................................... 41
Answer an Intercom Call............................................................................................ 42
Meet-Me Conference ........................................................................................................ 42
Enter a Meet-Me Conference ..................................................................................... 43
Leave a Meet-Me Conference .................................................................................... 43
Lock and Unlock a Meet-Me Conference .................................................................. 43
Accept a Call Waiting During a Meet-Me Conference .............................................. 43
Transfer an Outside Call to a Meet-Me Conference .................................................. 44
Privacy Release................................................................................................................. 44
Use Privacy Release ................................................................................................... 45
Cancel Privacy Release .............................................................................................. 45
Queue for External Lines .................................................................................................. 45
Use Callback Queuing................................................................................................ 46
Receive an Automatic Callback ................................................................................. 46
Cancel the Callback.................................................................................................... 47
Use Online Queuing ................................................................................................... 47
Redial ................................................................................................................................ 47
Place a Call................................................................................................................. 47
Transfer............................................................................................................................. 48
Transfer a Call ............................................................................................................ 48
Rejoin the Original Party if the Destination is Busy or Unanswered ......................... 49
Voice Mail ........................................................................................................................ 49
Access Voice Mail with Automatic Sign-On ............................................................. 49
Retrieve a Voice mail from another Phone or Outside Location ............................... 49
Chapter 4 ACD Features ...................................................................................................... 51
