About this chapter
41-001160-01, Rev 00, Releaes 2.3
9-1
Troubleshooting
Chapter 9
Troubleshooting
About this chapter
Introduction
This chapter describes tasks that a system administrator can perform on the IP
phones for troubleshooting purposes. It also includes answers to questions you
may have while using the IP phones.
Topics
This chapter covers the following topics:
Topic
Page
Troubleshooting
page 9-3
Log Settings
page 9-3
Module/Debug Level Settings
page 9-4
Support Information
page 9-7
WatchDog Task Feature
page 9-12
Troubleshooting Solutions
page 9-15
Why does my phone display “Application missing”?
page 9-15
Why does my phone display the “No Service” message?
page 9-16
Why does my phone display "Bad Encrypted Config"?
page 9-16
Why is my phone not receiving the TFTP IP address from the DHCP
Server?
page 9-17
How do I restart the IP phone?
page 9-18
Summary of Contents for 5i Series
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