Troubleshooting Solutions
41-001160-01, Rev 00, Releaes 2.3
9-17
Troubleshooting
Reason
:
Neither of the
<mac>.tuz
and
aastra.tuz
files are present on the configuration
server (TFTP/FTP/HTTP).
Fix
:
Create the encrypted files using
anacrypt.exe
and copy them to the configuration
server.
Reason
:
The encrypted
<mac>.tuz
or
aastra.tuz
file is encrypted using a different version
of
anacrypt.exe
than the phone firmware.
Fix
:
Run "
anacrypt.exe -v
" and confirm that the correct version is reported, compared
to the phone firmware version.
Why is my phone not receiving the TFTP IP address from the DHCP
Server?
For DHCP to automatically populate the IP address or qualified domain name for
the TFTP server, your DHCP server must support Option 66. Option 66 is
responsible for forwarding the TFTP server IP address or domain name to the
phone automatically. If your DHCP server does not support Option 66, you must
manually enter the IP address or qualified domain name for the TFTP server into
your IP phone configuration.
For procedures on configuring the TFTP server using the IP phone UI and the
Aastra Web UI, see Chapter 4, the section,
“Configuring the Configuration Server
Protocol”
on
page 4-104.
For specific protocol parameters you can set in the configuration files, see
Appendix A, the section,
“Configuration Server Settings”
on
page A-17.
Summary of Contents for 5i Series
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Page 179: ...Administrator Level Options 41 001160 01 Rev 00 Releaes 2 3 3 91 Administrator Options...
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Page 644: ...Operational Features 5 352 41 001160 01 Rev 00 Release 2 3 IP Phone Administrator Guide...
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Page 1014: ...Sample Configuration Files D 34 41 001160 01 Rev 00 Release 2 3 IP Phone Administrator Guide...
Page 1016: ...Sample Configuration Files D 36 41 001160 01 Rev 00 Release 2 3 IP Phone Administrator Guide...
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