Encore Quick User Guide
Yealink T21-E2
Page 1
Placing a Call
Using the Handset:
1. Pick up the handset
2. Enter the number
3. Press
Send
Using the Speaker Phone:
1. Press
2. Enter the number
3. Press
Send
Answering a Call
Using the Handset:
1. Pick up the handset
Using the Speakerphone:
1. Press
* You can reject an incoming call by pressing the
Reject
soft key.
Ending a Call
Using the Handset:
1. Hang up or press
End Call
Using the Speakerphone:
1. Press
or press
End Call
Redial
1. Press
to enter the Placed Calls List.
2. Press
or
to select the desired entry.
3. Press
or the
Send
Key.
*Press
twice when the phone is idle to redial the last number.
Missed calls
1.
Press the view soft key
2.
Press
or
to select the desired entry.
3.
Press the
Send
key
Call Mute / Un-Mute
Press
to mute the microphone during a call.
Press
again to un-mute the call.
Call Hold & Resume
Place Call on Hold: Press the
Hold
soft key during an active call
Resuming a call do one of the following: Press the
Resume
soft key
If more than one call is on hold, press
or
to select the call, then press
Swap
.
Call Transfer
Blind Transfer
1. Press the
Trans
Soft key
during a call.
*The call is placed on hold.
2. Enter the number you want
to transfer to.
3. Press the
B
Trans
Soft
Key to transfer the call or
simply hangup.
Semi-Attended Transfer
1. Press the
Trans
Soft key
during a call.
*The call is placed on hold.
2. Enter the number you want
to transfer to and # or
Send
3. After the user answers
press the
Trans
Soft key.
Attended Transfer
1. Press the
Trans
Soft key
during a call.
*The call is placed on hold.
2. Enter the number you want
to transfer to and # or
Send
3. Once the user you called
is ready to accept the call
press the
Trans
Soft key.
