14
C
HAPTER
1: T
HE
NBX B
USINESS
T
ELEPHONE
information for external incoming calls but requires your administrator to
subscribe to the service from your local telephone company.
Availability and service charges for external Caller ID in your area may
vary.
Calling Groups
—
These allow incoming calls to be simultaneously
directed to a particular group of telephones. This means the call is more
likely to be answered and also means that calls can be directed to a group
of users with a particular speciality within an organization. See
“Hunt
Groups and Calling Groups” on page 27
.
Call Forward
— When you are unable to answer your telephone, all of
your calls forward to either your voice mail (default setting), the
Automated Attendant, or a telephone number of your choosing. See
“Call Forward” on page 48
.
Call Permissions
— Call Permissions are established by the administrator
to control the types of calls that can be placed from your telephone. Your
Call Permissions can be configured to automatically change depending
on the time of day. For example, your administrator can prevent long
distance calls from being placed from your telephone after business
hours. See
“Call Permissions” on page 48
.
Call Pickup
— This allows you to retrieve calls ringing on other user’s
telephones from your telephone. There are two types of call pickup,
Directed call pickup and Group call pickup. See
“Call Pickup” on page 25
and
on page 51
.
Delayed Ringing
— This prevents a telephone on a shared line from
ringing until an incoming call has rung on other telephones a specified
number of times. This allows users, such as supervisors, to work
uninterrupted, answering only calls that have not been answered by
other users. Although incoming calls initially do not ring audibly, the line’s
status light will still flash allowing calls to be retrieved.
Group Mailboxes
—
Group mailboxes are not associated with a
particular telephone but allow a group of users to have joint access to a
single mailbox. See
“Types of Mailboxes” on page 34
.
Hunt Groups
— Hunt groups allow you to establish informal “call
centers” which ensure that calls are never missed. Calls ring to one
member of the group. If there is no answer, the call rings to the next
Summary of Contents for NBX 100
Page 6: ......
Page 32: ...32 CHAPTER 2 USING THE TELEPHONE...
Page 44: ...44 CHAPTER 3 APX VOICE MESSAGING...