3Com 8R-002700-00, Getting Started Manual

Page: 48 / 66

7-4 C
HAPTER
7: T
ROUBLESHOOTING AND
S
UPPORT
R
ESOURCES
I installed my cable
modem using
Windows 95. I have
since upgraded to
Windows 98 and now
the cable modem
doesn't work.
Uninstall the cable modem using the instructions in the chapter titled
"Uninstalling the Cable Modem". Then reinstall the cable modem using
the Windows 98 software installation instructions.
I have Windows 95
and Dial Up
Networking installed.
When I launch the
Cable Modem
Connection Center I
get an error message
reading "More than
one DialUp Adapters
are installed".
Windows 95 will not support multiple Microsoft Dial Up Adapters. From
your desktop, right-click
My Computer , then click Properties . Click the
"Device Manager" tab and then click the "+" next to "Network
adapters". If you see an entry called "Dial Up Adapter [#2 VPN Support]",
click it to highlight it and then click
Remove . You will be asked if you are
sure you wish to uninstall the device. Click OK . Close all open windows.
Restart your computer and try registration again.
I have Windows 98
Second Edition (SE).
Internet Connection
Sharing is enabled.
Sometimes my
system won't boot,
or when I launch
CMCC it reboots
Windows, or I get an
error that reads "An
error occurred
attempting to load
Bicdd32.dll".
Windows 98 SE will not support the Internet Connection Sharing feature
with unidirectional devices like your new cable modem. To disable
Internet Connection Sharing, click Windows
Start , click Settings , and
then click Control Panel . Double-click the Add/Remove Programs
icon. Click the "Windows Setup" tab. Double-click the "Internet
Options" entry. Look for "Internet Connection Sharing" in the list of
components that appears. If the box to the left of the entry is checked,
you have Internet Connection Sharing enabled. Click the box so that the
check disappears. Then click
OK and click OK again. Close all open
windows. Restart your computer and try registration again.