3Com 8R-002700-00, Getting Started Manual

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1-2 C
HAPTER
1: B
EFORE
Y
OU
B
EGIN
Cable Modem
Features
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DOCSIS compatibility ensures interoperability with cable operators.
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You can achieve data transfer burst rates up to 38 Mbps.
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Local and remote diagnostic capabilities ensure troubleshooting ease.
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The modem’s design allows for easy software updates.
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3Com’s extensive end-user technical support provides quick solutions
to your problems.
Contacting Your
Local Cable
Company
In order to use your cable modem, you need to establish an Internet
access account with your local cable company. Before contacting your
cable company to establish an account, have the following information
handy:
■
The modem’s Media Access Control (MAC) address, which is located
on a bar code sticker on the modem (see the following image). The
MAC address is a 12-character number beginning with 00C049. Write
the MAC address in the blank provided here:
MAC address: 00C049__________
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The modem’s model number. The modem’s model number is located
on the circuit board itself and begins with 1.012 (see the following
image). Write the model number in the blank provided here:
Model number: _____________