3Com 8R-002700-00, Getting Started Manual

Page: 52 / 66

7-8 C
HAPTER
7: T
ROUBLESHOOTING AND
S
UPPORT
R
ESOURCES
■
If your dealer can't help you, contact 3Com Customer Support. When
you call, specify your modem's serial number (found on the modem
and on the outside of the box) and the software being used.
If You Need to Return
the Modem to Us
Contact 3Com Customer Support. If the support representative
determines that you need to return the modem, you will receive an USO
(User Service Order) number. You must have an USO number before
returning the modem to 3Com. Ship the unit, postage paid, in a strong
box made of corrugated cardboard with plenty of packing material. DO
NOT send the modem back in the original box. Send ONLY the modem
(NOT manuals, diskettes, etc.). Include your USO number, name, and
address on the shipping label as well as inside the package. If possible,
send the package via a courier capable of tracking the progress of the
shipment. Ship to the following address:
3Com
USO#______________
Dock 15
1800 W. Central Rd.
Mount Prospect, IL 60056