3Com 8R-002700-00, Getting Started Manual

Page: 5 / 66

My cable modem scans for an active channel, but never locks on to an
active channel.
7-2
I see a "Registration failed" dialog box several minutes after clicking the
Dial button in CMCC.
7-2
During registration, I receive a "<TFTP Error> code =4, timeout"
message.
7-3
My cable modem does not dial my cable company's server
properly.
7-3
I installed my cable modem using Windows 95. I have since upgraded to
Windows 98 and now the cable modem doesn't work.
7-4
I have Windows 95 and Dial Up Networking installed. When I launch the
Cable Modem Connection Center I get an error message reading "More
than one DialUp Adapters are installed".
7-4
I have Windows 98 Second Edition (SE). Internet Connection Sharing is
enabled. Sometimes my system won't boot, or when I launch CMCC it
reboots Windows, or I get an error that reads "An error occurred
attempting to load Bicdd32.dll".
7-4
When I click the Dial button in CMCC, I get a message reading “The IP
address of the Cable Modem Termination System (CMTS) is not valid.
Please contact your cable operator.”
7-5
When I try to launch CMCC, I get a message reading “Dial-Up Adapter
was not installed”.
7-5
I re-installed CMCC. When the software ran its diagnostic tests after
installation, it reported a failure, alerting me that it was missing required
components.
7-5
Plug and Play did not detect my modem. 7-6
How do I free an IRQ for use by the cable modem? 7-6
Support Resources 7-6
World Wide Web 7-6
3Com Knowledgebase 7-7
Internet FTP 7-7
3Com BBS 7-7
E-mail Support 7-7
90-Day Free Installation Support 7-7
Technical Support Hotline 7-7
Are You Still Having Problems? 7-7
If You Need to Return the Modem to Us 7-8
8
R
EGULATORY
I
NFORMATION AND
L
IMITED
W
ARRANTY
Manufacturer's Declaration of Conformity 8-1