PDM Operator's Manual Version 2.4a • September 2019
PDM
We support you…
By Phone/Fax
You may reach our 24/7 Support Team in emergencies by c1 216-622-0247. For billing
questions or other non-emergency technical questions, call +1 216-241-7225 between 9:00 AM
to 5:00 PM USA Eastern Time, Monday through Friday.
By Email
Non-emergency technical support is available at [email protected].
By Web
The 25-Seven Web site has a variety of information that may be useful for product selection
and support. The URL is
TelosAlliance.com/25-Seven
SERVICE
You must contact Telos Alliance before returning any equipment for factory service. We
will need your unit’s serial number, located on the back of the unit. We will issue a return
authorization number, which must be written on the exterior of your shipping container.
Please do not include cables or accessories unless specifically requested by the Technical
Support Engineer. Be sure to adequately insure your shipment for its replacement value.
Packages without proper authorization may be refused. US customers, please contact
25-Seven Technical Support at +1-216-622-0247. All other customers should contact local
representative to make arrangements for service.
Warranty
For the latest Telos Alliance warranty, visit:
telosalliance.com/warranty
Register your product
Register your product today to get the full benefits of our warranty, support, and product
updates.
telosalliance.com/product-registration/
Summary of Contents for PDM
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