Chapter 37 Troubleshooting
XMG3512-B10A User’s Guide
245
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the XMG using another service, such as Telnet. If you can access the XMG, check the
remote management settings and firewall rules to find out why the XMG does not respond to HTTP.
I can see the
Login
screen, but I cannot log in to the XMG.
1
Make sure you have entered the password correctly. See the cover page for the default login names
and associated passwords. The field is case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the XMG. Log out of
the XMG in the other session, or ask the person who is logged in to log out.
3
Turn the XMG off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
.
I cannot Telnet to the XMG.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web configurator.
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web configurator.
Ignore the suggestions about your browser.
37.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick
Start Guide
and
Содержание XMG3512-B10A
Страница 14: ...14 PART I User s Guide ...
Страница 23: ...Chapter 1 Introducing the XMG XMG3512 B10A User s Guide 23 Figure 8 Wall Mounting Example ...
Страница 33: ...Chapter 3 Quick Start XMG3512 B10A User s Guide 33 Figure 16 Quick Start Result Summary ...
Страница 56: ...56 PART II Technical Reference ...
Страница 139: ...Chapter 10 Quality of Service QoS XMG3512 B10A User s Guide 139 Figure 71 Classification Setup Add Edit ...
Страница 249: ...249 PART III Appendices Appendices contain general information Some information may not apply to your device ...
Страница 279: ...Appendix D Legal Information XMG3512 B10A User s Guide 279 Environmental Product Declaration ...