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Panduit SmartZone EPA126, Руководство по устранению неисправностей

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Version 1. April 2017 

SmartZone Gateway EPA126 Troubleshooting Guide 

 

 

 

Contents 

PDUs .............................................................................................................................................................. 2 

Sensors .......................................................................................................................................................... 5 

SmartZone DCIM not receiving Traps ........................................................................................................... 6 

Temperature sensor reporting an alarm ...................................................................................................... 7 

Ping works but cannot get into web-interface ............................................................................................. 8 

Gateway EPA126 Reset ................................................................................................................................. 8 

Cannot ping the Gateway EPA126 .............................................................................................................. 10 

Gateway EPA126 displaying an alarm 

–

 Red Alarm LED on ........................................................................ 10 

Gateway EPA126 unit has been reset? ....................................................................................................... 10 

Connectivity between Gateway EPA126 and PDU lost ............................................................................... 11 

How to audit Gateway EPA126 activities and changes ............................................................................... 11 

Power A and/or B Feed on Gateway EPA126 are disconnected/powered down ....................................... 11 

When power goes down in the cabinet, how to get access inside the cabinet ......................................... 12 

Panduit Technical Support for SmartZone Gateway EPA126 ..................................................................... 12 

 

 

 

 

 

 

 

 

 

 

Содержание SmartZone EPA126

Страница 1: ...8 Cannot ping the Gateway EPA126 10 Gateway EPA126 displaying an alarm Red Alarm LED on 10 Gateway EPA126 unit has been reset 10 Connectivity between Gateway EPA126 and PDU lost 11 How to audit Gatewa...

Страница 2: ...Resolution 1 PDU Port Enabled but PDU not physically connected In this situation the unused PDU ports may be enabled but not physically connected to a PDU Example a cabinet may contain 2 PDU s but all...

Страница 3: ...st Comms alerts from these ports F Selecting the port will take you to the screen shown below Set the Device Type field to Disabled This should prevent any further Lost Comms alerts from the disabled...

Страница 4: ...d to the PDU port that is generating the alert C If the Gateway EPA126 connection is present and is secure make sure the relevant patch cable is connected to the PDU monitoring port on the PDU itself...

Страница 5: ...ort Enabled but Sensor not physically connected In this situation the unused Sensor ports may be enabled but not physically connected to a Sensor Example a cabinet may contain 3 Temperature Sensors bu...

Страница 6: ...the Sensor port which needs to be disabled E Selecting the port will take you to the screen shown below Set the Device Type field to Auto Detect This should prevent any further Lost Comms alerts from...

Страница 7: ...sensor reporting an alarm Symptoms A red icon or amber icon or is missing for a sensor Action Check thresholds setting for the specific sensor to make sure it is in range of Panduit specs Ensure that...

Страница 8: ...l settings on the browser If problem persists contact Panduit System Support as a hard reset may be required due to a firmware fault Gateway EPA126 Reset Gateway EPA126 hard reset If Gateway EPA126 is...

Страница 9: ...9 Version 1 April 2017...

Страница 10: ...arm Red Alarm LED on Symptoms Gateway EPA126 show a red alarm LED in front and rear of the Gateway EPA126 Action This is an indication of a sensor showing value exceeding the set threshold limit Log i...

Страница 11: ...isplay panel driven by low voltage supply from Gateway EPA126 is enabled on the PDU NOTE The Gateway EPA126 disconnection to the PDU does not affect the power supply to PDU outlets It only affects mon...

Страница 12: ...s down in the cabinet how to get access inside the cabinet Symptoms Cabinet power offline or no power to Gateway EPA126 Door lock LEDs are off Action Access control on cabinet is via HID reader cards...

Страница 13: ...Panduit Support Client Name Location Incident or Issue Number if you have one for reference Short Description Any steps taken so far to address the issue Software and firmware versions plus P Ns if k...

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