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3.The original caller “A” is transferred immediately to the
transferee “B” and “B” see the callerid of “A”.
Attended Transfer
To allow attended or supervised transfer while on a call
based on the following steps:
While on a call with caller “A”, the user dials the supervised
transfer key sequence (in this case “*2”). The system places
the original call with “A” on hold, says "Transfer" then gives a
dial tone.
dial the transferee extension or phone number you wish to
transfer the call to “B” and wait for “B” to answer the phone
and talk to “B” to introduce the call.
If “B” does not wish to take the call, “B” can hang up the call
and you are returned to your call with “A”.
If “B” wishes to accept the call, you hang up the phone and
caller “A” is transferred to the transferee “B”.
If the call goes to voicemail or you wish to abort the transfer,
simply press the “disconnect call” key sequence (in this case
“*”) and the transfer will be aborted and you will be back on
the call with the original caller “A”.
Disconnect Call
Disconnect the current transfer call (for Attended transfer).
Timeout for answer on attended
transfer
(
sec
)
Set the timeout value
One Touch Recording
Configure the function key for One Touch Recording
Call Forward
Enable/Disable Call Forward and the settings of function
keys for different forward modes.
Do Not Disturb
Enable/Disable “Do Not Disturb”
Blacklist
Add/Delete blacklist number.
Voicemail
Configure the function keys for entering voicemail and check
extension voicemail.
Pause
Queue
Member
Extension
Pause the agent, and the agent cannot receive the call.
Unpause
Queue
Member
Extension
Un-pause the agent, and the agent can receive the call.
3.3.13 IP Phone Provisioning
When deploying large numbers of IP Phones, it is time consuming to have to configure each
extension manually. UC510/520 allows certain IP Phones to be auto-provisioned and therefore all
supported phones can be auto-provisioned. How amazing is this for enterprise!
To achieve this, please record the MAC, extension number, and username of each phone in the
required format (please take reference of the auto provision script file model for details), then
import the formatted file, once the phone is connected to the local network, it will get the
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