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3.2.4 Call Queue

Create Agent

To allow a user to be an agent in a Call Center queue, please check the “Agent” option for that
specific user extension.

Click

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Basic

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

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Extension

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

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Edit

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the extension you want to configure:

Step1:Tick

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Agent

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and

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Save

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Содержание UC510

Страница 1: ......

Страница 2: ...laces where there is direct sunlight Also do not place the device on carpets or cushions Doing so may cause the device to malfunction or cause a fire 7 Avoid exposing the device to high temperature above 40 C low temperature below 10 C or high humidity Doing so could cause damage and will void the manufacturer warranty 8 Keep this device far away from water or any liquid which would damage the dev...

Страница 3: ...unk 11 3 1 3 Outbound Routes 13 3 2 Inbound Control 16 3 2 1 Inbound Routes 16 3 2 2 IVR 18 3 2 3 IVR Prompts 20 3 2 4 Call Queue 22 3 2 5 Ring Groups 25 3 2 6 Blacklist 26 3 2 7 Time Based Rules 28 3 3 Advanced 30 3 3 1 Options 30 3 3 2 Voicemail 32 3 3 3 SMTP Settings 33 3 3 4 Music Settings 34 3 3 5 DISA 35 3 3 6 Follow Me 37 3 3 7 PIN Sets 37 3 3 8 Speed Dial 38 3 3 9 Smart DID 39 3 3 10 Callb...

Страница 4: ... 4 2 1 Basic 60 4 2 2 Advanced 62 4 2 3 Security 64 4 2 4 Statistics 67 4 3 Firewall 70 4 3 1 IP Port Filter 70 4 3 2 System Firewall 72 4 3 3 Port Forward 73 4 3 4 Virtual Server 错误未定义书签 4 3 5 DMZ 75 4 4 VPN 76 4 4 1 VPN Server 76 Chapter 5 System 78 5 1 Administration 78 5 1 1 Management 78 5 1 2 Activate Configuration 79 5 1 3 Reset Reboot 79 5 1 4 Statistics 80 5 1 5 Upgrade 81 5 1 6 Backup R...

Страница 5: ...nd effort required to install the product This simplified management and reduction in hardware costs through merging two products into one makes the UC510 an amazing and cost effective solution for SOHOs Telephony Module Built in 2 FXO or 1FXOS LTE is default in UC520 Model FXS FXO LTE UC510 1 1 0 0 2 0 UC520 1 1 1 0 2 1 1 2 Main Features PBX Features BLF Blind Attended Transfer Call Forward Call ...

Страница 6: ...right ZYCOO All Rights Reserved 5 84 1 3 Hardware Interfaces UC510 Front Panel UC510Rear Panel 1 Turbo Button 1 Power Interface DC 12V 2A 5 Ethernet Interfaces 10 100Mbps 2 Analog Ports FXO FXS 2 USB Ports ...

Страница 7: ...rt Off Line Disconnected Wi Fi Wireless Status On Wi Fi Enabled Off Wi Fi Disabled 1 FXO On Channel Loading Succeeded Off Channel Loading Failed 2 FXS On Channel Loading Succeeded Off Channel Loading Failed 3G 4G 3G 4G Status UC520 support On Module Works Blink Module Loading Succeeded or Data Transporting Off No Module or No SIM card or Not Working Notice WPS Wi Fi Protected Setup WSC Wi Fi Simpl...

Страница 8: ... FXO or FXS will be displayed at the appropriate position If no Analogue module is connected then N A will be displayed If Ethernet is connected on either LAN or WAN UP will be displayed for the relevant port If no connection is detected on the port DOWN will be displayed If Wi Fi is enabled ON will be displayed and if not enabled OFF is displayed System Info Displays device model system version s...

Страница 9: ...ll be displayed Extensions Extensions status including Idle Ringing InUse Hold and UnAvailable VoIP Trunk If there is no trunk you will be reminded that No VoIP Trunk Defined and Click Here to Create Trunk FXO Ports If there is no module inserted then nothing will be displayed here if there is other module inserted the other module connection status will be displayed here ...

Страница 10: ...sions UC510 520 support SIP IAX2 and analog extensions You can add new users one at a time or by using the batch add users feature All extensions are configured on this page Click Extensions Extensions to configure Click New User to see the extension configuration interface as below ...

Страница 11: ...e choose the Dial Plan which is defined in the menu Outbound Routes Analog Phone Please choose the relative FXS port for your analog phone Enable Enable the voicemail account VM Password Set password for Voicemail For security reasons do not use the extension number or any easy combination for example 1234 Delete VMail Delete voicemail from the PBX after it s sent by email Email FAX Voicemail Exte...

Страница 12: ...TCP DTMF Mode Default DTMF is rfc2833 It can be changed if necessary Video Call Check to enable video calling for this extension and select the video codecs you require Permit IP Set device IP address or subnet permitted to register extensions with the PBX E g 192 168 1 77 255 255 255 255 or 192 168 10 0 255 255 255 0 Devices with other IP addresses are not allowed to register extension to the PBX...

Страница 13: ...ls for simultaneous call Only for outbound call 0 no limitation Prefix The prefix will be added in front of your dialed number automatically when the trunk is in use Caller ID This Caller ID will be displayed when user makes outbound call Note This function must be supported by service provider Without Authentication If your trunk is static IP based and does not require a registration string when ...

Страница 14: ... prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc Select one or more of the available channels to be used for this trunk group Note each channel can only be included in one trunk group If no channels appear then all available channels are already defined 3 1 3 Outbound Routes Outbou...

Страница 15: ... need to determine how you need extensions to be allowed to make calls For example create InternalDialPlan to include all Internal Calling Rules but do not select any outbound dial rules Select InternalDialPlan for all extension users that do not need the ability to make external calls Click DialPlans New DialPlan You can create one or more DialRules for DialPlans from the DialRules page ...

Страница 16: ...xplanation Rule Name Define the name for the dial rule PIN Set Input this PIN when you use this dial rule Place this call through Select one of the trunk groups that have been set up to use for this dial rule Custom Pattern N any digit from 2 to 9 Z any digit from 1 to 9 X any digit from 0 to 9 One or more digits ...

Страница 17: ...Ring Tone mapping the custom ring tone file e g Set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well Select all calls coming in on a specific port FXO VoIP and select which destination Extension User IVR Queue Conference Bridge IVR etc should answer those calls Setting the label will assign this label to b...

Страница 18: ...nbound calls through VoIP and E1 T1 Trunks based on the incoming DNIS dialed number or DID you can specify the DID and destination user extension queue or IVR etc from the following diagram Click Number DID New Number DID Reference Item Explanation DID Number Set DID Number Destination Incoming calls will be answered by the specified destination extension user call queue or IVR etc DOD Settings To...

Страница 19: ...atch the Caller ID Destination Incoming calls will be answered by the specified destination extension user call queue or IVR etc 3 2 2 IVR IVR Interactive Voice Response or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dialpad Click Inbound Control IVR ...

Страница 20: ...ternal extension Please Select Select the IVR prompt that will provide the caller with instructions on what options are available To configure the prompt in this page IVR Prompt Repeat Loops Loop times to repeat playing the IVR prompt if the caller does not select an option Dial Other Extension Allow user to dial other extensions instead of the listed options Keypress Event Select the available op...

Страница 21: ... Prompt section below Click IVR Prompts New Voice to create new IVR prompt Item Explanation File Name Define a name for this voice file Format Select the voice format GSM WAV 16bit supported only Extension used for recording Select the extension which is used for recording the IVR prompt Click Record the extension will ring and the prompt can be recorded after answering the phone ...

Страница 22: ...y Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Click Upload IVR prompt Upload Notice UC510 520 supports custom audio files in wav gsm ulaw alaw format Recordings must be smaller than 15MB ...

Страница 23: ... 84 3 2 4 Call Queue Create Agent To allow a user to be an agent in a Call Center queue please check the Agent option for that specific user extension Click Basic Extension Edit the extension you want to configure Step1 Tick Agent and Save ...

Страница 24: ... agent in turn until the call is answered LeastRecent ring the extension of the Agent who has least recently received a call FewestCalls ring the extension of the Agent who has taken the fewest number of calls Random ring the extension of a random Agent RRmemory RoundRobin with Memory like RoundRobin above except instead of the next call starting with the first agent the system remembers which ext...

Страница 25: ...nt callers will be sent to the If not answered destination Join Empty Allow callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents callers will be sent to the If not answered destination Leave When Empty If this option is selected and calls are still in the queue when the last agent logs out the remain...

Страница 26: ...p is a way to ring a collection of extensions by dialing a single extension number The methodology used to ring that collection of extensions is called the ring strategy Once the timeout number of seconds is reached the call will then be directed to the if not answered or failover destination Click Inbound Control Ring Groups to configure a Ring Group Click New Ring Group to create a new ring grou...

Страница 27: ...mbers Select the Ring Group Member from If not answered You can choose to forward the call to extension voicemail ring group IVR or hang up if no answered 3 2 6 Blacklist The Blacklist feature allows the blocking of specific phone numbers by Callerid such as the insurance sales credit card sales who interrupted your work you can add their numbers to the blacklist Click Inbound Control Blacklist to...

Страница 28: ...ill be blocked To maintain this list of blocked numbers see the instructions in the following diagram Reference Item Explanation 75 When the registered extension user inputs 75 blacklist number this number will be added to the list of Blacklist Numbers 075 When the registered extension user inputs 075 blacklist number this number will be deleted from the list of Blacklist Numbers ...

Страница 29: ... end day start end dates and or start end month When an inbound call is processed if the current time of the PBX is within these parameters then the call will go to the if time matches destination If the current time of the PBX is out of these parameters then the call will go to the if time does not match destination Please set from this page Inbound Control Time Based Rule Click New Time Rule to ...

Страница 30: ...Date Conditions Set parameters for Time Day Date Month Destination Select destination if time matches or does not match the above condition For example for BusinessHours if time matches select operator extension during BusinessHours If out of business hours select Operator voicemail as if time does not match destination ...

Страница 31: ...ation Operator Extension Set extension number for Operator Global RingTime Set Set RingTime for every extension Enable Transfer Check to enable Transfer Enable Music On Ringback Check to enable Music On Ringback Record Format Set the format for recording files GSM WAV only Defaut Setting for New User Check to enable the default settings Extension Preferences Set the rule for extensions ...

Страница 32: ...aller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Ports ToneZone Select the ToneZone in your country Relax DTMF Enable Disable Relax DTMF inspection Echo Cancel Enable Disable Echo Cancel Echo Training Set Echo Training default unit ms Busy Detection Enable Disable Busy Detection Busy ...

Страница 33: ... MaxGreeting Time sec Maximum recording length for voicemail greetings Dial 0 for Operator Select this option to allow callers to dial 0 to transfer out of voicemail to the Operator Message Format Save the voice message at this format WAV 16 bit or Raw GSM Maximum Messages Maximum voicemail messages allowed Max Message Time min Maximum Time for each message allowed Min Message Time sec MinimumTime...

Страница 34: ...il will be sent as attachment to the user s Email Sender Name The sender s name will be displayed when you receive the Email From Mailbox to send email Subject Subject of the Email Message Input the Email template 3 3 3 SMTP Settings An SMTP server is required to allow email messages to be sent to users with attached voicemail and fax mail messages The system supports connection to cloud based SMT...

Страница 35: ...P server needs authentication please enable this option and configure the following Username Input username of your Email Password Input password of your Email Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Specify the email address and click Send to send the test email Verify that email was successfully sent or not If no ema...

Страница 36: ...name under the music file you can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be wav 16bit 8000Hz Single gsm ulaw or alaw and less than 15MB 3 3 5 DISA This feature allows an authorized user to call into the PBX and then place an outbound call using another trunk Fo...

Страница 37: ...Set User will be prompted to input this number when PIN Authentication is needed Record in CDR Check to record Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeout sec The maximum interval time between digits when typing extension number Default is 5 seconds Extension for this DISA Optional If you want...

Страница 38: ... ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 3 3 7 PIN Sets This feature allows an administrator to specify a list of PIN codes in a PIN Set These PIN codes can then be used to secure an Outbound Call Route ensuring that users must enter the PIN selected to...

Страница 39: ...o place a call by pressing a reduced number of keys This function is particularly useful for phone users who dial certain numbers on a regular basis From the example here it allows setting up system wide speed dial numbers that translate a feature code 99 plus a two digit code 00 99 into an external phone number Click Advanced Speed Dial New Speed Dial Click New Speed Dial to create a new speed di...

Страница 40: ...alls back via PBX E g Caller A makes an outbound call to the callee B but B is out of office and cannot receive the call When callee B backs to the office he she can make the call back to the caller A directly even he she doesn t know the caller A s extension number Click Advanced Smart DID Check Enable and Save to make this function efficient Click New Smart DID Rule to display the following diag...

Страница 41: ... destination after the call is connected Please configure as below Click Advanced Callback Enable this function select DialPlan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number Input callback number and define the destination 3 3 11 Phone Book When an incoming call s Caller ID matches a number in the phone book the name of matched number ...

Страница 42: ...ontact 3 3 12 Feature Codes Feature codes are short dial codes that when manually dialed or programmed into a function key on your phone will allow you to perform actions quickly Click Advanced Feature Codes to see the following diagram and you can define the code for each feature ...

Страница 43: ... extension and the ringing extension are in the same pickup group and call group Pickup Specified Extension This feature code allows a caller to pickup a call ringing on the specified extension Default Dial extension number to pickup the specified extension Blind Transfer To Allow unattended or blind transfer while on a call based on the following steps 1 While on a call with caller A the user dia...

Страница 44: ... Call Disconnect the current transfer call for Attended transfer Timeout for answer on attended transfer sec Set the timeout value One Touch Recording Configure the function key for One Touch Recording Call Forward Enable Disable Call Forward and the settings of function keys for different forward modes Do Not Disturb Enable Disable Do Not Disturb Blacklist Add Delete blacklist number Voicemail Co...

Страница 45: ...s Select Advance Phone Provisioning PnP Settings to enable PnP Settings the default will be shown as below Note Custom URL is the path for some users to get the phone configuration files specially Method 2 Enable DHCP service Click Router Gateway Internet LAN DHCP Server Setup in the following diagram Set the TFTP server and enable DHCP Server service Then Click Advanced Phone Provisioning New Pho...

Страница 46: ...link Grandstream currently 3 3 14 Set Voice Prompt Language Voice prompt is the PBX system voice prompt which is usually different for different countries Please select your countries official language as the system voice prompt language If you can t find the language you need to purchase the voice prompt from an independent supplier Click Advanced Set Voice Language to set the system prompt langu...

Страница 47: ...trunks Click SIP Users Status to show all SIP users status Click IAX2 Users Status to show all IAX2 users status Click SIP Trunks Status to show all SIP Trunks status Click IAX2 Trunks Status to show all IAX2 Trunks status 3 4 2 Call Logs Check call logs by caller ID or callee ID Click Report Call Logs Notice Duration in the call logs is not real charged duration If you need billing PSTN must supp...

Страница 48: ... Internet 4 1 1 WAN This page is used to configure the WAN port and clone the MAC address The device supports several methods for WAN port access including STATIC Fixed IP DHCP Auto Config PPPoE ADSL L2TP PPTP and UC520 supports LTE by default Static Once you have selected Static a static IP address provided by the network service provider needs to be inserted Subnet mask default gateway and other...

Страница 49: ...Secondary DNS Server Set the secondary DNS server address MAC Clone Enable or Disable MAC Clone MAC Address Cloned MAC address DHCP If DHCP is selected the IP address subnet mask and other relevant information will be obtained from a DHCP server located on the network WAN Connection Type Select DHCP Auto Config PPPoE If PPPoE is selected then the UC510 520 must be connected to the network via ADSL...

Страница 50: ...0 will serve as a VPN client and therefore all traffic sent and received will be encrypted providing safe access to the business network by dialing to the Internet Service Provider ISP or connecting to the internet or other network WAN Connection Type Select L2TP Reference Item Explanation WAN Connection Type L2TP Server IP Set the server IP User Name Set the user name Password Set the password Ad...

Страница 51: ... Name Set user name Password Set password Address Mode Support two modes Static Fixed IP Dynamic DHCP Auto Config IP Address Set IP address when Address Mode is Static Subnet Mask Set subnet mask when Address Mode is Static Default Gateway Set default gateway when Address Mode is Static MPPE Encryption Enable or Disable MPPE Encryption Microsoft Point to Point Encryption Operation Mode Support two...

Страница 52: ...C Clone is used to clone the same MAC address of the WANport for network connection Multiple users can surf the internet through a single router Reference Item Explanation MAC Clone Enable Disable MAC Clone MAC Address Fill the cloned MAC address E g ac 7b a1 82 be 05 4 1 2 LAN LAN Setup It s necessary to configure the LAN IP for LAN based users to achieve internal network connectivity Default LAN...

Страница 53: ...lanation LAN1 VLAN Enable or Disable VLAN of LAN1 LAN1 VLAN IP Address Set the IP address of VLAN for LAN1 LAN1 VLAN Subnet Mask Set the subnet mask of VLAN for LAN1 LAN1 VLAN MAC Address Set the MAC address of VLAN for LAN1 You need to distribute a new and independent MAC address which cannot be same as the current system LAN2 VLAN Enable or Disable VLAN of LAN2 LAN2 VLAN IP Address Set the IP ad...

Страница 54: ...planation DHCP Type Enable or Disable DHCP Start IP Address Set Start IP address which must be same as the LAN or Extended LAN End IP Address Set End IP address which must be same as the LAN or Extended LAN Subnet Mask Set subnet mask address Primary DNS Server Set primary DNS sever address Secondary DNS Server Set secondary DNS sever address TFTP Server Set TFTP server address which supports OPTI...

Страница 55: ...s one way of IGMP Proxy Default is disabled DNS Proxy DNS proxy server is used by companies to describe a DNS server that directs clients to a proxy server for an unknown list of websites and services It is primarily used to unblock blocked content from websites which contain region restricted content E g When your client device DNS is set as LAN IP of UC510 domains can be analyzed Default is enab...

Страница 56: ... the gateway address Interface Select the interface type WAN LAN Custom E G Custom interface can be eth2 3 eth2 4 or ppp2 Comment Name for this routing Current Routing table in the system Routing table list The static routing created by yourself can be deleted but default routing cannot be deleted 4 1 4 QoS QoS Quality of Service is the overall performance of network particularly the performance s...

Страница 57: ...he list or custom defined QoS Model Support three models DRR Deficit Round Robin SPQ Strict Priority Queue DRR SPQ Default is DDR Reserved bandwidth Reserve the bandwidth It is recommended to reserve 10 Default is 0 QoS Upload Group Settings Highest High Default Low Take the above as example Highest Min Rate 50 Max Rate 100 High Min Rate 10 Max Rate 100 Default Min Rate 30 Max Rate 100 Low Min Rat...

Страница 58: ...ownload Group Settings The configuration of Qos Download Group Settings is same as Qos Upload Group Settings as detailed in the example above After saving QoS settings you can see QoS Upload Group Settings and QoS Download Group Settings in QoS page E g Set the upload rate of a device whose IP is 192 168 10 5 to be Highest group and other device to be High group set the download rate of intranet a...

Страница 59: ...gth Set the rule package length or don t set Default is null DSCP DSCP Differential Service Code Point supports BE default AF11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF Default is null Protocol You can select TCP UDP ICMP or null all protocols use the default IP address When TCP or UDP is selected you must complete the outside and intranet port range Remark DSCP as Optional You ca...

Страница 60: ...tion IPv6 Operation Mode Static IP Connection LAN IPv6 Address Subnet Prefix Length Set IPV6 address and subnet prefix length on LAN WAN IPv6 Address Subnet Prefix Length Set IPV6 address and subnet prefix length on WAN Default Gateway Set default gateway IPv6 Operation Mode Select Tunneling Connection 6RD Reference Item Explanation IPv6 Operation Mode Tunneling Connection 6RD ISP 6rd Prefix Prefi...

Страница 61: ... 4 2 Wireless 4 2 1 Basic This option has some basic settings of wireless such as wireless network high throughput entity module and others Click Router Gateway Wireless Basic to show as below Reference Name Introductions Radio On Off RF radio frequency switch Before enabling Wi Fi it must be on The default is On Wi Fi On Off Wi Fi switch ...

Страница 62: ...rity will be affected The default is Mixed Mode Channel Bandwidth Supports 20MHz and 20MHZ 40MHz channel In IEEE 802 11N mode two 20MHZ channels can be bundled to a 40MHz channel it can be used as two channels in real working environment one is primary the other one is secondary this will double the transmission rate or promote more The default is 20 40 Guard Interval Is used to ensure that distin...

Страница 63: ...ombine multiple MSDUs into one MSDU for transmission This will reduce the amount of additional MAC head information in each MSDU and improve the MAC Layer transmission rate The default is enabled Auto Block ACK Realize aggregate switch sequence and then increase transmission rate The default is enabled Decline BA Request Default is disable in order to increase transmission rate HT Disallow TKIP Fo...

Страница 64: ...hreshold for data packets when the packet length exceeds this value the router will send the RTS to destination for negotiate after receiving the RTS frame wireless site will respond to a CTS Clear to send frame in response to the router and the client which means there is wireless communication between them TX Power Define the size of current wireless AP for SSID transmitted power the larger the ...

Страница 65: ...as below Reference Item Explanation Policy Select Disabled Allow Reject in the drop down list Add a station Mac Here you can add a new MAC address for a Frequency Wi Fi client If Disabled is selected then the access policy is disabled If Allow is selected then the MAC access is allowed only to access If Reject is selected then all the MAC addresses listed here will be rejected You are allowed to a...

Страница 66: ...802 1x for authentication and generating root key for encryption data but not set PSK pre shared key manually RADIUS server replaced the single password mechanism in authentication When WPS is enabled users can use 4 security encryption modes OPENWEP WPA PSK WPA2 PSK and WPA PSK WPA2 PSK Here let s introduce the 4 modes in detail but WPA2 PSK is recommended OPENWEP Click Router Gateway Wireless Se...

Страница 67: ...rity Protocol and AES Advanced encryption standard User can select one algorithm Pass Phrase Input Wi Fi password e g Ab2 Cw158 Key Renewal Interval The key update interval defaults to 3600 seconds WPA2 PSK Click Router Gateway Wireless Security select Security Mode WPA2 PSK to show below WPA2 PSK parameter table Item Description WPA Algorithms Support TKIP and AES TKIP AES User can select one of ...

Страница 68: ...less Security then select Security Mode WPA PSK WPA2 PSKto show as below Reference Item Description WPA Algorithms Support TKIP and AES TKIP AES User can select one of three encryption algorithms Pass Phrase Input Wi Fi password Key Renewal Interval The key update interval defaults to 3600 seconds 4 2 4 Statistics Wireless transmit receive status statistics click Router Gateway Wireless Statistics...

Страница 69: ...CRC Error Received the frame CRC errors in bytes PER as a percentage SNR Signal to Noise Ratio is defined as the power ratio between a signal meaningful information and the background noise unwanted signal The greater the SNR the smaller the noise power is WPS WPS Wi Fi Protected Setup was launched by the Wi Fi alliance as a new Wi Fi security setting mainly in order to solve the long wireless enc...

Страница 70: ...ze your phone to access Wi Fi Of course only company staff who are in the office can press the turbo button 2 You can generate a random password from the UC510 GUI and you can input the password on your mobile phone to access Wi Fi Click Router Gateway Wireless WPS to show as below Default is disabled Select Enable for startup as shown below Note Click Reset OOB to reset all the Wi Fi settings and...

Страница 71: ... after inputting PIN WPS Current Status will display the connection is successful after WPS is connected PBC Click Apply after selecting PBC or quickly click the Turbo button on the router wireless clients can connect WPS Status Status about wireless clients connect to the WPS which is in accordance with WPS Current Status 4 3 Firewall 4 3 1 MAC IP Port Filter Any connection request from terminals...

Страница 72: ...192 188 10 12 Source IP Address Set the source host IP address such as 192 168 10 0 24or 192 168 10 12 32 or 192 168 10 12 Protocol Set the protocol type None means all types Dest Port Range Set the destination port range Source Port Range Set the source port range Action Set the action Accept or Drop Comment Annotation Basic Settings Click Apply and save settings MAC IP Port Filter Settings Click...

Страница 73: ... Settings 4 3 2 System Firewall System Firewall is used to strengthen the security of the system and protect connected endpoint devices and the PBX from malicious attacked System Firewall Settings Click Firewall System Firewall Reference Item Explanation Remote management Allow Deny Remote access web GUI and SSH through WAN port The default is Deny Ping form WAN Filter Enable Disable Filter the WA...

Страница 74: ... of UC510 520 The access of WAN to the port range will be directed to the specified terminals on the LAN This feature is particularly useful for remote working Open Ports Settings Click Firewall Open Ports NAT take the following diagram as example visit port 2222 from WAN the data will be forwarded to the port22 of client 192 168 5 11 Reference Item Description Private IP Address Private destinati...

Страница 75: ... local area network LAN Packet Forwarding Settings Click Firewall Port Forward from the following diagram visit port 222 from WAN the data will be forwarded to the client 192 168 10 5 Reference Item Explanation Private IP Address Private destination IP address that packet forwarded to E g 192 168 10 5 Port Range Destination port range that packet forwarded E g 222 Protocol TCP UDP TCP UDP Comment ...

Страница 76: ...ersonal computer connected to LAN to be exposed to the internet DMZ Settings Click Firewall DMZ from the following diagram the data visited from all ports via WAN will be forwarded to the port of client 192 168 10 5 Reference Item Description DMZ Setting Enable Disable the DMZ function DMZ IP Address DMZ host IP address Except TCP port 9999 Tick to open TCP port 9999 http Activate Notice Click Act...

Страница 77: ... can check their work email and see work websites which cannot be seen on the normal internet UC Series support two kinds of VPN servers L2TP PPTP Max 10 VPN clients are available to connect Click Router Gateway VPN VPN Server enable L2TP as the following diagram Reference Item Explanation Enable Enable Disable L2TP or PPTP Remote Start IP Remote Start IP distributed to client by L2TP Remote End I...

Страница 78: ...e out sec Time out for connection Default is 120s Authentication Method support chap pap mschap mschap v2 authentication encryption algorithm Enable mppe123 Microsoft encryption algorithm it s recommended to be enabled Debug Open Close debug of logs After configuring VPN server settings please create VPN client s username and password as well as username and password of L2TP PPTP Click Router Gate...

Страница 79: ...s Reserved 78 84 Chapter 5 System 5 1 Administration 5 1 1 Management The purpose of the management page is to configure settings for administrator passwords NTP service DDNS service Click Administration Management to configure ...

Страница 80: ...DDNS Input the host which is applied from DNS provider After settings click Apply to activate 5 1 2 Activate Configuration Activate Configuration is only for Wi Fi router here PBX settings is separate and not included here There are two ways to activate configurations a After settings for a function of router press Activate at the bottom of the relative page to activate the settings b Click Admini...

Страница 81: ...ll be disconnected when system reboots and all the business will be interrupted All the functionalities are not available in a short time please prepare before operation 5 1 4 Statistics You can check the system operation condition from Statistics including memory usage network contract quantity of packages etc Click Administration Statistics to take a view Remark ...

Страница 82: ...e file and then click the Upload button the system will be automatically upgraded Notice All functions will not be available during system upgrade please prepare before operation Please do not change the updated file in case of any failure of the upgrade 5 1 6 Backup Restore The system settings including IVR prompt music files on hold and Wi Fi router configurations can be backed up in case of any...

Страница 83: ...r click the Restore button of the relative backup file to recovery the settings Notice All functions will not be available during backup restore please prepare before operation Please do not change the backup files in case of any failure of backup or restore 5 1 7 Troubleshooting Troubleshooting is used for network connection test Click Administration Troubleshooting Ping to test Input the destina...

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