For Assistance
234
For Assistance
The following topics address areas of support for your phone, including troubleshooting,
specifications, account information, warranty information, and customer service contact
information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Question
: Phone freezes/operation is unstable.
Answer
: Turn the phone on again. If you are unable to turn the phone off, remove and replace
the Battery, and then turn the phone on again. Data that was being edited is erased after your
phone is powered on again.
Question
: Operation is unstable after a new application was installed.
Answer
: The newly installed application may be the cause. Uninstall the application in Safe
mode. See
Uninstall an App
. To turn the phone on in Safe mode:
l
Press and hold the
Power/Lock
key
> touch and hold
Power off
, read the disclaimer for
safe mode, and then tap
OK
.
o
After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
o
After restarting in Safe mode, your phone can be powered on as usual.
o
Before turning the phone on in Safe mode, it is recommended that you back up
important data.
o
By powering the phone on in Safe mode, added widgets may be deleted.
Question
: Cannot use phone, mail, or Internet.
Answer 1
: Check whether you are where signal is weak or out of service area.
Answer 2
: Power the phone on again.
Answer 3
: Is the phone in Airplane mode? To check that Airplane mode is canceled:
l
From home, tap
Apps
>
Settings
>
Airplane mode
.
Answer 4
: Is data communication disabled? To check that data communication is enabled:
l
From home, tap
Apps
>
Settings
>
Data usage
>
Mobile data
.
Answer 5
: Is a disabled access point set? To reset to initial settings:
Содержание Prestige
Страница 1: ...Available applications and services are subject to change at any time ...
Страница 17: ...Get Started 9 1 From home tap Apps Settings Storage ...
Страница 21: ...Get Started 13 1 From home tap Apps Settings Storage ...
Страница 22: ...Get Started 14 2 Tap Erase SD Card 3 Tap ERASE SD CARD and then tap ERASE EVERYTHING to confirm ...
Страница 40: ...Basic Operations 32 1 From home tap Apps The apps list opens ...
Страница 59: ...Basic Operations 51 Update an App Directly 1 From home tap Apps Play Store 2 Tap Menu My Apps ...
Страница 61: ...Basic Operations 53 Set Automatic App Updates 1 From home tap Apps Play Store 2 Tap Menu My Apps ...
Страница 63: ...Basic Operations 55 1 From home tap Apps Play Store 2 Tap Menu My Apps ...
Страница 80: ...Phone App 72 1 From home tap Phone to display the dialer screen The dialer screen opens ...
Страница 83: ...Phone App 75 Answer an Incoming Call 1 When a call arrives drag down to answer it The call begins ...
Страница 96: ...Phone App 88 1 From home tap Apps Voicemail ...
Страница 105: ...Contacts 97 1 From home tap Apps Contacts You will see the Contacts list ...
Страница 128: ...Messaging and Internet 120 2 Tap ...
Страница 156: ...Camera and Video 148 2 Tap an album such as Camera The list of pictures and videos for the album opens ...
Страница 158: ...Camera and Video 150 2 Tap an album such as Camera The list of pictures and videos for the album opens ...
Страница 159: ...Camera and Video 151 3 Tap the picture you want to crop 4 Tap Menu Edit The Photo Editor screen appears ...
Страница 172: ...Camera and Video 164 The settings are applied l Settable items differ depending on the camera type in use ...