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Troubleshooting

153

To enable SRTP on a per-line basis via web user interface:

Click on Account->Advanced.

Select the desired account from the pull-down list of Account.

Select the desired value (Optional or Compulsory) from the pull-down list of RTP
Encryption(SRTP).

Click Confirm to accept the change.

Note

How to export PCAP trace?

We may need you to provide a PCAP trace to help analyze your problem.

To export a PCAP trace via web user interface:

Click on Settings->Configuration.

Click Start to begin capturing signal traffic.

Recreate the error to be documented in the trace.

Click Stop to stop the capture.

SRTP is not available on all servers. Contact your system administrator for more

information.

SRTP is configurable via web user interface only.

Содержание Yealink SIP-T41P

Страница 1: ......

Страница 2: ...IS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USE...

Страница 3: ...nt does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more...

Страница 4: ...ware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yea...

Страница 5: ...set up and use the SIP T41P IP phone Note Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapter 5 Ad...

Страница 6: ...e on page 7 Call Forward on page 87 The following section is new Logo Customization on page 48 Major updates have occurred to the following sections Web User Interface on page 7 Anonymous Call Rejecti...

Страница 7: ...ections LED Instructions on page 4 Ring Tones on page 30 Anonymous Call on page 102 Anonymous Call Rejection on page 103 Troubleshooting on page 149 Appendix A Time Zones on page 163 Major updates hav...

Страница 8: ...ide for the SIP T41P IP Phone xii Major updates have occurred to the following sections Icon Instructions on page 3 Language on page 24 DSS Keys on page 51 Call Forward on page 87 Troubleshooting on p...

Страница 9: ...ersion 72 2 xi Changes for Release 72 Guide Version 72 1 xi Changes for Release 71 Guide Version 71 60 xii Table of Contents xiii Overview 1 Hardware Component Instructions 1 Icon Instructions 3 LED I...

Страница 10: ...ory Management 46 System Customizations 48 Logo Customization 48 Headset Use 49 DSS Keys 51 Account Management 62 Dial Plan 64 Emergency Number 70 Live Dialpad 71 Hotline 72 Basic Call Features 73 Pla...

Страница 11: ...Paging 118 Music on Hold 119 Automatic Call Distribution ACD 121 Shared Call Appearance SCA 122 Configuring SCA Feature on the IP Phone 123 Using SCA Feature on the IP Phone 130 Bridged Line Appearanc...

Страница 12: ...User Guide for the SIP T41P IP Phone xvi Service Agreements 159 Limitations of Liability 159 Safety Instructions 159 Appendix A Time Zones 163 Index 165...

Страница 13: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Страница 14: ...mode Message Key Accesses voice mails Redial Key Redials a previously dialed number Speakerphone Key Toggles and indicates the hands free speakerphone mode Volume Key Adjusts the volume of the handse...

Страница 15: ...in the following table Icon Description Network is unavailable The private line registers successfully Register failed Registering The shared bridged line registers successfully Hands free speakerphon...

Страница 16: ...con The ACD state is available and x The ACD state is unavailable The ACD state is Wrap up Log out of the ACD system Power Indicator LED LED Status Description Solid red The phone is initializing Fast...

Страница 17: ...This LED status requires server support Off The monitored user does not exist Line key LED used as a page switch key LED Status Description Solid red There is a parked call on the line key of the non...

Страница 18: ...BLA call while the monitoring BLA phone indicates the phone is not involved in the BLA call LED Status Description Off The bridged line is idle Fast flashing green The bridged line receives an incomi...

Страница 19: ...with the available options from the phone user interface refer to Customizing Your Phone on page 23 In addition to the phone user interface you can also customize your phone via web user interface In...

Страница 20: ...pad x Hotline Basic Call Features Recent Call In Dialing x Auto Answer Auto Redial Call Completion ReCall Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference x Call Park Call Pickup...

Страница 21: ...one Name Contents Where found Language Quick Start Guide Basic call features and phone customizations In the package English On the website English Chinese User Guide Phone Web user interface settings...

Страница 22: ...User Guide for the SIP T41P IP Phone 10...

Страница 23: ...Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen Entering Data and Editing Fields If you require additional infor...

Страница 24: ...ndset Cord Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrator The following items are optional accessories for your SIP...

Страница 25: ...Adapter Wall Mount Bracket Headset Wireless Headset Adapter EHS36 Note We recommend that you use the accessories provided or approved by Yealink The use of unapproved third party accessories may resul...

Страница 26: ...Connect the handset and optional headset 3 Connect the network and power 1 Attach the stand or the optional wall mount bracket Desk Mount Method Wall Mount Method Optional Note The hookswitch tab has...

Страница 27: ...DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the included or a standard Ethernet cable between the Internet port on the phone and the...

Страница 28: ...screen displays Welcome Initializing please wait during this process DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network...

Страница 29: ...s e g register status of SIP accounts Note To view the phone status via phone user interface 1 Press or press Menu Status 2 Press or to scroll through the list and view the specific information To vie...

Страница 30: ...user interface 1 Press Menu Settings Advanced Settings default password admin Network WAN Port 2 Press or or the Switch soft key to select IPv4 IPv6 or IPv4 IPv6 from the IP Mode field 3 Press the Sav...

Страница 31: ...to select Static IPv6 Client and then press the Enter soft key 4 Enter the desired value in the IPv6 IP IPv6 IP Prefix Default Gateway IPv6 Pri DNS and IPv6 Sec DNS field respectively 5 Press the Save...

Страница 32: ...input modes to enter data and edit fields on your phone When your phone keypad matches the input mode you can press the keypad repeatedly to view the character or numbers options and stop to select Wh...

Страница 33: ...ding what input mode you re in to enter the characters that is displayed on the keypad key You can press the abc soft key one or more times to switch among uppercase ABC soft key numeric 123 soft key...

Страница 34: ...alphanumeric 2aB soft key input mode it will only provide the digit 0 For key It only provides the pound character For key If it is in the uppercase ABC soft key lowercase abc soft key uppercase and...

Страница 35: ...information or assistance with your new phone contact your system administrator You can configure the backlight to adjust the brightness of the LCD screen Backlight status on the LCD screen can be con...

Страница 36: ...d the web user interface respectively To change the language for the phone user interface 1 Press Menu Settings Basic Settings Language 2 Press or to select the desired language 3 Press the Save soft...

Страница 37: ...ain name or IP address of NTP server in the NTP Server1 and NTP Server2 field respectively 4 Press or or the Switch soft key to select the desired value from the Daylight Saving field 5 Press or or th...

Страница 38: ...kday DD represents the two digit day and MMM represents the first three letters of the month The date formats available Date Format Example 2015 05 16 WWW MMM DD Sat May 16 DD MMM YY 16 May 15 YYYY MM...

Страница 39: ...the Switch soft key to select or from the Key as send field or select Disabled to disable this feature 3 Press the Save soft key to accept the change or the Back soft key to cancel Key as send is conf...

Страница 40: ...Enabled from the Lock Enable field 3 Press or or the Switch soft key to select the desired type from the Lock Type field 4 Enter the desired interval of automatic phone lock in the Lock Time Out fiel...

Страница 41: ...ess the OK soft key to unlock the phone The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the phone again Note To deactivate the phone lock...

Страница 42: ...just the ringer volume Note To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently engaged audio device handset speakerphone or headset Ring tones are used to i...

Страница 43: ...the desired account and then press the Enter soft key 3 Press or to select the desired ring tone If Common is selected this account will use the ring tone selected for the phone 4 Press the Save soft...

Страница 44: ...from the Disabled column and then click The selected list appears in the Enabled column 3 Repeat the step 2 to add more lists to the Enabled column 4 To remove a list from the Enabled column select t...

Страница 45: ...ss the Directory soft key to enter this list directly Note The built in phone directory can store the names and phone numbers of your contacts Directory is configurable via web user interface only If...

Страница 46: ...y to enter the local directory 2 Press the AddGr soft key 3 Enter the desired group name in the Name field 4 Press or or the Switch soft key to select the desired ring tone from the Ring field If Auto...

Страница 47: ...hange or the Back soft key to cancel To delete a group from the local directory 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory enabled...

Страница 48: ...he Enter soft key 3 Press the Add soft key 4 Enter the name and the office mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired account from the...

Страница 49: ...ess or to highlight the desired entry 4 Press the Option soft key and then select Add to Contacts 5 Press the Save soft key to save the contact to the local directory If the contact already exists in...

Страница 50: ...ory to enter the local directory 2 Select the desired contact group and then press the Enter soft key If the contact is not in any group select All Contacts and then press the Enter soft key 3 Press o...

Страница 51: ...IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory refer to Directory on page 32 press M...

Страница 52: ...earch for an entry in the enabled search source lists 1 Pick up the handset press the Speakerphone key or press the line key 2 Enter a few continuous characters of the entry s name or the entry s phon...

Страница 53: ...g the contact list To import a CSV contact list file via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file the file format must be csv from your loca...

Страница 54: ...mbers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the blacklist directory and even call a contact from the blacklist directory Incoming calls from blackl...

Страница 55: ...in any group select All Contacts and then press the Enter soft key 3 Press or to highlight the desired contact 4 Press the Option soft key and then select Add to Blacklist The LCD screen prompts Move...

Страница 56: ...the Enter soft key The phone then connects to the remote phone book and proceeds to load it The contacts in the remote phone book are displayed on the LCD screen 3 Press the Back soft key to back to...

Страница 57: ...hange the input mode And then enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad The contacts whose name or phone number matches the cha...

Страница 58: ...t to save the call history you can disable the feature To disable history record via phone user interface 1 Press Menu Features History Setting 2 Press or or the Switch soft key to select Disabled fro...

Страница 59: ...e Option soft key and then select Add to Contacts or Add to Blacklist 5 Enter the desired values in the corresponding fields 6 Press the Save soft key to accept the change For more information refer t...

Страница 60: ...via web user interface 1 Click on Features General Information 2 Select Custom logo from the pull down list of Use Logo 3 Click Browse to locate the logo file from your local system 4 Click Upload to...

Страница 61: ...all will be connected to your headset automatically Enter the desired number and then press the Send soft key the phone will then place a call using the headset automatically For more information on u...

Страница 62: ...o the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while the one connected to the handset j...

Страница 63: ...he LCD screen Line keys allow you to quickly access features such as recall and voice mail The line key LEDs will indicate the monitored status when line keys are assigned with particular features suc...

Страница 64: ...s of line keys are indicated on the first page The following figure shows an example When you assign functionalities to line key 7 15 labels of the line key 6 10 are indicated on the second page and l...

Страница 65: ...the non current page The line receives an incoming call on the non current page Solid There is a parked call on the non current page To configure the page icon to indicate status via web user interfac...

Страница 66: ...Label key label displayed on the LCD screen Value Default Lock Usage When receiving an incoming call the DSS key LED flashes green 1 Press the DSS key to accept the incoming call 2 Press the DSS key...

Страница 67: ...oice prompt to listen to voice mails Direct Pickup You can use this key feature to answer someone else s incoming call on the phone Dependencies Type Key Event Key Type DPickup Account ID the account...

Страница 68: ...lay the prefix number that you specified in the Value field You can enter the remaining digits and then dial out Local Group You can use this key feature to quickly access a contact group in the local...

Страница 69: ...to quickly access a LDAP search screen Dependencies Type Key Event Key Type LDAP Label key label displayed on the LCD screen Usage 1 Press the DSS key to access the LDAP search screen 2 Enter a few c...

Страница 70: ...ind Transfer press the DSS key to complete the blind transfer to the number specified in the Value field When the transfer mode via DSS key is Attended Transfer press the DSS key to dial out the numbe...

Страница 71: ...D screen You can activate or deactivate DND for one or all accounts Note SMS You can use this key feature to quick access text message For more information refer to Short Message Service SMS on page 1...

Страница 72: ...gure the auto provision parameters in the corresponding fields 6 Press the OK soft key The phone will reboot to update configurations URL You can use this key feature to trigger the phone to send an H...

Страница 73: ...ng that will appear on the LCD screen in the Label field Label is configurable only when customizing SoftKey 1 4 4 Click Confirm to accept the change You can click Reset to default to reset custom set...

Страница 74: ...dmin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Enabled from the Active Line field 4 Enter the desired value in Label Display Name Register Name User Name Passwor...

Страница 75: ...er soft key 3 Select Disabled from the Active Line field 4 Press the Save soft key to accept the change or the Back soft key to cancel Registering an account is configurable via web user interface at...

Страница 76: ...Example 12 would match 123 1234 12345 12abc etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc Numeric ranges are allowed within the brackets Digit...

Страница 77: ...on the phone and then press the Send soft key To add a replace rule via web user interface 1 Click on Settings Dial Plan Replace Rule 2 Enter the string e g 1 in the Prefix field 3 Enter the string e...

Страница 78: ...replace rules by checking the checkbox es 3 Click Del to delete the replace rule s Note You can configure one or more dial now rules up to 100 on your phone When the dialed number matches the dial no...

Страница 79: ...ay Time for Dial Now Rule You can configure the interval for dial now rules That is you can configure your phone to automatically dial out the phone number which matches a dial now rule after the desi...

Страница 80: ...ea code is configured as Code 0592 Min Length 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and 15 the phone will add the area code and dial out the number 0...

Страница 81: ...dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 E...

Страница 82: ...number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the emergency telephone num...

Страница 83: ...lly dial out a phone number without pressing the send key You can also configure a delay and then the phone will dial out the phone number automatically after the designated period of time To enable l...

Страница 84: ...d period of time To configure the hotline number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Hot Number field 3 Enter the delay time in seconds in the Hot...

Страница 85: ...operating instructions for the SIP T41P IP phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion ReCall Call...

Страница 86: ...the figure below the call to Tom the phone number 1021 has lasted 17 seconds To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send so...

Страница 87: ...d The SIP T41P IP phone can handle a maximum of 50 calls at one time To place multiple calls You can have more than one call on your SIP T41P IP phone To place a new call during an active call do one...

Страница 88: ...ng green LED indicator To answer a call using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key wit...

Страница 89: ...d number from your phone 1 Press twice A call to your last dialed number is attempted To redial a previously dialed number from your phone 1 Press when the phone is idle 2 Press or to select the desir...

Страница 90: ...akerphone key or press the line key The LCD screen displays the placed calls list You can also enter a few continuous characters of the contact name or continuous numbers of the contact number office...

Страница 91: ...n the called party is busy You can also configure the number of auto redial attempts and the time to wait between redial attempts To configure auto redial via phone user interface 1 Press Menu Feature...

Страница 92: ...try as many times as configured until the called party is idle You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to receive a call T...

Страница 93: ...k to the last incoming call To configure a recall key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select Key Event from th...

Страница 94: ...ss again to un mute the call The mute key LED goes out You can place an active call on hold Only one active call can be in progress at any time Other calls can be made and received while placing the o...

Страница 95: ...ers will receive a busy message All calls you receive while DND is enabled are logged to your missed calls list Note You can enable disable DND for the phone system or you can customize DND for each o...

Страница 96: ...status bar indicates that DND is enabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of missed calls e g 1 New Missed Call s will prompt on the LCD scr...

Страница 97: ...on will appear on the status bar If you activate DND for the non default account only the icon will appear on the status bar Incoming calls on the specific line will be rejected automatically and the...

Страница 98: ...l be prompted on the LCD screen To configure the DND authorized numbers via web user interface 1 Click on Features Forward DND 2 Select Enabled from the pull down list of DND Emergency 3 Enter the num...

Страница 99: ...ediately forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time You can enable disable call forward for the phone system or you can custom...

Страница 100: ...er the destination number you want to forward all incoming calls to in the Forward to field 3 Optional Enter the always forward on code or off code respectively in the On Code or Off Code field b If y...

Страница 101: ...accept the change or the Back soft key to cancel The icon on the status bar indicates that the call forward is enabled To enable call forward in custom mode 1 Press Menu Features Call Forward 2 Press...

Страница 102: ...ard field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or off code respectively in the...

Страница 103: ...pt the change or the Back soft key to cancel If you activate call forward for the default account the associated line icon will change to and the icon will appear on the status bar If you activate cal...

Страница 104: ...and then press the Enter soft key 3 Press or or the Switch soft key to select Disabled to disable the call forward 4 Press the Save soft key to accept the change To disable call forward in custom mode...

Страница 105: ...prior consulting To perform a blind transfer 1 Press the Tran soft key during a call 2 Enter the number you want to transfer the call to 3 Press the Tran soft key to complete the transfer Then the ca...

Страница 106: ...rectory on page 32 for more information Press the Directory soft key and then select History Select the desired list and then press or to select the entry Directory should be configured in advance Ref...

Страница 107: ...ference with other two parties using the phone s local conference You can create a conference between an active call and a call on hold by pressing the Conference soft key The SIP T41P IP phone also s...

Страница 108: ...place the conference on hold Press the Split soft key to split the conference call into two individual calls on hold Press the Manage soft key and then press or to select the desired party Press the F...

Страница 109: ...ce example com in the Conference URI field 5 Click Confirm to accept the change Note To set up a network conference call 1 Place a call to the first party 2 Press the Conference soft key to place a ne...

Страница 110: ...pt on the LCD screen Note To configure a call park key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select Key Event from t...

Страница 111: ...ickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable directed call pickup an...

Страница 112: ...y 1 Pick up the handset press the Speakerphone key or press the line key You may need to press the More soft key to see the DPickup soft key The DPickup soft key appears on the LCD screen 2 Press the...

Страница 113: ...n list of Group Call Pickup 3 Enter the group call pickup code in the Group Call Pickup Code field 4 Click Confirm to accept the change To configure the group call pickup code on a per line basis via...

Страница 114: ...r example you want to call to consult some services but don t want to be harassed Anonymous call is configurable on a per line basis You can also configure the phone to send anonymous call on off code...

Страница 115: ...onymous call 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity You can use anonymous call rejection to reject incoming...

Страница 116: ...ll send the configured on code or off code depending on your selection when you enable or disable anonymous call rejection feature on the phone 6 Optional Enter the anonymous call rejection on code an...

Страница 117: ...ine for status changes on the phone For example you can configure a BLF key on the phone to monitor the status of a friend s line busy or idle The BLF key LED illuminates solid red when the friend s l...

Страница 118: ...or BLF pickup on the phone This allows the monitoring phone to play a warning tone when the monitored line receives an incoming call You can also enable visual alert feature for BLF pickup on the phon...

Страница 119: ...n use the BLF List keys in the following ways When the monitored user is idle press the BLF list key to dial out the phone number When there is already an active call on the IP phone you can transfer...

Страница 120: ...To configure BLF List settings via web user interface 1 Click on Account Advanced 2 Select the desired account from the pull down list of Account 3 Enter the BLF List URI in the BLF List URI field 4...

Страница 121: ...s or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Record from the Key Type field 5 Optional Enter the string that will appear on the LCD s...

Страница 122: ...s you to answer an incoming call The Record and URL Record keys are not available when There are no connected calls on your phone You place a new call To record a call 1 Press the Record or URL Record...

Страница 123: ...re the phone resource at different times To use this feature you need to configure a hot desking key in advance Note To configure a hot desking key via phone user interface 1 Press Menu Features DSS K...

Страница 124: ...the intercom key to automatically connect with a preconfigured target extension for outgoing intercom calls and the target extension will automatically answer incoming intercom calls by default Note T...

Страница 125: ...when it receives an incoming intercom call Intercom Barge Enable or disable the IP phone to automatically answer an incoming intercom call while there is already an active call on the phone Accept In...

Страница 126: ...These specific parameters are configurable via web user interface at the path Features Intercom To place an intercom call when the target phone is idle 1 Press the intercom key when the phone is idle...

Страница 127: ...lticast IP addresses range from 224 0 0 0 to 239 255 255 255 7 Press the Save soft key to accept the change or the Back soft key to cancel Multicast paging key is configurable via web user interface a...

Страница 128: ...s Paging list is configurable via web user interface at the path Directory Multicast IP To delete a paging group via phone user interface 1 Press the paging list key when the phone is idle 2 Press or...

Страница 129: ...paging barge parameter defines the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automatically I...

Страница 130: ...lick on Directory Multicast IP 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull down list of Paging Priority Active 4 Enter the multicast IP...

Страница 131: ...Note To send RTP stream via a paging key list when the receiver s phone is idle 1 Press the paging list key when the phone is idle 2 Press or to select the desired group 3 Press or the Paging soft key...

Страница 132: ...ernet to the held party Contact your system administrator for the SIP URI To configure music on hold server via web user interface 1 Click on Account Advanced 2 Select the desired account from the pul...

Страница 133: ...soft key to select ACD from the Type field 4 Optional Enter the string that will appear on the LCD screen in the Label field 5 Press the Save soft key to accept the change or the Back soft key to canc...

Страница 134: ...ich can be registered on two or more IP phones at the same time The shared line is indicated by a different line icon In the following figure the first line is private and the second line is shared If...

Страница 135: ...ple DSS keys with Line type for a registered shared line on the phone If auto linekeys feature is enabled For example party A party B share the account 4603 phone A registers the primary account 4603...

Страница 136: ...eb user interface 1 Click on Features General Information 2 Select Enabled from the pull down list of Auto LineKeys If Auto LineKeys is enabled you can automatically assign multiple DSS keys with Line...

Страница 137: ...ne key on phone A via web user interface 1 Register the primary account 4603 2 Click on Advanced and then select Shared Call Appearance from the pull down list of Shared Line 3 Enter the desired numbe...

Страница 138: ...rm to accept the change The phone A will automatically configure the line keys from the first unused DSS key according to the configured number in the Number of line key field To configure the shared...

Страница 139: ...ccount 4603 in the Register Name field 2 Click on Advanced and then select Shared Call Appearance from the pull down list of Shared Line 3 Enter the desired number in the Number of line key field This...

Страница 140: ...party to retrieve the held call For example you can retrieve the held call on either phone A or phone B when you place a call on public hold you can retrieve the held call only on phone A when you pl...

Страница 141: ...he Type field 4 Press or or the Switch soft key to select Private Hold from the Key Type field 5 Optional Enter the string that will appear on the LCD screen in the Label field 6 Press the Save soft k...

Страница 142: ...detailed information on using the SIP T41P IP phone in a SCA Hybrid Key System scenario In a SCA Hybrid Key System scenario the status of the line key LED which associates with a shared line will chan...

Страница 143: ...e NewCall soft key to enter the pre dialing screen Enter the desired number using the keypad Press or the Send soft key Phone A will dial the entered number using the line key 2 automatically Press th...

Страница 144: ...on phone A Press the line key 2 Phone B stops ringing Press the Answer soft key Phone B stops ringing Press to access the new call Press or the Answer soft key Phone B stops ringing The incoming call...

Страница 145: ...ce a call on private hold 1 Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line You may need to press the More soft key to see the PriHold soft ke...

Страница 146: ...hed between phone B and phone C phone A disconnects the call And the line key LED on phone A illuminates solid red and phone B illuminates solid green To interrupt the active call on the shared line I...

Страница 147: ...upt the active call of phone A Party B may hear a warning tone and then set up a conference call with the other parties of the active call 4 Press the Hold or the EndCall soft key If any party in the...

Страница 148: ...on the LCD screen of phone B 2 Press the CallPull soft key The held call has been retrieved from the phone A successfully BLA allows users to share a SIP line on two or more IP phones Users can monito...

Страница 149: ...nt 14019833020 and assigns BLA number phone B registers the account 10462190020 and assigns BLA number phone C registers the account 14755608020 Phone A and phone B share the BLA number 14084588327 To...

Страница 150: ...ide for the SIP T41P IP Phone 138 2 Click on Advanced and then select Draft BLA from the pull down list of Shared Line 3 Enter the desired number in the BLA Number field 4 Click Confirm to accept the...

Страница 151: ...n account and configure BLA feature on phone B via web user interface 1 Register the account 10462190020 2 Click on Advanced and then select Draft BLA from the pull down list of Shared Line 3 Enter th...

Страница 152: ...ired number using the keypad when the phone is idle Press or the Send soft key The phone will dial the entered number Press the line key when the phone is idle to enter the pre dialing screen Enter th...

Страница 153: ...Phone A stops ringing The LED indicator of the line key on the phone B will illuminate solid green At the meanwhile the LED indicator of the line key on the phone A will illuminate solid red indicati...

Страница 154: ...messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note To read a text message 1 Press Menu Message Text Message...

Страница 155: ...configurable via web user interface at the path Features SMS To reply a text message 1 Press Menu Message Text Message Inbox 2 Select the desired message and then press the Reply soft key 3 Compose th...

Страница 156: ...box disappears it won t pop up again unless the user receives a new voice mail or the user re registers the account that has unread voice mail s Note To leave a voice mail You can leave a voice mail f...

Страница 157: ...ves you a voice mail you will receive a message waiting indicator MWI will be indicated in three ways a warning tone an indicator message including a voice mail icon on the LCD screen and the power in...

Страница 158: ...mber for MWI service To use this feature you should also configure the voice mail number Note To configure subscribe for MWI via web user interface 1 Click on Account Advanced 2 Select the desired acc...

Страница 159: ...4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 5 Enter the desired voice mail number in the Voice Mail field 6 Click Confirm to accept the change The IP phone will subscribe t...

Страница 160: ...User Guide for the SIP T41P IP Phone 148...

Страница 161: ...ncludes MAC addresses according to the corresponding PO Purchase Order You can find the MAC address on the label of carton box You can also find the MAC address from the phone s bar code on the back o...

Страница 162: ...connect to the SNTP server contact your system administrator for more information You can also configure the time and date manually For more information refer to Time Date on page 25 Why can t I acces...

Страница 163: ...er to Phone Installation on page 14 Why does my headset not work Check that the headset cord is properly connected to the headset jack on the phone Refer to Phone Installation on page 14 Check that th...

Страница 164: ...to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Call hold tone is enabled by default Call hold tone and the interval of playing a hold tone are configurabl...

Страница 165: ...firm to accept the change Note How to export PCAP trace We may need you to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configura...

Страница 166: ...ns to help analyze your problem In some instance you may need to import configurations to your phone To export the system log to a local PC via web user interface 1 Click on Settings Configuration 2 S...

Страница 167: ...agnostic files including PCAP trace system log and BIN configuration file to help analyze your problem You can export these files at a time To export all diagnostic files via web user interface 1 Clic...

Страница 168: ...iles to your local system Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade 2 Click Reboot to reboot the IP phone Note Any reboot of the IP phone may...

Страница 169: ...power off 4 Click OK to confirm upgrading How to reset the phone Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem You need to...

Страница 170: ...LCD screen prompts the following The phone will be reset to factory settings sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until the phone has started up s...

Страница 171: ...OF ITS ESSENTIAL PURPOSE Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to reduce the risk of fire electrical shock...

Страница 172: ...e must meet the requirements of the input voltage of the device Please use the provided surge protection power socket only Before plugging or unplugging any cable make sure that your hands are complet...

Страница 173: ...e cleaning the device stop using it and disconnect it from the power supply Use a piece of soft dry and anti static cloth to clean the device Keep the power plug clean and dry Using a dirty or wet pow...

Страница 174: ...User Guide for the SIP T41P IP Phone 162...

Страница 175: ...nd Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic...

Страница 176: ...bane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Well...

Страница 177: ...ing vi Configuring an Access URL 43 Configuring BLA Feature on the IP Phone 137 Configuring SCA Feature on the IP Phone 123 Conference 95 Contact Management 32 Copyright vi Customizing Your Phone 23 D...

Страница 178: ...ional Accessory 12 R Reboot Upgrade Reset Issues 156 ReCall 81 Receiving RTP Stream 117 Recent Call In Dialing 77 Redialing Numbers 77 Registration 19 Regulatory Notices 159 Remote Phone Book 43 Repla...

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