
PPT User’s Manual
146
Camera is damaged
If no other item above succeeds, then
you may have a faulty camera. Contact
WorldViz support about obtaining a
replacement. You can continue to work
without that camera by
Wrong serial numbers
Serial numbers do not match between
the cameras and what the interface
indicates they should be.
the bottom of the configuration pane and
select "Edit Serials". Enter the correct 5
character alpha-numeric serial numbers
corresponding to the stickers on your
actual cameras.
For PPT-X series, make 100% sure that
your camera setup fits with the setup as
described in the manual.
PPT-E and PPT-H cameras will not have
this problem since they automatically
report their serial numbers over the
network.
Initial camera driver
Error "Failed to load PPT-X"
Error "Failed to load PPT-H"
Error "Failed to load PPT-E"
Contact WorldViz Support. An internal
error occurred that is not expected
during normal operations.
Camera is out of focus
Contact WorldViz Support. The lens may
have been damaged or changed, and the
camera may need to be replaced.
Camera image is plain white
Cameras are shown in white when they
are not activated. This occurs when a
new camera is added to an existing PPT
system. Right click on the camera and
select Active to use this camera.
Camera image is red
Cameras are shown in red when they are
not working correctly. The camera, cable,
or power supply may be faulty. For a
short term fix, you can disable the
camera if you need to continue tracking.
You should fix the problem however,
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