Assisted Support
Firebox Vclass User Guide
17
(Exception: SOHO Program is 24 hours a day, 7
days a week.)
Phone Contact
877.232.3531 in U.S. and Canada
+1.360.482.1083 all other countries
Web Contact
http://www.watchguard.com/support
Response Time
Four (4) business hours maximum target
Type of Service
Technical assistance for specific issues concerning
the installation and ongoing maintenance of
Firebox Vclass, Firebox System, SOHO, and
ServerLock enterprise systems
Single Incident Priority Response Upgrade (SIPRU) and
Single Incident After-hours Upgrade (SIAU) are available.
For more information, please refer to WatchGuard Web site
at:
http://support.watchguard.com/lssupport.asp
LiveSecurity
®
Gold Program
This premium program is designed to meet the aggressive
support needs of companies that are heavily dependent
upon the Internet for Web-based commerce or VPN tun-
nels.
WatchGuard Gold LiveSecurity Technical Support offers
support coverage 24 hours a day, seven days a week. Our
Priority Support Team is available continuously from 7 PM
Sunday to 7 PM Friday Pacific Time (GMT — 7), and can
help you with any technical issues you might have during
these hours.
We target a one-hour maximum response time for all new
incoming cases. If a technician is not immediately available
to help you, a support administrator will log your call in
Содержание Firebox V10
Страница 1: ...WatchGuard Firebox Vclass User Guide Vcontroller 5 0 ...
Страница 32: ...xxxii Vcontroller ...
Страница 40: ...CHAPTER 1 Introduction 8 Vcontroller ...
Страница 52: ...CHAPTER 2 Service and Support 20 Vcontroller ...
Страница 70: ...CHAPTER 3 Getting Started 38 Vcontroller ...
Страница 110: ...CHAPTER 4 Firebox Vclass Basics 78 Vcontroller ...
Страница 120: ...CHAPTER 5 Router and Transparent Mode 88 Vcontroller Configure the Interfaces in Transparent Mode on page 45 ...
Страница 140: ...CHAPTER 6 System Configuration 108 Vcontroller 2 To configure a static route click Add The Add Route dialog box appears ...
Страница 190: ...CHAPTER 7 Using Account Manager 158 Vcontroller ...
Страница 268: ...CHAPTER 9 Security Policy Examples 236 Vcontroller ...
Страница 410: ...CHAPTER 14 Monitoring the Firebox Vclass 378 Vcontroller ...
Страница 456: ...CHAPTER 18 Using the Diagnostics CLI Feature 424 Vcontroller ...