Vista SmartDisc 10IP, Руководство по установке

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10 Troubleshooting
Vista SmartDisc 10IP 69
Error diagnosis for direct connections by null modem cable
No remote transmission possible
Problems with remote data transmission by telephone and computer
networks can be caused on the transmitter side and on the receiver side. The
SmartControl and SmartControl PRO software manuals provide detailed
troubleshooting advice for locating errors. Error elimination is described there
as well.
Error at receiver
(PC) Possible causes at PC
receiver
Remedy
The transmitter list
appears after Dial .
1. The null modem cable has
not been recognised by
the program
2. Incorrect receiver
modem settings
3. Incorrect or faulty null
modem cable.
4. Incorrect or faulty COM
port
1. Receiver settings port A: Deactivate CAPI,
TCP/IP and set the mode to normal. Select the
correct COM port under Port.
2. Inspect the null modem cable. The transmitter
list should not appear if the null modem cable
is correctly connected as long as neither CAPI
nor TCP/IP are activated.
3. Test the COM port with another terminal and
program (e.g. mouse or modem and terminal
software).
Dialog box Connection
Status appears,
however no setup is
loaded.
1. Incorrect baud rate
2. Incorrect or faulty null
modem cable.
3. SmartDisc 10IP switched
off, not set to factory
settings, or faulty.
4. Null modem connected to
active device
5. Hard drive not locked (no
power supply to HDD)
1. Receiver settings port A: Set the mode to
normal and enter the device Baud rate: If you
do not know your device Baud rate try the
settings available, starting with 115,200 Baud.
Check your SmartDisc 10IP :
2. Test the COM port with another terminal
device and program (e.g. mouse or modem
and HyperTerminal).
3. Switch the transmitter off. Connect all cables
properly. Switch the transmitter back on
again.
4. Lock the removable hard disk.
The dialog box
Connection Status is
displayed, but Setup or
HDD setup is not
loaded 100%. The hard
drive archive cannot be
read after establishing a
connection.
1. Removable hard disk
cannot be accessed
2. Hard drive not completely
formatted, device
switched off too early
1. Switch the device off. Remove the hard disk.
Inspect or clean the contact strip of the
removable hard drive frame.
2. Check the hard disk in the PC with application
Scandisk (with surface test, without error
correction).
3. Format the hard disk in the device and wait
for a few minutes after entering the
command.