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10
Warranty and liability for defects
For the boiler, VIADRUS a.s. provides basic warranty for the period of 24 months from the date of purchase,
max. 30 months from date of shipment from the factory.
Condition for the warranty is compliance with the instructions for installation, mainly:
•
Connection according to the manufacturer's wiring diagrams performed by a mounting or installation company
with a valid installation certificate.
•
Putting into operation by a service company with a valid service certificate.
•
Compliance with the instructions included in the boiler operation and installation manual.
•
Performance of periodic inspections set by the manufacturer by a service company with a valid service
certificate.
•
Usage of the original spare parts supplied by the manufacturer.
•
Sending information on the boiler putting into operation (sent by the end user - the consumer) to the
manufacturer. In particular, it is necessary to specify when and by whom the boiler was put into operation and
the precise address of the boiler operation.
VIADRUS a.s. provides an extended warranty on the boiler drum for a period of 36 months from the date of
purchase, max. 42 months from date of shipment from the factory.
Condition for recognition of the extended warranty period is:
•
Fulfilment of conditions for recognition of the basic warranty period.
•
Sending information on the boiler putting into operation (sent by a service company - the consumer) to the
manufacturer.
•
Performance of the regular service inspections to the extent prescribed by the manufacturer, by the service
company with a valid service certificate.
For any claim regarding the shell the customer is obliged to submit the packaging label of the boiler shell.
It is located on the cardboard in which the shell is dispatched.
User is obliged to entrust fault rectification to a contractual service accredited by VIADRUS, otherwise the
guarantee for boiler proper function is not valid. "Certificate of quality and completeness of the boiler "
serves as the "Warranty card” after its filling.
The user is obliged to perform regular maintenance of the boiler.
Each notice of defect must be made immediately after its finding always in writing and by a telephone
agreement.
In case of failure to comply with these guidelines, the warranty will not be recognized by the manufacturer.
The manufacturer reserves the right to make changes within the product innovations that need not be
included in this manual.
The guarantee does not apply to:
- defects caused by improper mounting and improper operation of the product and faults caused by
improper maintenance see Chap. 7;
- product damage during transport or other mechanical damage;
- defects caused by improper storage;
- defects caused by failure to observe water quality in the heating system see Chapter 4.1 and 6.4 or by
using antifreeze;
- defects caused by failure to follow instructions provided in this manual;
- defects caused by the boiler operation with the non-prescribed fuel (see Tab. 3);
- defects caused by natural disaster or force majeure.
