Vertical Edge 5000, Инструкции по установке/настройке

Страница: 117 / 168

Troubleshooting Guide 5-3
Chapter 5: Troubleshooting
Edge 5000 Installation / Configuration Guide
Symptom Corrective Action
If the Wave
server has a
different IP
address than that
provided by the
DHCP server The phone must be configured manually.
Verify the following configuration settings :
Configuration Menu->Phone Settings->S/W Update->Provisioning Type =
TFTP
Configuration Menu->Phone Settings->S/W Update->TFTP ServerAddress =
Wave IP address
Configuration Menu->Phone Settings->S/W Update->S/W Download Flag =
Yes
Configuration Menu->Phone Settings->S/W Update->Config Download Flag =
Yes
Configuration Menu->Phone Settings->S/W Update->DHCP Option =
Don’t use any option
When I attempt to
make a call, I
can’t hear 1. Check all cables and connections.
2. Make sure the call server IP Address is correct.
When I attempted
to reboot or
change software,
the IP Phone
locks up. Phone lock-up maybe caused by an error in transport during the software upgrade.
To correct this problem:
1. Disconnect power from the IP Phone.
2. Press and hold the [Up] and 2 button while reapplying power.
3. Release the buttons when the Message LED extinguishes.
4. When the BootC screen appears, enter the digits 1, 2, 3 and 4.
5. Follow the prompts to configure IP parameters for the IP Phone.
6. At the “Server Addr?” prompt, enter the TFTP server address where the IP
Phone can find the BootC firmware. If already correct, press the [Next] button.
7. At the “Do you want to apply default?” prompt select the [Yes] softkey to use
default or [No] softkey to use previously assigned parameters.
The IP Phone will reboot and return to normal operation.
Release 1.0 September 2010