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11. Troubleshooting
128 Green Smart User Manual
11.2 Error Codes
In instances of abnormal operation, error messages will be displayed with error codes on
the Console Software and Control Panel. If a problem persists, please request assistance
from the customer support information services.
Error Code Description
H001 Error occurs when the tube state is not Ready.
- Check the inverter board and such for CAN communication cable
connections.
H002 Error occurs by disconnection of the cables for the monoblock and
the inverter board.
- Check the cables to the inverter and the monk tank.
H003 Error occurs by overcurrent of the inverter (upon X-ray emission).
- Check the input power (DC 300 V) of the inverter board.
- After replacing the inverter board, check for error after X-ray
emission. If the same error occurs, replace the monk tank.
H008 Error occurs when the temperature of the monoblock is greater
than or equal to the set value. When the temperature is less than
or equal to the set value of -2 °C, the error is cleared.
- Check the temperature of the monk tank.
- When the temperature of the monk tank is greater than or equal
to 55 °C, do not emit X-rays and cool down the mono tank before
use.
H009 Error occurs when the inverter current has a problem during
emission of X-rays (greater than or equal to the X-ray irradiation
current by +1 A under the current EP and IP).
- Check the input power (DC 300 V) of the inverter board.
H010 Error occurs when the Exposure Switch is "Off" after the exposure
On command is sent.
- Check the connection to the X-ray switch on the inverter.
- Check for CAN communication status.
- If there is any communication failure, replace the inverter board.
H011 Error occurs when exposure Off command is not received within
0.5 seconds after the Exposure Switch is changed to Off during X-
ray emission.
- Check the connection to the X-ray switch on the inverter.
- Check for CAN communication status.
- If there is any communication failure, replace the inverter board.
H012 Error occurs when the kV feedback is less than or equal to the set
value by more than or equal to 20 kV during X-ray emission. (kV
feedback ≤ set value - 20) The number "3" appears on the inverter
board.
- Check the input power (DC 300 V) of the inverter board.
- Check that the input power (DC 300 V) is changed to less than or