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Appendix: FAQs & Troubleshooting

100

2011 Vaisala Canada Inc

that routing exists between the subnets. Go to the next

test.

For Digi devices:

In the command prompt, type telnet <IP address>. If

you get a login prompt, this test will prove that the de-

vice is able to respond to requests. Hit "Ctrl+C" to

abort the login. Go to the next test.

In the command prompt, type telnet <IP address> 771.

If you get an error message (and the previous tests

were successful) then Port 771 is being blocked be-

tween the local computer and the device. This port

must be opened before the device can be used with

Vaisala software. This port may be blocked by network

devices (such as routers, firewalls or layer 3 switches)

or PC software (such as the Microsoft Windows Fire-

wall, 3rd party firewalls, or security software suites).

Unblock this port.
A successful connection is indicated by sets of three

(3) horizontal lines (

...) appearing on your

screen. Note that one set of lines will appear every 10

seconds.

Q: I can’t log in to viewLinc despite using the correct username
and password.

Ensure the service “viewLinc Enterprise Server” is running. In

Windows Control Panel, choose Administrative Tools |

Services, then find “viewLinc Enterprise Server” on the list

and right-click to

Start

. (If Enterprise Server isn’t running you

cannot view the Login screen).

Q: I'm getting communication alarms in viewLinc. I think my net-
work device or logger has stopped responding. What do I do?

Ensure your loggers are plugged in.

Ensure your network device is connected to a power

supply and the power supply is plugged in. On a Digi or

vNet device, the power light on the front of the device

should be solid red.

Ensure the device is connected to and communicating

with the network. Try to ping the device by typing the

Содержание Veriteq viewLinc 3.6

Страница 1: ...ADMINISTRATOR GUIDE viewLinc 3 6 Vaisala Veriteq viewLinc Software User PC Existing Network figuration or is not M211342EN A...

Страница 2: ...ough the use of this software Vaisala Canada Inc and its subsidiaries assume no responsibility for any damage or loss caused by deletion of data as a result of hardware malfunction Be sure to make bac...

Страница 3: ...oftware 11 Installing viewLinc Software 12 Logging In to viewLinc 13 Administrator s Road Map 15 Getting Help 16 Chapter 2 Channels 19 About Channels 20 What is a Channel 20 Where are my Channels 20 U...

Страница 4: ...hold Alarms 44 Communication Alarms 45 Setting Communication Alarms 45 Editing Communication Alarms 46 Disabling Communication Alarms 47 Logger Alarms 48 Setting Logger Alarms 48 Editing Logger Alarms...

Страница 5: ...iewing Events 76 Adding Comments to Events 77 Printing Event Logs 77 Exporting Event Logs 78 Chapter 6 Reports 79 About Historical Data 80 Generating Historical Data Reports 80 Generating Alarm Histor...

Страница 6: ...Contents iv 2011 Vaisala Canada Inc...

Страница 7: ...ze channels define reports and set logger data transfer schedules How this Manual is Organized The viewLinc 3 6 Administrator Guide is organized into chapters as follows Chapter 1 Getting Started Cont...

Страница 8: ...ewLinc and how to troubleshoot common issues Conventions Used in this Document This document uses the following conventions A sequence of actions is indicated by a list separated by a vertical line Fo...

Страница 9: ...850 You can also email veriteqsupport vaisala com or visit www vaisala com veriteq For sales pricing quotations or general information please call 1 800 683 8374 in North America or 604 273 6850 For a...

Страница 10: ...About this Manual viii 2011 Vaisala Canada Inc...

Страница 11: ...ing Started This section includes overview of the Vaisala Veriteq Continuous Monitoring System CMS hardware and software requirements installing viewLinc logging in to viewLinc from an Internet browse...

Страница 12: ...s are triggered acknowledged or there are logger communication problems schedule transfers of Vaisala Veriteq logger data also referred to as historical data to be viewed and graphed with Vaisala Veri...

Страница 13: ...vided Requires use of vNet device Digi device Ethernet Allows data loggers to be connected to the PC across an Ethernet network allow ing the PC and loggers to be separated by large dis tances within...

Страница 14: ...Vaisala Veriteq cables there are specific cables for attaching loggers to Digi devices and attaching loggers to USB or Serial ports on a viewLinc Server optional vNet devices for connecting loggers to...

Страница 15: ...plorer 6 0 or later Mozilla Firefox 3 5 or later are recommended The Historical database requires 200KB channel day The default location of the database is the application folder and the location of t...

Страница 16: ...ction outlines how to install viewLinc on a server or a remote host including a description of the four methods by which loggers can be connected to the system The four methods are using a vNet device...

Страница 17: ...e 1 Remove protective label on the bottom of the data logger 2 Connect the data logger to the vNet device 3 Connect the vNet device to the Ethernet outlet and if not using PoE power supply When power...

Страница 18: ...ala com veriteq for instructions 2 Insert the vNet Device driver CD into the viewLinc Server 3 The Device Setup Wizard launches automatically Click Next 4 Select the device that matches the MAC addres...

Страница 19: ...r Digi models see www vaisala com veriteq Installing Digi Drivers This section covers installing the drivers for Digi devices to connect Vaisala Veriteq loggers or Vaisala 300 Series Transmitters to t...

Страница 20: ...RealPort installer on the Digi Driver CD Configuring RealPort and Installing Drivers 1 In the Configure Network Settings screen enter an IP address provided by your IT department Click Next two times...

Страница 21: ...g a Serial Port The configuration using a Serial port is very similar to using USB refer to Figure 3 Connecting Hardware 1 Connect your data logger to a Vaisala Veriteq Serial port cable 2 Connect the...

Страница 22: ...Linc Server 1 On your viewLinc Server insert the viewLinc CD and run setup exe 2 Select the installation language 3 Start the Setup Wizard by clicking Next 4 Review and accept the License Agreement an...

Страница 23: ...llows you to watch conditions such as temperature and relative humidity being recorded by loggers and in the viewLinc historical database receive alarms if conditions are outside limits you set or if...

Страница 24: ...ain viewLinc screen appears showing available channels or the first time you log in an empty My Channels screen If you don t see any channel data go to the Channels tab In the Zones area select a chan...

Страница 25: ...be notified of alarms set Contact Schedules see Creating Contact Schedules on page 65 3 Create User Accounts see Creating User Accounts on page 67 4 Choose temperature measurement unit preferences see...

Страница 26: ...eed help technical support is available North America Contact Vaisala Canada Inc 8am 4pm PST Monday Friday at 1 866 861 3388 or 604 273 6850 or email veriteqsupport vaisala com See also www vaisala co...

Страница 27: ...Administrator Guide 17 Phone 81 3 3266 9611 Fax 81 3 3266 9610 China Service Center Floor 2 EAS Building No 21 Xiao Yun Road Dongsanhuan Beilu Chaoyang District Beijing 100027 CHINA Phone 86 10 5827...

Страница 28: ...Chapter 1 Getting Started 18 2011 Vaisala Canada Inc...

Страница 29: ...hannels and zones selecting channels and zones to display in My Channels opening large channel views viewing and working with real time graphs in a large channel view creating zones organizing channel...

Страница 30: ...s connected to the network When you first log in to viewLinc the Channels window displays This window includes zones available for monitoring data logger channels available for the selected zone activ...

Страница 31: ...bar Zone channels My Channels area Help window Item Details Tabs Contains main viewLinc tabs Channels Trans fers Events System Alarms Reports Zones button bar Contains buttons like Refresh Pause Alarm...

Страница 32: ...ogger description editable from the Sys tem tab Channel Number Number representing the channel for that logger each logger has 1 or more chan nels and labels them 1 2 and so on Channel Description Des...

Страница 33: ...My Channels area select a channel you want to view 2 Click View or double click the selected channel line A new resizeable window containing information about the selected channel appears 3 Repeat st...

Страница 34: ...l and graphical representation of the logger reading Here is a description of the key elements in the graphing area Item Description Title bar Displays the name of the active logger and type of data r...

Страница 35: ...ew the last 300 data points all other browsers will show the last 1000 points Channel Line Indicated by a line to show historical mea surement readings based on a specific date or time frame Move your...

Страница 36: ...To acknowledge an alarm from a large channel view 1 From the large channel view Active Alarm panel click Acknowledge 2 In the Acknowledge Alarm dialog box that appears enter information to describe wh...

Страница 37: ...hannels that matter to you you can organize your channels into relevant zones By default there is one zone created Unassigned All available channels and recently disconnected channels are contained in...

Страница 38: ...o move channels in and out of zones see Assigning Channels to Zones Assigning Channels to Zones To assign a channel to a zone 1 Before you can move channels into a zone channels must be set up by your...

Страница 39: ...the channel you want to reassign Note To select multiple channels at one time press the Ctrl key while you select channels To select a group of channels in a list press the Shift key and select the f...

Страница 40: ...e 2 Click Deactivate Selected Zone The Deactivate Zone dialog box appears 3 Click Yes The zone is deactivated and its channel s reappear in the Unassigned zone To move channels between zones see Assig...

Страница 41: ...y column heading then click the black option button 2 Select Columns then select the columns you want to display or deselect columns you want to hide For example to show a column with colored icons re...

Страница 42: ...Chapter 2 Channels 32 2011 Vaisala Canada Inc...

Страница 43: ...riteq Continuous Monitoring system In this chapter you ll learn to understand types of alarms in viewLinc create alarm templates set threshold and communication alarms deactivate and reactivate alarms...

Страница 44: ...ing viewLinc you can customize the alarm information that is issued for threshold communication and logger alarms by configuring them from the System Loggers tab Threshold Alarms Threshold alarms noti...

Страница 45: ...ger you ll receive a Validation alarm if the validation memory in the logger is corrupted or has been modified Contact your Vaisala technical support representative Logger Calibration Alarms If you us...

Страница 46: ...All transactions are recorded in the Event Log and Historical database and can be viewed in an Event Log or Alarm report Creating Alarm Templates viewLinc provides you with five default alarm template...

Страница 47: ...cations tab enter the message you want to appear in the alarm notification c Delay Before Activating Alarm HH MM If desired specify a delay period in hours and or minutes from when a condition exists...

Страница 48: ...e notification ones that are not pre config ured in System Users enter the email addresses in the Send email to text box Separate multiple email ad dresses with commas Note Email addresses specified i...

Страница 49: ...ent alarm conditions create multiple email notifications with different delay periods For ex ample you could create a notification for the first recip ient with a short delay period perhaps 1 minute C...

Страница 50: ...owledged or an alarm condition is no longer true For example C Program Files Veriteq Instru ments viewLinc python python m view Linc scripts SwitchBbRelay number of com port where relay device is atta...

Страница 51: ...Setting Communication Alarms on page 45 If you want to make minor changes to the template while applying to loggers see Editing Threshold Alarms on page 44 Editing Communication Alarms on page 46 or...

Страница 52: ...everal threshold alarms for example one for yellow alarms mild concern another for red alarms extreme concern For example you could set a yellow alarm to trigger first at one minute out of threshold a...

Страница 53: ...mplate from the drop down list 4 To set a custom threshold select Use Custom Threshold Settings and define the threshold condition For example a temperature alarm that is triggered when the temperatur...

Страница 54: ...e row of the channel you want to disable thresholds for 2 On the Threshold menu select Edit Threshold 3 In the Edit Threshold screen deselect Enable Threshold Alarm 4 Click Save Note You can also paus...

Страница 55: ...s communication alarms to notify users if communications are down at any point By default there is one communication alarm preconfigured for each host and each logger You can either edit the default a...

Страница 56: ...cation alarm using an existing alarm template select Use Alarm Template then select the template from the drop down list 6 To set custom alarm settings select Use Custom Alarm Settings 7 Set your alar...

Страница 57: ...ettings The Communication Alarm Settings screen appears 4 Edit alarm settings as desired 5 Click Save Disabling Communication Alarms You can temporarily disable communication alarms without deleting a...

Страница 58: ...On the Logger menu select Logger Alarm Settings then select the logger alarm type you want to set The Alarm Settings screen appears 3 Select Enable Alarm an alarm is not live until it is enabled 4 To...

Страница 59: ...dged You must be logged in to viewLinc to acknowledge alarms Acknowledgement information such as the action taken and any comments is tracked in the Event Log and Historical database For more informat...

Страница 60: ...ons exceeding set thresholds Pausing alarms is faster than disabling alarms for a temporary period You can pause an alarm for up to 24 hours To pause all alarms in a zone From Channels My Channels sel...

Страница 61: ...sume alarming for one or more channels in a zone From Channels My Channels select one or more zones to restore loggers or channels and click Resume Alarming To resume an alarm 1 From System Loggers se...

Страница 62: ...Chapter 3 Alarms 52 2011 Vaisala Canada Inc...

Страница 63: ...email templates creating editing or deactivating user accounts and passwords granting user permissions for alarm editing capabilities granting user permissions to see certain channels choosing logger...

Страница 64: ...e your Digi Discovery software if required From System Loggers click Logger then select Discover Loggers Note This process may take several minutes depend ing on the number of Vaisala Veriteq loggers...

Страница 65: ...mber 4 To add a combination of Vaisala Veriteq loggers and 300 Series Transmitter loggers select Upload Definitions File then enter or browse to the correct file To add several Vaisala Veriteq Loggers...

Страница 66: ...ra tor if required 4 To add several 300 Series Transmitters or a combination of Vaisala Veriteq loggers and 300 Series Transmitter loggers select Upload Definitions File then enter or browse to the co...

Страница 67: ...the same channels enabled and be using the same units of measure for each matching channel Audit Trail Vaisala Veriteq loggers are not linked to a vLog Audit Trail 2 From System Loggers select the Ho...

Страница 68: ...s menu select Resume Alarming Removing Loggers Because viewLinc s communication alarms are set up to notice if any logger is not communicating with the system you need to use the Deactivate Logger fea...

Страница 69: ...nces Logger Description see Choosing Logger and Channel Description Lengths Aliases on page 69 To modify additional logger properties refer to your Vaisala product User Guide Note If your logger is li...

Страница 70: ...nding on the logger you use not all logger channels can have their descriptions modified To edit channel properties 1 From System Loggers select the Host and then the logger whose channel s properties...

Страница 71: ...ept the system default click in the Preferred Units field to select the option Use System Default 7 Click OK to save Configuring Email Settings Alarm notifications are sent via email therefore adminis...

Страница 72: ...t exist Contact your IT administrator to create a From address if needed For example viewlinc_system yourcompany com or controlroom47 yourcompany com 5 In the Outgoing Server area enter an outgoing SM...

Страница 73: ...ave Editing Alarm Email Templates You can edit the information that is sent about alarms in the various alarm notification emails for example the email notifying you about a Communication or Threshold...

Страница 74: ...ck Save Working with Users When you install viewLinc a default admin account user account with Full Control is created The username and password are both admin It is important to change the admin pass...

Страница 75: ...Level Privileges Full Control full privileges in viewLinc 3 4 and previous this was an Administrator account sees all channels cannot assign or limit channels Configure Alarms same as Configure Custo...

Страница 76: ...act schedule every 7 days enter 7 For 9 days enter 9 The maximum value is 99 days 5 In the Time Period rows enter the time period in 24 hour time in the following format xx xx yy yy where xx xx is the...

Страница 77: ...ser is working so they can be notified of alarms at their email address only when they are working From the Schedule drop down choose a Schedule for the user Always they are always notified of alarms...

Страница 78: ...ws authentication check box viewLinc will rely on Windows to verify the user s password at login time Use this option to let users log on to viewLinc with their regular Windows user name and password...

Страница 79: ...ou want to reactivate and click Reactivate User Choosing Logger and Channel Description Lengths Aliases Vaisala Veriteq loggers have descriptions stored inside them that have a maximum length of 16 ch...

Страница 80: ...ferences When viewLinc is installed temperature is set to display in degrees Celsius You can configure viewLinc to show temperatures in either Celsius or Fahrenheit To choose temperature measurement u...

Страница 81: ...users and administrators To set the session expiry 1 From viewLinc choose System Preferences 2 In the Name column select Users must confirm their identity then choose an expiry time in the Value colum...

Страница 82: ...t for then click Logger then Logger Alarm Settings and then select Logger Communication Alarm Settings 2 Select Use Custom Alarm Settings 3 On the Comments tab select a comment from the Preconfigured...

Страница 83: ...wLinc 3 6 Administrator Guide 73 preconfigured comment you selected in Communication Alarm settings will be inserted in the email message 7 Click Save To delete preconfigured comments 1 From System Co...

Страница 84: ...Chapter 4 System Settings 74 2011 Vaisala Canada Inc...

Страница 85: ...cessful transfer of data from a logger to a stored local directory the data logger itself tracks the changes in temperature relative humidity or voltage To ensure viewLinc continuously monitors and st...

Страница 86: ...a date range 3 Using the buttons to the right of the date and time selectors select or deselect buttons to see specific types of event details After selecting an event type button to filter your resu...

Страница 87: ...r your comment then click Save 4 To view a comment for a particular event highlight the row containing that event and look for the comment in the Event Details area Printing Event Logs To print the ev...

Страница 88: ...ysis at a later date To export event logs 1 In viewLinc click Events and choose the date range you are interested in exporting In the date time box enter a date and or time in 24 hour notation or clic...

Страница 89: ...to analyze changes in data over time based on the historical data collected by Vaisala loggers In this section you ll learn what historical data is and how to analyze historical data generate historic...

Страница 90: ...s This analysis is performed using the Reports tab Historical data from a Vaisala Veriteq logger can also be transferred to a local directory on a set schedule be it daily or weekly using viewLinc s T...

Страница 91: ...have Admin access you can select a Report Owner the user you want to have access to modify or generate this report to set up a list of users see Creating User Accounts on page 67 3 In the Scheduled Ge...

Страница 92: ...ion 6 On the Page Layout tab define your report display options a Page Header and or Page Footer options choose the pages you on which you want a header or footer dis played To define the header or fo...

Страница 93: ...t including Logger Samples data points retrieved from the data logger s internal memory Logger Sample Statistics this allows you to change Statistic Settings in the Statistic Settings tab Real time Sa...

Страница 94: ...spectrum f When the channel line colors are set to Auto viewLinc assigns the next free color from a built in palette of col ors see page 102 for the color spectrum sequence Repeat for each channel yo...

Страница 95: ...he Clone Report feature To create a new Alarm History or Channel History report 1 In the Reports toolbar select the button for the type of report you want to create New Alarm Report New Channel Histor...

Страница 96: ...Chapter 6 Reports 86 2011 Vaisala Canada Inc...

Страница 97: ...nc 3 6 Administrator Guide 87 Chapter 7 Transfers This section describes how to transfer historical data from Vaisala Veriteq loggers create edit deactivate and temporarily disable scheduled data tran...

Страница 98: ...hat you transfer your Vaisala Veriteq logger data on a regular basis for backup purposes and to ensure no data is overwritten refer to the vLog User guide for more information on logger data storage c...

Страница 99: ...r example you could set up a data transfer every 7 days beginning 2011 11 14 at 11 15 PM 8 In the Destination area choose the destination directory for the saved spl file do not use a mapped drive pat...

Страница 100: ...fined click Transfer Now The data should be transferred to the location specified 12 Click Save to save these settings for a scheduled transfer A row containing information on the scheduled transfer f...

Страница 101: ...irm the deactivation Click Yes To show all deactivated transfers click Show Deactivated Transfers the deactivated transfers appear in your list in grey text Temporarily Disabling Transfer Schedules Di...

Страница 102: ...Chapter 7 Transfers 92 2011 Vaisala Canada Inc...

Страница 103: ...ll automatically start The viewLinc Enterprise Server is a service which gathers data from loggers performs scheduled transfers watches for alarms executes any associated actions manages users and con...

Страница 104: ...eates a program group Veriteq Instruments in the Start menu C Documents and Settings All Users Start Menu Programs Veriteq Instruments During installation the viewLinc installer puts shortcuts to both...

Страница 105: ...vcom com_port 103 To set hmt330 type devices 300 Series Transmitters define the following sample_rate the internal sample rate of the logger timeout the timeout for communication events connection the...

Страница 106: ...uide for vNet or Digi devices for installation instructions For more about vNet see www vaisala com veriteq For more about Digis see www digi com Q How does viewLinc know which devices with attached l...

Страница 107: ...ons tab click Add then select Add Command Notification Enter a DOS command in the appropriate box There are different boxes to accept different commands for when an alarm is triggered notification is...

Страница 108: ...pause alarming 2 Unplug the vNet or Digi device from the network with loggers still attached Note You do NOT need to uninstall the Digi RealPort software from the viewLinc Server machine In fact doin...

Страница 109: ...k In the Network Configuration screen enter the new IP address subnet mask and gateway for the new subnet Click Apply Reboot the device 3 Move the device to its new location 4 Configure viewLinc to lo...

Страница 110: ...software suites Unblock this port A successful connection is indicated by sets of three 3 horizontal lines appearing on your screen Note that one set of lines will appear every 10 seconds Q I can t l...

Страница 111: ...or reinstall the device by following steps 2 B and C from the Quick Start Guide for viewLinc with vNet or Digi Devices 6 If the light on the cable is not working properly open a graphing application v...

Страница 112: ...Linc select colors for reports A When channel line colors are set to Auto viewLinc assigns the next free color from a built in palette of colors Colors are selected in the following order sequence a B...

Страница 113: ...viewLinc 3 6 Administrator Guide 103 w Eggplant 97 64 81 x Buff 240 220 130 For more help with any of these issues contact Vaisala Canada at 1 866 861 3388 or vaisalasupport veriteq com...

Страница 114: ...Appendix FAQs Troubleshooting 104 2011 Vaisala Canada Inc...

Страница 115: ...nts in 40 disabling 47 editing 47 email notifications 38 notification 65 pausing 50 pop up notification 37 troubleshooting 100 email notifications 35 email settings 61 logger 35 48 comments in 40 Conf...

Страница 116: ...s adding to alarms 40 adding to event logs 77 preconfigured 40 viewing 77 communication alarms adding comments to 40 adding email notifications 38 adding pop up notification 37 color codes 37 defined...

Страница 117: ...76 viewing comments 77 Excel reports 81 82 83 exporting event logs 78 external relay devices 97 F Fahrenheit showing temperatures in 70 files installed with viewLinc 94 Firefox versions supported 5 G...

Страница 118: ...aliases 59 editing properties 59 swapping 56 transfer schedules 88 transfers 90 troubleshooting 101 Validation alarms 35 login screen 13 logs event See event logs M macros using in email templates 64...

Страница 119: ...also loggers serial ports 4 installation of viewLinc with 11 13 services 93 session expiry 14 71 setting alarm templates color code 37 alarms communication 45 logger 48 threshold 42 browser settings...

Страница 120: ...ications 39 troubleshooting 93 103 subnets 99 turning off viewLinc 93 U unit preferences channels 61 units temperature 70 upgrading from earlier version 12 USB ports 3 installation of viewLinc with 10...

Страница 121: ...4 services 93 supported transmitters 93 turning off 93 upgrading from earlier version 12 vLog installation 11 vNet devices discovering 8 moving location of 98 RealPort driver installation 8 troublesho...

Страница 122: ...Index 112 2011 Vaisala Canada Inc...

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