Support
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Document Number 206465-0001
User Guide
Support
Registration
To register your uPrint 3D printer, visit
http://www.uprintdimension.com/productinformation/customerinfo
Customer Support
Visit
http://www.uPrintDimension.com/productinformation/customerinfo
for the following:
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How to order consumable parts for your uPrint printer.
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Technical support contact information for your uPrint printer.
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Technical support for your SST tank.
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Part finishing information.
When contacting technical support please provide the following:
By phone:
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System model.
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System serial number.
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System software build number.
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CatalystEX version number.
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Detailed description of the problem you are experiencing.
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Please try to be near the printer for troubleshooting, if possible.
By email:
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System model.
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System serial number.
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Your name.
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Your telephone number.
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Detailed description of the problem you are experiencing.
For advanced troubleshooting (provide by email):
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System CFG file.
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STL and/or CMB files.
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Detailed photographs showing the issue.