Troubleshooting and Maintenance
50
Document Number 206465-0001
User Guide
Troubleshooting and
Maintenance
Troubleshooting Checklist
Problem or error
message on display
panel
Solution
No power
Verify power cord is securely plugged in.
Verify that the circuit breaker (at rear of system) and the
power switch (on left side panel of system) are both in the
ON position.
Verify AC power is present at wall outlet.
System fails to reach
operating temperatures
Verify the system is not connected to an extension cord or
power strip.
Material not extruding
Material may be clogged in extrusion head see
“Clogged
extrusion tip” on page 54.
Purge material
accumulating on part.
Check condition of tip wipe assembly. Replace if worn. See
“Tip wipe assembly” on page 60
No text displayed on
Display Panel
Cycle power. see
“Cycling power” on page 59
.
Cannot communicate
with system through
network or crossover
cable
Make sure network cables are connected - at the printer, at
the PC, or where cables connect to network boxes.
Re-configure settings, see
“Networking the printer” on
page 23
.
If using a static network address, verify that the IP address
entered in CatalystEX has the same value as the address
entered for the printer.
Your system configuration may have changed. Contact
your Network Administrator.
Error code displayed on
display panel
Contact Technical Support. For more information, refer
to
“Fault determination codes” on page 52
Build Error
Partial or bad part file sent to system. Check STL file
validity in CAD software; reprocess STL in Catalyst and re-
download to system.
Can’t Find Home –
Check Modeling Base
Verify a modeling base is inserted.
Modeling base may be used or defective – replace.
