B–1
BAS-SVX080B-EN
Appendix B.
Troubleshooting
Communication Problems
P
Prro
ob
blle
em
m:: Symbio 800 is not communicating with Tracer SC, but can communicate with Tracer
TU using a direct USB connection.
P
Po
ossssiib
blle
e cca
au
usse
e:: The “Soft Set Device ID” check box was unchecked after the Symbio 800 was
installed onto the Tracer SC.
P
Po
ossssiib
blle
e sso
ollu
uttiio
on
n: Reinstall the Symbio 800 device onto the Tracer SC.
•
Verify that the Symbio 800 device ID is set to the rotary address, which is found in TracerTU/
controller/controller settings/protocol.
•
Log on to Tracer SC and navigate to the D
De
ev
viicce
ess page; select the Symbio 800 device from the
list, then select rre
ep
plla
acce
e from the actions button.
A
Alltte
errn
na
attiiv
ve
e cca
au
usse
e:: The baud rate changed in the controller settings.
S
So
ollu
uttiio
on
n: In Tracer TU, open the Controller Settings page. Set the baud rate to match the baud
rate on the Tracer SC TP link.
A
Alltte
errn
na
atte
e C
Ca
au
usse
e: The rotary switch is not set properly or another device on the same TP link is
set to the same rotary address.
S
So
ollu
uttiio
on
n:: Verify that the rotary address is correct. If not, change the address and cycle power. If
the device was previously installed in the Tracer SC, the device may need to be "replaced" from
the Tracer SC D
De
ev
viicce
ess page.
A
Alltte
errn
na
atte
e S
So
ollu
uttiio
on
n: If the device is set to the proper rotary address, then another device(s) could
be using the same rotary address on the TP link.
•
Power down the Symbio 800 and discover the link with Tracer SC to see if a duplicate device
is present.
•
Change address of duplicate device, then reapply power the Symbio 800. If previously
installed, the device may need to be replaced in the Tracer SC.
Output Points
P
Prro
ob
blle
em
m: Output points are not being controlled by the Symbio 800.
P
Po
ossssiib
blle
e cca
au
usse
e:: The output point was not configured properly in Tracer TU.
S
So
ollu
uttiio
on
n: Verify the hardware configuration in Tracer TU and change as needed.
P
Prro
ob
blle
em
m: The value of an analog point reads correctly in Tracer TU but does not read correctly in
the Tracer SC.
S
So
ollu
uttiio
on
n: Verify that the dimensionality was set properly on the point configuration page of TU.
Log on to Tracer SC and navigate to the D
De
ev
viicce
ess page; select the Symbio 800 device from the
list, then select rre
ep
plla
acce
e from the a
accttiio
on
nss button.
A
Alltte
errn
na
atte
e sso
ollu
uttiio
on
n:: Verify that the equipment template is pointing to the proper output point in
the Symbio 800.
P
Prro
ob
blle
em
m:: The output point is out of service.
S
So
ollu
uttiio
on
n:: Place point in service from either Tracer TU, Symbio 800, or Tracer SC.
Содержание TCONT 800 Series
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