Toshiba e-studio 2555c, Руководство по устранению неисправностей

Страница: 84 / 136

3 TROUBLESHOOTING FOR PRINTING
82 Network Connection Problems
Network Connection Problems
This section describes the troubleshooting for printing in the network connection environment.
See also the checklists by types of printing and operating systems on P.100 “Printing Problems
(Network Related)”
„
Cannot print with the equipment (network connection problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
See the checklist below to determine if the cause of the problem is related to a network.
If it is, see
P.100 “Printing Problems (Network Related)”. In that section, several OS- and printing method-
based check lists are provided to help you find the appropriate action to take.
„
Cannot print with SMB print
Problem Description
When an attempt is made to print a document using an SMB connection, the job cannot be printed and such
messages continuously appear as “No more connections can be made to this remote computer” or “Your file
could not be printed due to an error”.
Corrective Action
SMB print is supposed to be utilized in a small network. If you can use Windows XP, Windows Vista, Windows
7, Windows Server 2003, Windows Server 2008, Windows 8, or Windows Server 2012 as a print server,
printing via the Windows Print Server is recommended.
If you cannot use the Windows Print Server in your network, use LPR print instead.
No
.
Check... Yes No Corrective Action
1 Have you set the protocol settings so
they are compatible with your network
and client protocol settings?
Next
Step
Ø
Ö
Set up the proper protocol.
2 Have you set up the appropriate type(s)
of print services that should be
supported?
Next
Step
Ø
Ö
Check the settings required for your
printing environment.
3 If you are using Novell print services,
did you set up the Novell side of
network printing, such as creating print
servers and attaching the print queue?
Next
Step
Ø
Ö
Set up the NetWare server.
Refer to the
Software Installation
Guide .
4 If you set up Novell print services, can
you see the print job using PCONSOLE
or NWAdmin?
Next
Step
Ø
Ö
Refer to your Novell PCONSOLE or
NWAdmin user documentation for help
with using these utilities.
5 Have you checked the gateway and
subnet settings to make sure that the
equipment is part of the same network
gateway as the client from which you
are trying to print?
Next
Step
Ø
Ö
Set up the TCP/IP correctly.
6 Are other services and communications
performed over the network behaving in
the normal and expected manner?
End Ö
Refer to your network documentation or
use a network diagnostic utility to
identify the network problem.