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P a g e
Tigo Energy, Inc.
|
www.tigoenergy.com
|
From the battery:
•
Serial number
•
Model number
•
Error message from EI app/error code from LEDs
•
Description of the issue
•
Can the error be reproduced? If so, how?
•
Has the problem occurred previously?
From the inverter:
•
Serial number
•
Model number
•
Error message from EI app / error code from LEDs
•
Description of the issue
•
Grid voltage
•
DC input voltage
•
Can the error be reproduced? If so, how?
•
Has the problem occurred previously?
•
What is/was the ambient conditions when this error occurred?
In addition to the inverter, the following information from the PV modules may be necessary. If
the inverter is not communicating, or module-level monitoring was not installed, please provide
the following:
•
Manufacturer and model of the PV modules
•
Module wattage
•
Module Voc
•
Module Vmp
•
Module Imp
•
Number of modules in each string
The Tigo Customer Support Team can be contacted in multiple ways:
•
Chatting with a Customer Support tech through the EI App.
•
Submitting a ticket directly in the Tigo EI mobile App.
•
Submitting a ticket through the Help Center:
Submit a request
–
Tigo Help Center
(tigoenergy.com)
•
Call 1-408-402-0202 (phone), 1-408-402-0805 (WhatsApp)
o
Support hours:
Monday
–
Friday
7:00am
–
6:00pm PST (10:00am
–
9:00pm EST)
You can always
Ask the Community
. The Community is a web forum consisting of peers to
learn, share, and collaborate.
