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Tigo Energy, Inc.
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www.tigoenergy.com
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After Installation
Congratulations, the EI Solution has been installed!
Cleaning and Care
If the EI Battery is dirty, a clean, damp cloth can be used to wipe down the front surface. Never
use cleaning agents (e.g., solvents or abrasives).
Maintain proper clearances throughout the lifetime of the system to ensure proper air
circulation.
Maintenance
If external damage is ever seen or reported, the installer or O&M company must investigate and
contact Tigo.
Troubleshooting
Troubleshooting should only be performed by qualified personnel. the end user
should always contact the company who installed their Tigo EI system for
troubleshooting.
If an issue does arise, many times it can be resolved by understanding and addressing the error
code provided. The first level of communication is the LEDs on the front cover. Refer to Table
14, to decipher the LED Code.
If more information is required to understand the issue, open the EI mobile app to read the
error code and description. Use the chat function within the EI mobile app to get real-time help
on the issue you are experiencing.
Your Tigo Customer Support contact
Contacting technical support may be required to assist with your installation or maintenance. If
the system is commissioned, Tigo will have component-level data to help understand and
resolve the issue. If the PV modules are not monitored, or the inverter is not communicating,
additional information will be required.
Please be prepared to provide the following information if the inverter is not communicating to
the Cloud.
