Product Manual for IonPac CS16
Page 50 of 65
SECTION 6 – TROUBLESHOOTING GUIDE
The purpose of the Troubleshooting Guide is to help you solve operating problems that may arise while using IonPac CS16
columns. For more information on problems that originate with the Ion Chromatograph (IC) or suppressor, refer to the
Troubleshooting Guide in the appropriate operator’s manual. If you cannot solve the problem on your own, contact the
Dionex North America Technical Call Center at 1-800-DIONEX-0 (1-800-346-6390) or the nearest Dionex Office (see,
“Dionex Worldwide Offices”).
Table 8
CS16/CG16 Troubleshooting Summary
Observation Cause
Action
Reference
Section
High Back Pressure
Unknown component
Isolate blockage
6.1.1
Plugged column bed supports
Replace bed supports
6.1.2
Plugged system hardware
Unplug, Replace
Component manual
High Background
Conductivity and/or High
Noise
Improper Suppressor
Operation
CSRS, CCES or CAES Not Suppressing
Check current
6.5 A, Component manual
Check REGEN OUT flow
6.5 A, Component manual
Check for leaks
6.5 A, Component manual
CMMS not suppressing
Check regenerant
6.5 C, Component manual
Check AutoRegen cartridge
6.5 C, Component manual
Air bubble trapped in CSRS or CAES
Remove bubble by loosening
fittings
6.4
Contamination
Bad eluents
Remake eluents
6.2, 6.4
Contaminated column
Clean column
6.3.1, 7.4
Contaminated suppressor
Clean suppressor
6.3.1 A, 6.5, Component manual
Hardware Operation
Proportioning valve
Service valve
Component manual
Poor Peak Resolution
Poor Efficiency
Large system void volumes
Replumb system
6.6.3 B, Component manual
Sluggish injection valve
Service valve
6.6.3 A, Component manual
Contaminated or deformed bed support
Replace bed support
6.1.2
Column headspace
Replace column
6.6.1 A
Column overloading
Reduce sample size
5.18
Low sample pH
Reduce sample size, Dilute
Sample, Use OnGuard II A
5.17
Fronting Peaks
Low sample pH
Reduce sample size, Dilute
Sample, Use OnGuard II A
5.17
Column overload
Reduce sample size
5.18
Contaminated or deformed bed support
Replace bed support
6.1.2
Column headspace
Replace column
6.6.1 A
Tailing Peaks
Contaminated suppressor
Clean suppressor
6.3.1 A, 6.5, Component Manual
Column overloading
Reduce sample size
5.18
Short Retention
Flow rate too fast
Recalibrate pump
6.6.2 A
Times
First peaks elute too fast
Equilibrate to first eluent
6.6.3 A
Bad eluents
Remake eluents
6.6.2 B
Column contamination
Clean column
6.62 C
Spurious Peaks
Column contamination
Pretreat samples
6.3.1, 6.7 A, 6.7 B
Sluggish injection valve
Service valve
6.7 C, Component Manual
Poor Qualifications of
Divalents
Sample loop contamination
Flush, replace
6.3.2
Document No. 031747-05
© 2010 Dionex Corporation
December 2010
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