CHAPTER 2 |
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INSTALLATION AND CONFIGURATION
The files you wish to upload must be available on the PC that hosts the Web browser you are using to access the VX. Your tones
can be any length, but should normally be kept short to conserve memory (and to avoid annoying listeners…). You do have
the option to revert back to the default tones if you later decide to go with the default sounds.
Call Progress Tones:
Dial tone.
This is only heard when a line button is pressed before a call is dialed.
Ringback tone.
Heard when dialing is completed and the called phone is ringing.
Busy Tone.
Heard when the called phone is busy.
Reorder tone.
(fast busy) Signals that there are no call paths available in the PSTN, usually caused by congestion in links
between central offices. In the USA, this is is the ‘fast busy’ - a dual-frequency tone of 480Hz and 620 Hz at a cadence of 0.25s
on/0.25s off.
Error Tone.
Usually caused by an incorrectly entered number, but can be from other problems in call setup.
Call Disposition Tones:
Call answered (Sound effect).
Played whenever a call is put on air (whether directly, from handset or from hold).
Caller hang up (Sound effect).
A brief “bump” sound that is heard when an on-air caller disconnects. We recommend that you
leave this enabled because call disconnect is completely silent when using SIP and the host might not realize that they’ve been
disconnected. While the sound isn’t loud or obnoxious, hosts pick up on it while listeners don’t seem to notice it.
Line switch (Sound effect).
The sound that is heard on the air when there is a call on-air, and a new call is taken to air by
pressing a line-select button. This is the one Scott Shannon wanted. You can always insert your own or uncheck the
Enable
checkbox to disable it.
Caller Alert tone.
Sent to caller when call is answered, or when caller is taken to air from hold, to inform the caller that they are
now on-air. The Caller Alert sound is sent to the caller only and is not played on the air.
The Caller Alert tone’s purpose is to let a waiting caller know that it is his turn to talk. Since he has
usually been listening on hold, he will have heard the host say “hello, you’re on the air” a few times
before it really is his turn. Since this sound is played only to callers being switched to air, it clears the
confusion. By default, it’s a tone that VX users instantly recognize. If you liked the older noise bursts
that were actually necessary in the older Telos systems and would really like your VX sound like a
2101 or original Telos 10, contact Telos Support and we can send you the files to do this.
On Air DTMF Configuration
Choose the DTMF menu to set these tones. Dialing key presses send call setup messages digitally to VoIP lines or gateways.
Though they are not sent to the Telco line, standard DTMF (Dual Tone Multifrequency) tones are played on-air - but they are
scrambled so that listeners are not able to easily detect the number being dialed. The correct DTMF tones are played to the VSet
handset and loudspeaker. If you wish to upload your own tones, they must be in the *.au file format, 48Khz linear PCM.
Ringtone Configuration
Ringtones play through the Vset speaker when a line is ringing. (if not muted via GPIO or VSet settings) The recordings
uploaded to this page must be in the *.au format, 8Khz linear PCM. Ringtones can be assigned to specific VSet line positions in
the Show profile. Ringtones with higher numbers take precedence. For example, if one line has ringtone #1 assigned to it,
and another line has ringtone #5, and both lines are ringing, the Vset will play ringtone #5. The Ringtones are assigned in
the Show Profile.
