Troubleshooting
256
Synapse SB67030/031 Deskset and Accessories User’s Guide
Incomplete Voicemail
messages.
Recording interrupted by
time-out or full memory.
If a caller leaves a very long message, part of it may be
lost when the Deskset disconnects the call after two
minutes.
If the caller pauses for longer than six seconds, the
Deskset stops recording and disconnects the call.
If the Deskset’s memory becomes full during a message,
the Deskset stops recording and disconnects the call.
If the caller's voice is very soft, the Deskset may stop
recording and disconnect the call.
Unable to find a message in
a Group Mailbox.
Group Mailboxes are
accessed by multiple users.
None. Group Mailboxes are accessed by multiple users.
Messages can be marked as old or deleted by other users.
The number of new
messages in a Group Mailbox
changed spontaneously.
Group Mailboxes are
accessed by multiple users.
None. Group Mailboxes are accessed by multiple users.
Messages can be marked as old or deleted by other users.
The system does not respond
to remote Voicemail
commands.
The system cannot detect
Dual-Tone Multi-Frequency
(DTMF) tones, which are the
signals sent when the caller
presses dial-pad keys.
Confirm you have entered star, star (
**
) before entering
your remote access code (user password). If you have no
password, press star, star (
**
), then pound (
#
).
Confirm you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
The answering system might not detect the star, star (
**
)
while your announcement is playing. Try waiting until the
announcement is over before entering the code.
There may be interference on the phone line you are
using. Press the dial-pad keys firmly.
Symptom
Probable Cause
Corrective Action
Voicemail
