Accessing Items in Lists
105
Synapse SB67030/031 Deskset and Accessories User’s Guide
Accessing the Call Queue
The system administrator can forward Incoming Calls to the Call Queue. The
Queued Calls
list contains unanswered calls. If the
system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension
becomes idle. You can also view and answer queued calls by accessing the
Queued Calls
list.
This feature applies to Call Appearance mode only.
To access an entry from the Queued Calls list:
Figure 111. Idle Screen with Call
Queue Indicated
Your system administrator may have set up your Deskset screen to show the
Call
Queue
key in the bottom right corner. The
Call Queue
key can also show on non-
Agent Desksets. The Call Queue key LED flashes orange slowly when there are calls
waiting in the Call Queue, as shown in Figure 111.
1. Press
Call Queue
to view the
Queued Calls
list, as shown in Figure 112.
The oldest queued call is at the top of the list.
2. Use the and Navigation keys to
highlight a call, and press
or
SELECT
to answer it.
3. Press
CANCEL
to exit the
Queued Calls
list.
Retrieve
Call
Queue
Use or to scroll, then press
Retriev e to anser the call.
Charlie Johnson
Mary Williams
Linda Miller
ABC Accountants
Unknow n Caller
Milford Taxi
Queued Calls
1/10
Graham Bell
212-555-0154
706-555-0162
317-555-0129
305-555-0134
443-555-0625
732-555-7318
232-555-0176
3:01
2:58
2:47
2:32
1:44
1:24
0:35
Figure 112. Queued Calls List
