Troubleshooting
252
Synapse SB67030/031 Deskset and Accessories User’s Guide
Outgoing Calls
Symptom
Probable Cause
Corrective Action
Outgoing Calls
No dial tone.
Handset cord is plugged into
the wrong jack.
Ensure the handset cord is plugged into the handset jack
on the side of the Deskset. Do not connect the handset
cord to the corded headset jack on the back of the
Deskset.
When you dial an outside
number, you reach an
extension instead.
The extension prefix matches
the first digit of the outside
phone number you tried to
dial, and you don't have to
dial a digit before dialing
outside phone numbers.
Consult your system administrator.
You cannot make calls to an
outside number.
An outside phone number
cannot be accessed through
the Gateway.
Ensure that you enter a
9
or whatever digit, if any, that
must be dialed first for an outside call. For example,
9-1-555-0123
.
If you see
All Phone Lines Busy
on the Deskset screen,
try again later because all outside lines may be in use.
Ensure that a Gateway is connected to the network and
that it resides on the same subnet as the Deskset.
Call Appearance mode
only—
Your extension has a
trunk reservation for
outgoing calls, and all lines
and channels are being used
for active or incoming calls,
or are reserved for other
extensions.
Wait for a channel or line to become available.
The system administrator can either remove the
reservations from some trunks or contact the service
provider to add more analog telephone lines or T1
channels.
