Appendix B – Sutron Customer Service Policy
CUSTOMER SERVICE POLICY
Dear Customer:
Thank you for making the important decision to purchase Sutron equipment. All Sutron
equipment is manufactured and tested to the highest quality standards as set by Sutron’s
Quality Assurance Department. Our Customer Service Representatives have years of
experience with equipment, systems, and services. They are electronic technicians with
field and applications experience, not just with a technical background.
Customer Phone Support
Customer Service Representatives routinely handle a wide variety of questions every day.
If questions arise, please feel free to contact me or one of the Customer Service
Representatives. We are available from 8:00 am to 5:00 pm Monday through Friday and
will be happy to take your call.
We can answer most sensor and interface questions on the first call. If we cannot quickly
answer a question on an interface, we will work with you until we find a solution.
Sometimes a problem is application related. Although we pride ourselves on handling
95% of application related questions over the phone, we maintain constant contact with
our Integrated Systems Division and Engineering Division for additional assistance.
Introductory Training
Training is an important part of the Sutron Customer Service philosophy. The Sutron
training policy is simple---If you buy Sutron equipment, you get Sutron training! Without
the proper training, you cannot take advantage of the benefits and advantages that Sutron
equipment provides. We often supply on-site introductory training at your facility for no
charge. You provide the classroom, students, equipment, and coffee---we'll provide the
instructor.
On-Site Visits
Of course not all problems can be fixed over the phone. Sometimes a customer needs an
on-site technician to identify site related problems or troubleshoot a network. Sutron can
provide these services at a reasonable cost. Call for details. If you would like to learn
more about Sutron products email
Thanks again for your order,
Paul Delisi
Customer Service Manager
Sutron Corporation
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