Storz 11302 BDX, Инструкция по эксплуатации

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Shipping
Although KARL STORZ products are carefully packed to minimize in-transit damage, all shipments should be
carefully examined upon receipt and if a product is damaged, Customer must document the nature and extent of the
damage and immediately contact KSEA. If concealed loss or damage is discovered, Customer must retain all
packing materials and immediately notify KSEA, requesting an inspection. If shipments are received short, Customer
must contact KSEA’s Customer Support Department at once. KSEA reserves the right to make partial shipments on
any Order. Invoices for partial shipments are payable upon receipt. KSEA is not liable for any damages caused by or
attributable to delays and/or non-delivery due to any cause whatsoever.
Return Policy
A return merchandise authorization (RMA) must be obtained from KSEA’s Customer Support Department prior to
returning any products. When phoning or writing KSEA, for an RMA, the Customer Support Representative must be
provided with: (1) Customer name and number, as it appears on the invoice; (2) the telephone number and the
person to contact; (3) the applicable P.O. number; (4) the KARL STORZ catalog number and, if applicable, the serial
number for each product; and, (5) the reason for the return. KSEA reserves the right to refuse or return any products
sent back to KSEA without prior authorization of its Customer Support Department. Returns must be carefully packed
and shipped pre-paid to KSEA, attn: RMA number. KSEA’s Customer Support Department will provide the return
address and the RMA number. When returning products, Customer should include a copy of the original invoice or
packing slip to ensure prompt issuing of credit. Full credit will only be issued for products that are returned within 30
days of invoice date and so long as such items are unused, in resalable condition and in their original product
container. All products returned after 30 days from the date of invoice are subject to a 15% restocking fee. Shipping
charges will be reimbursed, restocking fees will not be charged and full credit will be given if the return was due to
an error on the part of KSEA. The following products may not be returned for credit or exchanged: (1) products held
longer than 90 days from invoice date; (2) sterile packaged products where the package is opened and/or damaged;
(3) discontinued products; (4) instruments that are etched or engraved by Customer; (5) products damaged by the
Customer; (6) products purchased “as is” or as demo products; and,(7) used products. In order to prevent the
transmission of disease to the medical facilities’ and/or KSEA’s personnel, all products must be cleaned and then
sterilized and/or disinfected before sending such products back to KSEA, who reserves the right to return unclean
and contaminated products to the Customer. Additionally, if any product becomes damaged and is not immediately
returned, KSEA assumes no responsibility or liability for Customer’s continued use of that damaged product. KSEA
does not guarantee the performance, and may decline to repair or accept for repair/exchange, any product that has
been repaired, modified and/or altered by any person or entity other than KSEA or an authorized repair facility of
KSEA.
Shipping
Return Policy
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