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Page 182
GX6500E/GX6000E
20.2 FACTORY SERVICE
In the unlikely event that the radio fails to perform or needs servicing, please
contact the following:
Standard Horizon
Attention Marine Repair Department
6125 Phyllis Drive, Cypress, California 90630, U.S.A.
Telephone (800) 366-4566
For repairs in Canada
Westcom Marine
488 East 62nd Avenue Vancouver BC V5X2G1
Telephone (604) 327-6280
An “RA” (Return Authorization) number is not necessary to send a product in
for service. Include a brief note describing the problem along with your name,
return address, phone number, and proof of purchase.
20.3 TROUBLESHOOTING CHART
SYMPTOM
PROBABLE CAUSE
REMEDY
Transceiver fails to
power up.
No DC voltage to the
transceiver, or blown fuse.
a. Check the 12VDC battery connections
and the fuse.
b. The key needs to be pressed and held
to turn the radio on.
T r a n s c e i v e r
blows fuse when
c o n n e c t e d t o
power supply.
Reversed power wires.
C h e c k t h e p o w e r c a b l e f o r D C
voltage, or replace the fuse (7A).
Make sure the red wire is connected to the
positive (+) battery post, and the black wire
is connected to the negative (–) battery post.
If the fuse still blows, contact your Dealer.
Popping or whin-
ing noise from
the speaker while
engine runs.
Engine noise.
Re-route the DC power cables away from
the engine. Add noise suppressor on power
cable. Change to resistive spark plug wires
and/or add an alternator whine filter.
Sound is not emit-
ted from the inter-
nal or external
speaker.
Accessory cable.
Check the connections of the acces-
sory cable. External speaker cable (WHITE/
SHIELD) shorted together.
Sound is not emit-
ted from the PA
speaker.
Accessory cable.
Check the connections of the accessory
cable. PA speaker cable (RED/SHIELD)
shorted together.
Receiving station
reports low trans-
mit power, even
with transceiver
set to HI power.
Antenna.
Have the antenna checked or test the trans-
ceiver with another antenna. If the problem
persists, contact your Dealer for servicing.
“HI BATTERY” or
“LO BATTERY”
message appears
when the power is
turned on.
The power supply voltage
is too high or too low.
Confirm that the connected power supply
voltage is between 11 volts and 16.5 volts
DC.