Installation Guide
Page 51 of 53
The storage system
stopped charging or
discharging.
Software or hardware
related issue.
Restart the storage system by
following the shutdown and
start-up procedure in section
5.
If the issue persists, contact
the sonnen service
The status LED pulses
orange.
The internet
connection to the
storage system has
been interrupted.
Check whether the home
network router is able to
establish an internet
connection.
If so:
Ensure that the network line
for the storage system is
connected to the home
network router.
The status LED
illuminates red.
The storage system
has detected a
problem that is
preventing normal
operation or may
cause damage to the
storage system.
Contact your installer or
sonnen service team to
resolve the issue.
The status LED pulses
continuously green or
pulses green and turns
off after about 5
minutes.
The storage system is
not connected to the
public electricity grid.
Check that the circuit breaker
in the supply line of the
storage system is switched on.
If so:
The public electricity grid does not
provide any electrical energy (grid
outage).
The storage system will
reconnect and resume normal
operation once the grid
becomes available.
The storage system is
not connected to the
public electricity grid
and is in backup
operation.
No troubleshooting necessary.
