Installation Guide
Page 50 of 53
8
Maintenance
For fault-free, safe, reliable, and long-lasting operation of the storage system, it is
essential to carry out regular function checks and cleaning.
The battery modules installed in the storage system do not require maintenance.
Interval
Actions
Every 2 weeks
Check for any functional errors of the system in the
portal.
Every 6 months
Carefully observe the system for any visible damage
Carefully listen to any abnormal noise during operation
of the system
Ensure the ground and the enclosure are clean and tidy
Ensure the air vents at the back have a clear path for the
air flow
Clean the filter mat located in the base using warm water
Check for any loose or damaged connections, wires, and
conduit
Carefully clean the outside of the storage system with a
clean, moist cloth. For tougher dirt, use a small amount
of household dishwashing detergent on a moist cloth.
9
Troubleshooting
Disturbance
Possible reason
Correction
No connection to the
web interface of the
storage system
(https://find
my.sonnen-
batterie.com) or to the
internet portal
(my.sonnen.de).
No connection
between the storage
system and the server.
Ensure the ethernet line
between the storage system
and the router of the home
network is correctly
connected.
Ensure that the router of the
home network allows
connections on the following
ports:
-
TCP ports: 443 (https);
18883 (MQTT- TLS)
-
UDP ports: 123 (NTP); 1196
(VPN)
