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Chapter 6:

Troubleshooting your
SMART Podium interactive pen
display

Checking the power on your interactive pen display

Power button indicator issues

Checking the status on your interactive pen display

Status indicator issues

Tethered pen issues

VGA display issues

Control and writing issues

Mac-specific issues

Removing ink preference files on Mac computers

This chapter provides you with the information necessary to solve simple issues that could occur with

your interactive pen display.

Chapter 6

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Содержание Podium 500 Series

Страница 1: ...SMART Podium 500 Series Interactive pen display User s guide...

Страница 2: ...MART Ink SMART Notebook SMART Meeting Pro SMART GoWire SMART Board smarttech the SMART logo and all SMART taglines are trade marks or registered trade marks of SMART Technologies ULC in the US and or...

Страница 3: ...15 minutes Consult a physician if the liquid makes contact with your eyes or mouth l Do not open or disassemble the interactive pen display You risk electrical shock from the high voltage inside the c...

Страница 4: ...e interactive pen display in a facility control system or any other environment that requires extremely high reliability the interactive pen display can interfere with or cause other electronic device...

Страница 5: ...ON E N V I R ON ME N T l Avoid setting up and using the interactive pen display in an area with excessive levels of dust humidity and smoke or where it is exposed to direct sunlight severe temperatur...

Страница 6: ...ible disconnect the interactive pen display before any thunderstorms However do not touch the unit or the unit s power plug during a thunderstorm because there is a risk of electrical shock l Disconne...

Страница 7: ...stalling SMART software 21 Installing SMART Notebook software 21 Installing SMART Meeting Pro software 22 Chapter 4 Using your SMART Podium interactive pen display 25 Turning your interactive pen disp...

Страница 8: ...issues 48 Control and writing issues 51 Mac specific issues 52 Appendix A Adjusting video settings with the on screen display OSD menu 55 Changing settings in the OSD menu 55 OSD menu settings 57 App...

Страница 9: ...Interactive surface 4 Power 4 Power saving 4 DViT technology 4 Durable surface 4 Cables 4 Security 4 USB disable 5 HDCP 5 Optional accessories 5 Your SMART Podium interactive pen display 5 Illuminated...

Страница 10: ...provide a reliable interactive experience with the content from your computer You can also interact with content from additional devices such as a document camera that you can connect using the USB po...

Страница 11: ...Ink since the tethered pen is your interactive point of contact on the screen The tethered pen is battery free so you never incur additional costs for replacement batteries Securely rest the tethered...

Страница 12: ...aving guidelines DViT technology Four digital cameras one in each corner of the interactive pen display track the position of the tethered pen as it moves across the interactive surface Durable surfac...

Страница 13: ...ports Once the USB ports are disabled you cannot enable them again HDCP Your SMART Podium 500 series interactive pen display is HDCP 1 3 compliant Optional accessories For more information on optiona...

Страница 14: ...the status on your interactive pen display on page 46 for more information E Power button Indicates whether power is reaching the interactive pen display See Checking the power on your interactive pe...

Страница 15: ...en display See Using the illuminated buttons on page 30 for more information Button Description A Capture B Launch software C Keyboard D Eraser E Black colour ink F Red colour ink G Green colour ink H...

Страница 16: ...eractive pen display Item Description A OSD control buttons Use to select and configure options in the on screen display menu settings See Changing settings in the OSD menu on page 55 for more informa...

Страница 17: ...u re using a DVI connection C Video in Connects the DVI I cable from your interactive pen display to your computer or laptop D Video out Connects the DVI I cable from your interactive pen display to a...

Страница 18: ......

Страница 19: ...le of your interactive pen display 14 Removing and installing the Smooth Tilt Stand 15 Orientating your interactive pen display 16 Integrating other devices 18 This chapter provides additional conside...

Страница 20: ...VI or VGA signals a DVI signal generally results in better performance If your display has a digital in and digital out there will be no conversion in the display N N OTE l Your interactive pen displa...

Страница 21: ...our computer may damage the interactive screen of your interactive pen display N N OTE S l When a still image is displayed for a long period of time an afterimage can remain for a short time To preven...

Страница 22: ...on your interactive pen display and your keyboard for easy access without unnecessary reaching You should be able to comfortably view the interactive pen display and any other displays with a minimum...

Страница 23: ...active pen display facedown on a flat surface 2 Remove the four screws that attach the stand to the VESA mount on the back of the interactive pen display and then remove the stand g To install the Smo...

Страница 24: ...interactive pen display g To orientate the interactive pen display 1 Press Orientate on the right side of the illuminated button panel at the top of your interactive pen display N N OTE If the intera...

Страница 25: ...e track I I MP OR TA N T Do not rest your wrist or the palm of your hand on the screen because your touch will interfere with the orientation process 3 Lift the tethered pen from the screen when you c...

Страница 26: ...surface of your interactive pen display N N OTE The computer registers the point on the screen where you remove your pen from the display surface The target moves to the next orientation point 6 Repea...

Страница 27: ...uded to the Video out receptacle located on the interactive pen display and the VGA Video Input connector on your other device N N OTE S l For details about you other device s connectors read the inst...

Страница 28: ......

Страница 29: ...T Meeting Pro software N N OTE For laptops that will only occasionally be used for your interactive pen display you can use a SMART GoWire auto launch cable instead of installing SMART software see Us...

Страница 30: ...centre of the back of the interactive pen display o on the bottom right of the back of the interactive pen display 3 Click the SMART software icon in the notification area Windows operating systems o...

Страница 31: ...o software and SMART Product Drivers 1 Double click the executable file 2 Follow the on screen instructions and enter your product activation key when prompted N N OTE Register your interactive pen di...

Страница 32: ......

Страница 33: ...ted buttons 30 Working with Ink Aware applications 31 Viewing a list of Ink Aware applications 32 Disabling Ink Aware 32 Working with non Aware applications 33 Capturing and saving your notes 33 Clear...

Страница 34: ...to select control move and manipulate items and objects on your screen You can also write notes and draw on your screen in digital ink The tethered pen for the interactive pen display is battery free...

Страница 35: ...MART Meeting Pro software see your SMART software s online Help Tethered pen components Component Description Pen nib Press a Pen Colour button and then touch the pen nib to the screen surface to writ...

Страница 36: ...rs as a frame around your screen 3 Write or draw on the transparent layer to make notes and draw over your desktop and other non Aware programs N N OTE See Working with non Aware applications on page...

Страница 37: ...size 6 Press OK to save your settings 7 Press OK to close the control panel Manipulating objects with the tethered pen Objects include icons buttons links and other components of applications that app...

Страница 38: ...nt to move 2 Keeping the tethered pen on the screen slowly drag the object 3 When you reach the desired position release the object Entering text on the interactive pen display You can enter text to t...

Страница 39: ...rform a right click or control click on the screen Help Press this button to launch the online Help for SMART Notebook software or SMART Meeting Pro software Orientate Press this button to start the o...

Страница 40: ...2 Press Configure SMART Tools 3 Press Ink Aware Program Settings The Aware window appears displaying the list of Ink Aware applications T TI P If a tick appears in the Aware Enabled column that applic...

Страница 41: ...ansparent layer also referred to as the Ink Layer that appears over the current application The transparent layer also appears when you try to write or draw over your desktop Once you have finished wr...

Страница 42: ...ess Clear in the upper right hand corner of the transparent layer Restoring cleared notes If you mistakenly clear you notes you can restore them You can also restore them once you have closed the tran...

Страница 43: ...lear your notes you can restore them see Restoring cleared notes on the previous page Customising the transparent layer You can customise the transparent layer also referred to as the Ink Layer g To c...

Страница 44: ...our interactive pen display requires SMART software You install this software on your room computer so that it s always ready for use see Installing SMART software on page 21 for more information If y...

Страница 45: ...launch cable is connected g To disconnect a SMART GoWire auto launch cable 1 Save your SMART Meeting Pro software file to your computer or laptop if required You can save the file as a ppt pdf or not...

Страница 46: ......

Страница 47: ...Use only a damp cloth to clean the screen Do not apply glass cleaner organic solvents such as alcohol or even a mild detergent to the screen If you use these cleaners you may damage the screen s fini...

Страница 48: ...uild up has occurred C C A U TI ON l Do not use compressed air to clean the camera windows or borders l Use only water to dampen the cloth Do not use chemicals or cleaning agents g To clean the camera...

Страница 49: ...y cloth monthly l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes annually Preventing condensation Your interactive pen display screen contains layers of glass...

Страница 50: ......

Страница 51: ...your interactive pen display 46 Status indicator issues 47 Tethered pen issues 47 Image issues 48 VGA display issues 50 Control and writing issues 51 Mac specific issues 52 Removing ink preference fi...

Страница 52: ...urned on and operating normally flashing green warming up solid amber idle off not receiving power Power button indicator issues If you encounter issues with the Power button indicator refer to the fo...

Страница 53: ...roken and doesn t have bent or broken pins in either connector and N N OTE If you re using a video cable adapter check those connections as well o the video card in your computer is installed correctl...

Страница 54: ...interactive pen display is solid green communicating with SMART Product Drivers and operating normally flashing green not communicating with SMART Product Drivers solid red not communicating with you...

Страница 55: ...e sure that the USB cable is properly connected to an active port on the computer and to the interactive pen display l Make sure the computer s USB interface isn t disabled The Status indicator is off...

Страница 56: ...use and Gesture Settings b Adjust the Double click Zone setting and then select Okay Image issues If you encounter issues with the image on your interactive pen display refer to the following tables F...

Страница 57: ...correctly and is operating properly The display show the OUT OF SCAN RANGE message l Make sure that the input video signal frequency setting is 60 Hz which is compatible with the interactive pen displ...

Страница 58: ...st the phase and pitch VGA only l Make sure that the display adapter or video card matches the specifications for the interactive pen display l Adjust the refresh rate in the Display Properties contro...

Страница 59: ...ally optimise the display screen image VGA only If necessary use the Other OSD option to adjust the phase and pitch and the vertical and horizontal positions VGA only N N OTE See Adjusting video setti...

Страница 60: ...button indicator is on and the USB cable is securely connected to an active USB port on your computer or to a USB hub For details see Image issues on page 48 l Connect the interactive pen display to a...

Страница 61: ...isable handwriting recognition 3 Select Finder Home Library Preferences and then remove the following files o com apple ink framework plist o com apple ink inkpad plist o com apple ink inkpad sketch N...

Страница 62: ......

Страница 63: ...phase settings You can also use the on screen display OSD menu to adjust your screen settings See Changing settings in the OSD menu below for more information N N OTE S l For optimal display quality...

Страница 64: ...and to browse to the setting that you want to change 5 Press Enter to select the setting and then press Enter again to change the setting OR Press Enter to select the setting and then press to increas...

Страница 65: ...ithin the display area Vertical Controls the vertical position of the image within the display area Clock Adjusts the width of the image Phase Adjusts the visual noise on the image System settings Men...

Страница 66: ......

Страница 67: ...duct when it has reached the end of its life If you require further information please contact your reseller orSMART Technologies for information on which recycling agency to contact Restriction of Ce...

Страница 68: ...e requirements of the covered electronic devices regulations China s Electronic Information Products regulations China regulates products that are classified as EIP Electronic Information Products SMA...

Страница 69: ......

Страница 70: ...SMART Technologies smarttech com support smarttech com contactsupport...

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