22
Troubleshooting for PDF Creation
I do not see any controls in my PDF viewer.
Check
Document Settings
. You may have specified Hide Menu Bar, Hide Toolbar or
Hide Window Controls.
I cannot edit the PDF file.
If the source file was created by an imaging application, the PDF may not be
editable. Also check
password protection
, use the permissions password to unlock
the file. If a recipient complains the file is not editable, decide whether or not to
supply the permissions password.
I see unwanted text or pictures in the background or foreground.
Check that a
watermark
is not enabled by mistake.
I see jumbled text or pictures on the page, with items on top of each other.
Check that
overlay
was not used during PDF creation. If it was used intentionally,
check that the chosen files have content suitable for the overlay.
My PDF viewer will not open the PDF.
Check that the PDF version is suitable for your PDF viewer. For instance:
Versions up to 1.3 can be opened by version 4 of Adobe Acrobat.
Versions up to 1.4 can be opened by version 5 of Adobe Acrobat
Versions up to 1.5 can be opened by version 6 of Adobe Acrobat.
Pictures have disappeared from the PDF.
Check the
compression
setting. The automatic setting must be 5 or above for
pictures to appear.
Pictures do not print well.
Check
compression
settings. Increase the resolution settings or raise the automatic
setting so that it is above 50. Screen display can tolerate lower resolutions and
higher compression, but for good-quality printing you should reduce the
compression.
I see lines, sometimes long and diagonal when I edit the PDF text.
You may see this if you have text
watermarks
on the page. The line is the editing
cursor for the watermark text.
PDF creation fails.
You must have a print-enabled application on your system that can handle the
source file and that is associated with it.
