Troubleshooting | 127
Poor Print Quality
If print quality is poor, check the printer, Sawgrass Print Manager and design software
settings for problems. If no problems are apparent, check the “Recommended Use by
Date” for the ink cartridges or issues with the sublimation paper. For details about handling
paper, see section "Loading Sublimation Transfer Paper" for more information. For details
about handling the ink cartridges, see section "Handling Ink Cartridges" for more
information.
If problems persist visit
for more troubleshooting
information.
Prints are Unsatisfactory
This section explains how to troubleshoot the printer when printing is uneven or when prints
are streaked, smudged, smeared, or blotchy.
Have you printed the nozzle check test pattern?
Print the nozzle check test pattern to check whether the print head nozzles are all ejecting
ink properly, and, if necessary, carry out head cleaning and/or head-flushing.
If necessary, clean the print heads up to five (5) times prior to printing. See section
"Head-cleaning" for more information.
If (5) head cleans do not clear missing nozzles, perform one (1) head flush. See
section "Head-flushing" for more information.
Has the printer not been used for a long time?
The ink may be dry causing the print head nozzles to become clogged. Print the nozzle
check test pattern and clean the print heads as necessary.
See section "When not Using for a Long Period of Time" for more information.
Have the print heads been aligned?
Blurred or double lines indicate the print heads may be incorrectly positioned.
See section "Using the [List Test Print] Menu" for more information.
Is there a problem with the printer's location?
Make sure that the printer is level. Place the printer in a location where it will not be subject
to shaking or excessive force.
See section "Checking the Installation Area" for more information.
Have you performed registration adjustment?
Perform registration adjustment if the print start point indicates misalignment.
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