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7

6

!

Your

SUPERVISOR

key will flash and the keyset display will indicate the

type of alarm condition (time or number of calls) and an audible alarm will
sound.

NOTES:

1. Pressing the

SUPERVISOR

key has no effect on the visual alarm but it

will cancel the audio alarm (stop it from ringing until the next activation—
it is not disabled permanently).

2. Your keyset will indicate a visual alarm condition for as long as the alarm

condition exists.

SUPERVISOR KEY

Throughout this guide, the displays used are for example only. The numbers
and names on your display may differ slightly.

Press the

SUPERVISOR

key. You will be presented with three options:

523: SALES
CALL ADMIN AGENT

The

CALL

and

AGENT

options allow the supervisor to view statistics for

each of these areas while

ADMIN

is used to clear the saved data and run

reports. Let’s explore each of these options by pressing the key directly
below the word on the display.

Call

When you press

CALL

, you will be presented with the following display. It

shows you how many calls are

currently

in queue.

000 calls in
queue now

Press the

UP

key. You will be presented with the following display. It shows

you the average amount of time it takes a caller to be answered after the call
begins ringing at a station.

average ring
time is 00:00

Press the

UP

key. You will be presented with the following display. It shows

you the number of C.O. calls that rang in when all members of the group
were busy. It is possible for this total to represent more than one day’s calls
if the

AUTO CLEAR

option is not turned on.

000 times all
busy today

Press the

UP

key. You will be presented with the following display. It shows

you the average time a caller waits in queue before being answered by an
agent.

average time in
queue is 00:00

Press the

UP

key. You will be presented with the following display. It shows

you the total number of calls received. It is possible for this total to represent
more than one day’s calls if the

AUTO CLEAR

option is not turned on.

0000 calls
received today

Press the

UP

key. You will be presented with the following display. It shows

you the longest time a caller waited in queue before answered by an agent.

longest queue
time is 00:00

Agent

Throughout the

AGENT

menu, you can press the

SCROLL

key at any time

to view an individual station’s data. You can also use the

UP

and

DOWN

keys to move between stations

.

When you press

AGENT

, you will be presented with the following display.

The “available” number shows how many agents are programmed in this
particular UCD group. The “logged in” number shows how many agents are
currently available to take calls (not in Do Not Disturb (DND), logged out or
busy).

06 available
05 logged in

HOME PAGE

Table of Contents

Guide-Contents

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Содержание iDCS 100

Страница 1: ...S 1 14 1 10 CHECKING STATION STATUS 1 15 1 11 CHANGING YOUR TIME AND DATE DISPLAY 1 16 1 12 SETTING STATION ON OFF OPTIONS 1 17 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VO...

Страница 2: ...ed by experienced display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The diagram below illus...

Страница 3: ...MANUAL PART 1 JUNE 2002 1 2 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming When required these keys will be referred to by the names describ...

Страница 4: ...isplay keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The diagram below illustrates the keys on...

Страница 5: ...key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201 STN...

Страница 6: ...fault passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing passc...

Страница 7: ...with networking enabled 8 CALL FORWARD UNCONDITIONAL Across Network 9 CALL FORWARD BUSY Across Network CALL FORWARD NO ANSWER Across Network 0 FORWARD CANCEL This option will cancel any call forwardin...

Страница 8: ...e programmed destination when the forwarded keyset is busy when the programmed destination is in another network node Available in enhanced version software only CFNR This option when set will forward...

Страница 9: ...ANUAL PART 1 JUNE 2002 1 8 4 Dial 1 for YES 0 for NO OR 201 FORWARD CURENTLY SET YES Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2 5 Press the transfer key to store...

Страница 10: ...ransferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset or AOM will ring when the transfer is complete if the user has not pressed the ANS RLS key or...

Страница 11: ...e below to complete your message Pressing the bottom left programmable key will change the letter from upper case to lower case There are up to 11 characters that can be used NOTE When the character y...

Страница 12: ...9 W X Y Z 9 DIAL 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL ACTI...

Страница 13: ...n to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D...

Страница 14: ...g its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED NAM...

Страница 15: ...its 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 20 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 519 SG Station Grou...

Страница 16: ...abinet 1 2 Slot 1 10 1 48 1 PICKUP GROUP None 01 30 2 SGR Station Group Number 3 BOSS SECR None 1 4 4 PAGE Page Zone 1 4 5 COS NO COS 1 30 per Ring Plan 01 06 ACTION DISPLAY 1 Press the transfer key f...

Страница 17: ...plays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays Fri...

Страница 18: ...he handset or press the SPK button 04 KEY TONE Allows the user to hear a slight tone when pressing buttons on keyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if key...

Страница 19: ...s dialed at Step 2 201 STN ON OFF AUTO HOLD OFF If option 01 from above list is dialed at Step 2 201 STN ON OFF AUTO TIMER OFF If option 02 from above list is dialed at Step 2 201 STN ON OFF HEADSET U...

Страница 20: ...ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to se...

Страница 21: ...r key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move the cu...

Страница 22: ...level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This is the...

Страница 23: ...OLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from above l...

Страница 24: ...ng you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00 20...

Страница 25: ...display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 HHMM...

Страница 26: ...D data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first ANI d...

Страница 27: ...select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN to se...

Страница 28: ...20 Transferring Calls 20 21 Transfer with Camp On 21 Transfer to Voice Mail 21 Call Waiting 21 Conference Calls 22 SAMSUNG iDCS SYSTEMS August 2003 iDCS KEYSET USER GUIDE Samsung Telecommunications Am...

Страница 29: ...50 Timer Function 50 Viewing Message Indications 50 Alarm Reminder Messages 50 51 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 26 Privacy Release 26 NETWORK FORWARDING Call Forward Unconditio...

Страница 30: ...f you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 Personal Speed Dial Names 52 Station Names...

Страница 31: ...S YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with pape...

Страница 32: ...t beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping t...

Страница 33: ...ng ing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with...

Страница 34: ...4 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED L...

Страница 35: ...ne Interface DLI port that supports 2B D operation your installing company can determine this you may install a daughter module that provides a Digital Line Interface DLI port for connection of a digi...

Страница 36: ...into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTERBO...

Страница 37: ...the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle out side line button line group button or dial a line access code t...

Страница 38: ...t off Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead o...

Страница 39: ...the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOLD...

Страница 40: ...button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR 21 If you do not answer t...

Страница 41: ...the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of outside lines and internal...

Страница 42: ...ft the hand set or press the SPEAKER key before dialing the access code 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed you may...

Страница 43: ...ARDING If you system is equipped with the iDCS 500 LE version of software or iDCS 100 Enhanced Software and your system is networked with another system there are 3 types of forwarding that must be us...

Страница 44: ...eature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 Redial does not apply to intercom calls 29 28 DIALING FEATURES SPEED DIALING You can dia...

Страница 45: ...st dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad featur...

Страница 46: ...w flashing amber light You can not park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing AUTOM...

Страница 47: ...it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow f...

Страница 48: ...an show a reminder message See Alarm Remind er Messages under Display Features 37 36 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook pres...

Страница 49: ...maximum 12 characters including 4 and and press ACC000 again OR If your key has an extender other than 000 001 999 account code con tained in that bin will automatically be entered for your 39 ANSWER...

Страница 50: ...party NOTES 1 Executive off hook voice announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA c...

Страница 51: ...ry your station passcode is 1234 You can change your sta tion passcode whenever you desire While on hook press TRANSFER and then dial 101 Dial your old passcode Dial a new passcode must be four charac...

Страница 52: ...ess TRANSFER to store your selection SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook pres...

Страница 53: ...ss TRANSFER and then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press TRANSFER to store your selection CALLER ID REVIEW ALL iDCS 500 L LE VERSION ONLY This feature allows display...

Страница 54: ...duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold 49...

Страница 55: ...imes are displayed in minutes and seconds If a call lasts longer than 60 minutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you pre...

Страница 56: ...00 OR With the handset on hook press TRANSFER and then dial 115 plus 00 and TRANSFER again to exit 53 PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned t...

Страница 57: ...Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN key to scroll to the desired message t...

Страница 58: ...wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 57 56 CALLER ID WHAT IS CALLER ID Caller ID is the name given to the...

Страница 59: ...an now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR 59 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a...

Страница 60: ...essing The 64 button module does not support executive off hook voice announce OHVA and does not have a microphone A maximum of two 64 button modules can be assigned to any keyset 61 60 Press SCROLL a...

Страница 61: ...box Greeting Personal Admin 1 2 3 Change Password Record Name Enter Directory Name V1 2 only 63 SVMi 4 SVMi 8 This section describes how to setup your mailbox and how to use the vari ous mailbox owner...

Страница 62: ...65 SVMi 8 TELEPHONE KEYPAD INTERFACE 64 HOME PAGE Table of Contents Guide Contents...

Страница 63: ...E RESUME 67 66 ACCESSING YOUR MAILBOX Outside Callers Dial the phone number that will be answered by the SVM The main greeting will answer At the main greeting dial plus your mailbox number mailbox nu...

Страница 64: ...TENDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message...

Страница 65: ...calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services if allowed by the Administrator 7 Night Intercept SVMi 8 ONLY This option is available only if...

Страница 66: ...to listen to the message you recorded save the message you recorded and return to the previ ous menu record the message again or exit without saving the mes sage 73 72 active the SVMi 8 will play you...

Страница 67: ...messages will immediately begin to play To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration Press 5 to Set Auto Play of New Messages 75 74 Note If you record only the...

Страница 68: ...ed automatically before each message If this is disabled the information must be requested manually by pressing 00 To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration...

Страница 69: ...itor it Press 4 to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or...

Страница 70: ...d pause fast for ward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Message Waiting Light you will be able to use the keyset di...

Страница 71: ..._______________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 ________...

Страница 72: ...BOOK 1 THINGS YOU SHOULD KNOW 2 9 OUTSIDE CALLS Making an Outside Call 10 Answering an Outside Call 10 Universal Answer 10 Recall Flash 11 Busy Line Queuing with Callback 11 Canceling Callback 11 INTE...

Страница 73: ...ting Started 58 Listen to your Messages 58 Subscriber Main Menu 58 DIALING FEATURES Speed Dialing 25 Programming Personal Speed Dial Numbers 25 26 One Touch Speed Dialing 26 Last Number Redial 26 Save...

Страница 74: ...ur keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requireme...

Страница 75: ...r installing company can inform you of the correct codes 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate th...

Страница 76: ...correctly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECO LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the...

Страница 77: ...e volumes SPEAKER KEY Used to switch call to speakerphone MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end...

Страница 78: ...dependent levels for h a n d s e t s p e a k e r background music ring and page volumes SPEAKER KEY Used to switch call to speaker phone 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a...

Страница 79: ...handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speak erphone press an idle outside line button line group button or dial...

Страница 80: ...CALLS When your keyset rings simply lift the handset OR press the ANS RLS key to be connected to the calling station If you are using a 7B phone you must pick up the handset to speak to the calling p...

Страница 81: ...TION CALLBACK When you call another station and receive a busy signal Press the CBK key if programmed or dial 44 When the busy station becomes free your keyset will ring Lift the handset or press ANS...

Страница 82: ...de line when the called station hangs up or you can press TRSF to return 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If thi...

Страница 83: ...dialing 600 19 to the outside party If you wish to send the call to another extension without waiting for the first station to hang up simply press another DSS button OR Press the CALL button or C O...

Страница 84: ...ation company has enabled this fea ture 21 20 FORWARD ALL CALLS To forward all your calls under any condition to another station Dial 601 plus the extension or group number Receive confirmation tone a...

Страница 85: ...UP or DOWN to select the forward type Press the right soft key to move the cursor Dial the destination number e g 202 OR Press UP or DOWN to select the destination Press the right soft key to move the...

Страница 86: ...h the iDCS 100 Enhanced Software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is locat ed in anot...

Страница 87: ...with be sent as tones 27 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The...

Страница 88: ...w flashing amber light You can not park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing AUTOMATIC...

Страница 89: ...t number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot...

Страница 90: ...door 33 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND key or dial 401 The DND key lights steady red to remind you of...

Страница 91: ...n i e k a M S E Y S E Y O N m o c r e t n i e v i e c e R s l l a c S E Y S E Y O N CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in an...

Страница 92: ...ation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add On Mod ule AOM Use caution because the conversation through the AOM may possibly be heard...

Страница 93: ...de To activate this feature With the handset on hook press TRSF and then dial 110 Dial 031 to turn the Hot Keypad on or 030 to turn it off Press TRSF to store your selection 39 38 CUSTOMIZING YOUR KEY...

Страница 94: ...sion number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character directory name Incoming calls can be easily identified a...

Страница 95: ...s dialed Pressing the NEXT key will scroll through all five numbers Pressing the DIAL key will dial the number currently displayed Pressing the EXIT key will return the keyset to idle Press the NEXT k...

Страница 96: ...programming Please refer to the Enhanced Display Programming Section provided by your installation company when requested for a complete list of descriptions and extenders for any keys you may have p...

Страница 97: ...is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a type of circuit that cannot pro vide Caller ID information for example som...

Страница 98: ...phone system required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require option...

Страница 99: ...call on hold Dial the trunk number You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing...

Страница 100: ...D ON MODULE 32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added to your keyset The 32 tri colored LED s provide better visual indica tion of call statu...

Страница 101: ...stening to your Message 2 Record and Send Message See Sending Messages 3 Review Saved Messages See Listening to your Message 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Ma...

Страница 102: ...Telephone Numbers 3 Weekly Availability Schedule 4 5 Place a Direct Call 6 7 Personal Admin Cancel Executary 8 Pause Resume 0 Play Options 9 Record a Reminder Personal Services 1 Message Alert 2 Page...

Страница 103: ...ES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message y...

Страница 104: ...the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 3 Discard and Re Record 4 Set message Attributes Delivery Options SVMi 8 ONL...

Страница 105: ...Find Me SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone...

Страница 106: ...bled you REJECT a caller after listen ing to the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature Example Hi this is John Smith I m s...

Страница 107: ...livered Retrieval When this function is activated the SVM will allow you to recall any mes sages you have sent that have not yet been picked up by the recipient From the Mailbox Main Menu press 6 for...

Страница 108: ...nu allows you to make changes that are rarely changed Use these when you initially set up your mailbox You probably will not need them after that 1 Setting your Password From the Main Mailbox Menu pre...

Страница 109: ...ng you may Press to immediately put the caller in your voice mailbox and mon itor it Press 4 to immediately disconnect your station The caller continues to leave a message normally Pick up the handset...

Страница 110: ...________________ _________________________ 15 _________________________ _________________________ 16 _________________________ _________________________ 17 _________________________ __________________...

Страница 111: ..._____________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 __________...

Страница 112: ...nterpretation or use of information presented in this guide TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 3 OUTSIDE CALLS Making an Outside Call 4 Answering an Outside Call 4 Universal...

Страница 113: ...hese codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 NETWORK FORWARDI...

Страница 114: ...ntercom dial tone To get an out side line from the telephone company dial an access code usually the digit 9 To call another station in your system simply dial its extension number See your system dir...

Страница 115: ...ammed to require an authorization code before making a call Dial 4 and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an a...

Страница 116: ...call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang u...

Страница 117: ...o transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a p...

Страница 118: ...en dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to retu...

Страница 119: ...Receive confirmation tone and hang up To cancel Call Forward No Response lift the handset and dial 600 O OR R dial another forward code e g 604 If you want a specific extension s calls forwarded to yo...

Страница 120: ...l bin number e g 01 a trunk or trunk group number and your speed dial digits Listen for system dial tone and replace handset LAST NUMBER REDIAL To redial the last telephone number you have dialed Lift...

Страница 121: ...will be called auto matically If it is not answered your message indication will remain Repeat the prior step until all messages have been returned in the or der received Dial tone will return to norm...

Страница 122: ...You can enter an account code in two ways To enter an account code by interrupting the conversation While on an outside call hookflash receive confirmation tone and dial 47 Dial the account code it m...

Страница 123: ...clud ing 4 and NOTE If you wait for the outside party to hang up you must complete this procedure within ten seconds You cannot repeat if you make a mistake IN OUT OF GROUP If your station is assigned...

Страница 124: ...____________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS C CO OD DE E N NA AM ME E T TE EL LE EP PH HO ON NE E N NU UM MB BE ER R 00 ____________________...

Страница 125: ...s guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warran...

Страница 126: ...Appointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation...

Страница 127: ...costs and telephone abuse Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your sys tem up to be used wi...

Страница 128: ...nes to ring different ring plans to ring different station and or station groups Examples of why differ ent ring plans are required can include normal day operation night opera tion using different op...

Страница 129: ...call a station in the system To make another call press receive dial tone and dial another num ber Press and hang up when finished 5 4 When the third option is selected the station that barges in can...

Страница 130: ...the dialing class of the station identified by the security code The DISA line must have disconnect supervi sion from the central office Insist that this service is verified by your installa tion ser...

Страница 131: ...IST The system has a system wide abandoned calls list that stores CID informa tion for the last 50 calls in the iDCS 500 M and iDCS 100 100 in the iDCS 500 L LE version that rang but were not answered...

Страница 132: ...cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP t...

Страница 133: ...e instructions for that program NOTE You must begin programming within 30 seconds Once you are in programming any delay of more than 30 seconds between key strokes will cause the system to automatical...

Страница 134: ...n dial 101 201 PASSCODE Display shows PASSCODE CHANGING FEATURE PASSCODE You can change individual feature passcodes This program is used to change the passcodes for several features These features ar...

Страница 135: ...ecial characters space _ and 14 13 2 Dial the station number OR use the 205 PASSCODE UP and DOWN keys to scroll through PASSCODE the keyset numbers and press the right soft key to move the cursor righ...

Страница 136: ...sign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instructions be...

Страница 137: ...Save data and advance to next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to spee...

Страница 138: ...ogram System Speed Dial Numbers step 4 4 Press the right soft key to return to step 2 above OR press TRSF to store and exit programming OR press SPK to store and advance to the next program iDCS KEYSE...

Страница 139: ...E D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS A B C D E F 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F 24...

Страница 140: ...the speed dial location e g 05 OR 205 SPEED NAME use UP or DOWN to scroll through the 01 _ location numbers and use the right soft key to move the cursor OR press the left soft key to return to step...

Страница 141: ...and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1 press UP or DOWN to select t...

Страница 142: ...S 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 519 for the iDCS 100 501 529 for the iDCS 500 M 501 549 for the iDCS 500 L LE SG Station Group 501 519 for the iDCS 100 501 529 for the i...

Страница 143: ...ion The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the transfer recall timer or transferred calls will not forward DTMF DUR...

Страница 144: ...L LE version or 350 entries in the iDCS 100 system with each entry com prised of a ten digit telephone number and a 16 digit name See Program Station Names Open customer programming and follow the in...

Страница 145: ...EXT 2 Enter first station number e g 202 SET RELOCATION Press RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT soft key to enter data EXT 20...

Страница 146: ...D C L M O A 2 3 S C D i S C D M O A 4 6 B 8 S C D i B 8 1 S C D i B 8 1 S C D i S C D i h t i w M O A 4 1 B 8 2 S C D i B 8 2 S C D S C D i h t i w M O A 4 1 L S S E Y O N O N O N O N O N O N O N O N...

Страница 147: ...rage Call Time 12 Average Ring Time 13 Call Status 13 Sample UCD Report 14 AUTO ATTENDANT AND UNFORM CALL DISTRIBUTION ADMINISTRATION GUIDE iDCS 100 DIGITAL COMMUNICATIONS SYSTEM June 2002 Samsung Tel...

Страница 148: ...pped with an integrated option package to enhance call processing The improved feature support is in the form of Auto Attendant and Uniform Call Distribution One or both may be ac tivated in your syst...

Страница 149: ...TO RING PLAN SERVICE Manually changing an Auto Attendant to a different ring plan without an alternate greeting The greeting will change the iDCS 100 system ring plan until the next scheduled change b...

Страница 150: ...s being processed SUPERVISOR Each UCD group can be assigned one or more optional supervisors A su pervisor can be responsible for more than one UCD group If you are a su pervisor you will have a speci...

Страница 151: ...ng time is 00 00 Press the UP key You will be presented with the following display It shows you the number of C O calls that rang in when all members of the group were busy It is possible for this tot...

Страница 152: ...oup in this case 505 the sales group It requires a customer provided printer 529 Sales group PRINT CLEAR Clearing Stored Data Select the CLEAR option You will be presented with two options MANU AL and...

Страница 153: ...me statistic and so will not print on a report Abandoned Calls This shows the number of callers that reached the UCD group but hung up before being answered A high number probably means that there are...

Страница 154: ...than the calls received by the group it is possible that calls were unanswered by an agent and went to final destination or that callers hung up while in queue If the total number of all agent calls...

Страница 155: ...IN QUEUE 00 51 TOTAL CALLS RECEIVED 00011 LONGEST QUEUE TIME TODAY 02 14 TOTAL CALLS ABANDONED 00004 AGENT STATISTICS MEMBER AGENT NAME CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 5...

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