To create a backup or relief operator position, assign the main operator and
one or more backup individuals to the operator group. All but the main op-
erator should be out of the group. When it is necessary to use a backup
operator, put the desired backup station in the group and remove the main
operator. When incoming call traffic is heavy, you can have another station
put itself in the operator group along with the main operator to handle the
extra call load.
If the station does not have an
IN/OUT
key:
• Lift the handset and dial the feature access code _________________.
• Dial the group number.
• Dial
0
to be out of the group or dial
1
to be in the group.
• Receive confirmation tone and hang up.
If the station has an
IN/OUT
key:
• Press the
IN/OUT
key. It will light red when the station is in the group.
• Press the
IN/OUT
key again. The light is off when the station is out of
the group.
NOTE: A station can be in more than one group.
DIRECT INWARD SYSTEM ACCESS
(DISA)
From outside of the office, selected individuals can call into the iDCS system
on special DISA line(s). A security code must be entered to gain access.
Once these individuals are in the system, they can make outside calls using
the office lines or call stations within the system. Individuals who will use
DISA must have their stations assigned for DISA access and must change
their station passcodes. The default passcode 1234 cannot be used.
• Call in on the DISA line from any phone with tone dialing.
• You will hear a dial tone. Dial your security code (your extension num-
ber plus your station passcode).
• If you are allowed access, you will receive a dial tone.
• Dial any line access code, receive outside dial tone and then dial a
telephone number
OR
dial any extension number to call a station in
the system.
• To make another call, press
✱
, receive dial tone and dial another num-
ber.
• Press
#
and hang up when finished.
5
4
When the third option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled.
The party that originated the barge-in may join the conversation by pressing
the
MUTE
button on the keyset. Your service company must program these
options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America is in no
way responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station’s class of service to the same class as
your station, allowing you to make calls or use features that would otherwise
be restricted from that station.
• Lift the handset or press the
SPK
or the
MONITOR
key.
• Dial
59
and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number
—OR—
use the
desired feature as usual.
• Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
IN/OUT OF GROUP
Any station assigned to a station group can remove itself from that group
and then reenter the group at a later time. When out of the group, a station
can receive calls to its extension number but not to the group.
The number of groups available to choose from may vary depending on your
iDCS system type:
iDCS 100
20 Groups (500 through 519)
iDCS 500 M
30 Groups
(500 through 529) or (5000 through 5029 depending if
your system is setup for 4 digits numbering plan)
iDCS 500 L/LE
50 Groups
(500 through 549) or (5000 though 5049 depending if
your system is setup for 4 digits numbering plan)
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