3
!
Press the AA PLAY key
!
Dial the first AA port (this will usually be 3951)
!
Enter the number of the prompt to play (if in doubt get a list of the
prompts from your installation and service company)
!
The prompt will begin to play along with all subsequent prompts
CHANGING THE GREETING
The AA card allows the system administrator to call in and change the cur-
rent operating ring plan with its associated greeting to a different ring plan
mode with or without an alternate greeting.
!
Call the auto attendant and dial a special passcode while you are listen-
ing to the present operating ring plan's associated greeting. Your service
company technician programs the special passcode for you.
!
Dial
1
for the first ring plan with its preprogrammed greeting,
2
for the
second ring plan with its preprogrammed greeting,
3
for the third ring
plan with its preprogrammed greeting,
4
for the fourth ring plan with its
preprogrammed greeting,
5
for the fifth ring plan with its preprogrammed
greeting, or
6
for the sixth ring plan with its preprogrammed greeting.
!
Dial a
0
to leave the greeting for that ring plan or a 1 to enable your alter-
nate greeting.
!
Hang up. The selected ring plan with its associated greeting is set.
MANUAL RING PLAN MODE SERVICE
!
When the iDCS 500 phone system changes from one of its ring plans, the
AA greeting associated with that ring will also change.
!
When the ring plan of the phone system is changed remotely the ring
plan status of the iDCS 100 phone system is also changed. This means
that a customer who needs to put the system in a different ring plan can
call in remotely and do it.
!
When the alternate greeting is set, the iDCS 100 system will go into the
ring plan selected. If a
RTO
or a
RP
key is programmed on the iDCS 100
and alternate greeting is enabled, then the
RTO
or
RP
key will
FLASH
.
AUTO RING PLAN SERVICE
!
Manually changing an Auto Attendant to a different ring plan without an
alternate greeting. The greeting will change the iDCS 100 system ring
plan until the next scheduled change by the automatic time tables pro-
gram.
2
AUTO ATTENDANT
The auto attendant will answer and process incoming calls without human
intervention. The caller is answered and hears a message prompting him/her
to dial numbers to reach extensions in the phone system or follow other
options provided by the SMISC2 card.
Your installation and service company has already designed and pro-
grammed these options for you, including the greetings and messages that
play at different times while the call is being processed.
The only administration associated with this card is the greeting change.
Different day and night greetings may be programmed. These change when
the iDCS 100 system switches from normal day operation to evening opera-
tion. Additionally, an alternate greeting may be recorded to indicate a holi-
day, an emergency or another temporary closure. From time to time, it may
be necessary to manually change the active greeting from the current (day
or night) to the alternate (holiday).
RECORDING GREETINGS
To record greetings (or prompts) you must have an
AA RECORD
key pro-
grammed on your keyset. Select a quiet place where you will not be dis-
turbed. Each AA card has 2 minutes of recording time.
!
Press the AA RECORD key
!
Enter the passcode (this can be supplied by your installation and service
company)
!
Lift the handset and press HANDSET softkey
!
Dial the first AA port (this will usually be 3951)
!
Enter the number of the prompt to record (if in doubt get a list of the
prompts from your installation and service company)
!
Begin recording after the tone, when finished press the AA RECORD key
!
Repeat as necessary
PLAYING GREETINGS
You may play the greetings to check that you are happy with the quality and
content. To do this you must have an
AA PLAY
key programmed on your
keyset.
HOME PAGE
Table of Contents
Guide-Contents
