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RCH

INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME

TECHNICAL

AND MAINTENANCE

MANUAL

Содержание Touch ME

Страница 1: ...RCH INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME TECHNICAL AND MAINTENANCE MANUAL ...

Страница 2: ...ION RESERVED FOR RCH SERVICE CENTERS RCH TOUCH ME 2 TOUCH ME TECHNICAL AND MAINTENANCE MANUAL REVIEWS CHART REVIEW DATE FEATURES DESCRIPTION MODIFIES 1 0 03 2010 FIRST VERSION 2 0 05 2012 7 3 POSPLUS UNIT CONTROL ...

Страница 3: ...ECOVERY AFTER A HW INIT PROCEDURE 17 STEP 1 SET ORGANIZATION NUMBER 17 STEP 2 SERIALIZE ECR 18 STEP 3 ACTIVATE E J Electronic Journal MMC 19 2 12 LOADING GRAPHICS 21 2 12 1 LOGO DIMENSIONS 21 2 12 2 LOADING THE LOGOS 22 2 12 3 ENABLING LOGO PRINTING ON THE RECEIPT 23 2 12 4 PRINTING LOGOS ON THE RECEIPT 23 2 13 PERIODICAL CHECKING 24 2 14 PROGRAMMED VERSION FIRMWARE 24 3 BASIC KEYPAD DISPLAY CONFI...

Страница 4: ... POSPLUS CONNECTION 45 8 TOUCH ME SYSTEM ARCHITECTURE 46 8 1 TOUCH ME BLOCK LAYOUT 47 8 2 LAYOUT TOUCH ME 48 8 3 MAIN BOARD CONNECTOR LEGEND 48 9 CIRCUIT DESCRIPTION 49 9 1 KEYBOARD CIRCUIT 49 9 2 DISPLAY CIRCUIT 50 9 3 PRINTER CONTROL CIRCUIT 51 9 4 E J WRITING READING CIRCUIT ELECTRONIC JOURNAL 53 9 5 DRAWER OPENING CIRCUIT 53 9 6 ADDRESS BUS AND DATE BUS CIRCUITS 54 9 7 COMMUNICATION SERIAL POR...

Страница 5: ...ssistance that is not authorized or that does not respect instructions supplied the use of non original spare parts or the removal of parts that are fundamental for safely using the device 1 2 OPERATION The TOUCH ME cash register has been specifically studied for the markets for the emission of receipts on thermal paper and the storage of the journal on E J Electronic Journal MMC support The cash ...

Страница 6: ...the device and verify the following Test the display the keyboard and the printer according to the instructions contained in the auto diagnostics chapter of this manual Check if the fiscal memory has already been initialized 1 4 CASH REGISTER START UP Carry out periodical testing according to the instructions required by the authorized laboratory that is responsable for the cash register s start u...

Страница 7: ...is not possible to execute automatic receipts leaving the default value to zero Press the CL key to exit The display returns to the main menu to exit the menu press Void Example of an automatic receipt Each new receipt increments an automatic receipt counter 2 2 PRINT TEST In the SVR mode 5 and KEY repeatedly press the key to visualize Print test A press CASH A receipt is printed to test the integ...

Страница 8: ...sensibility of the thermal paper 2 4 BATTERY CHECK This function allows to set the voltage threshold value of the external battery only for factory test If battery voltage goes below a programmed value after emitting the receipt the device indicates the problem of insufficient electrical Power Supply on the display A Press CASH B The OFF value is preset for the TOUCH ME device press and the CASH k...

Страница 9: ...he temperature shown on the display from 5 to 5 degrees this allows to calibrate the value according to the room s climatic conditions Use the and keys to change the value each time a key is pressed temperature is changed by half a degree Press the CASH key to confirm calibration The display returns to the main menu to exit the menu press Void 2 7 NEGATIVE RECEIPT TOUCH ME not fiscal version gives...

Страница 10: ... and of the change To change the Öres rounding setting enter in SRV Mode 5 KEY repeatedly press the key to visualize Öres rounding A Press CASH B Press the key and CASH to enable the rounding function YES or press the key and CASH key to disable The display returns to the main menu to exit the menu press Void ÖRES ROUNDING YES NO SERVICE ÖRES rounding ...

Страница 11: ... CASH to enable the password in X Z PRG mode YES or press the key and CASH key to disable C Enter the new password up to four digits The actual numbers are displayed so that you can check them Once you have entered the complete new password press CASH The display returns to the main menu Press VOID to quit the menu NOTE If the password exceeds three digits a point dot is displayed after every grou...

Страница 12: ... last two totals pressing the SUBTOTAL key in REG mode In the SVR mode 5 and KEY repeatedly press the key to visualize Two Tot recall A Press CASH B Press the key and CASH to enable the recall YES or press the key and CASH key to disable The display returns to the main menu to exit the menu press Void Two tot recall Yes nO SERVICE Two tot recall ...

Страница 13: ...ASH B Insert the Organization Number 10 numeric digits and press CASH C press to change from NEJ to JA and confirm JA by pressing CASH key E wait a few seconds F a message will indicate that the Organization Number is stored into the ECR ORGANIZATION NO OK The display returns to the main menu to exit the menu press Void NOTE if the Organization Number has been inserted yet you ll visualize the fol...

Страница 14: ...D wait a few seconds E a message will indicate that the Serial Number is stored into the ECR ECR SERIAL NUMBER OK The display returns to the main menu to exit the menu press Void NOTE 1 if the Serial Number has been inserted yet you ll visualize the following message on the clerk display ECR ÄNNU EJ SERIALIZED CL press CL to returns to the main menu NOTE 2 if the ECR has been activated yet you ll ...

Страница 15: ...ation of cash register To enter in SVR mode o Press 5 and KEY o Insert password 555 Confirm by CASH In the SVR mode repeatedly press the key to visualize Aktivera E J Activate Electronic Journal A Press CASH B Press the key and CASH key to initialize the first E J and confirm JA by pressing CASH key otherwise press the key and CASH to exit the procedure C Insert the day and press CASH Insert the m...

Страница 16: ...t EJ Activation completed ECR is ready to work with the control box EJ FISKAL E J 01 INITIALIZED DATUM 01 05 12 TID 15 30 CLK 1 01 05 2012 15 30 DOK NR 00000001 EJ FISKAL Example of EJ Activation receipt The display returns to the main menu to exit the menu press Void Receipt Void IMPORTANT NOTE After every total reset or upgrade procedure ECR is no longer active You must repeat Step 1 2 and 3 to ...

Страница 17: ...its and press CASH C press to change from NEJ to JA and confirm JA by pressing CASH key D wait a few seconds E a message will indicate that the Organization Number is stored into the ECR ORGANIZATION NO OK The display returns to the main menu to exit the menu press Void NOTE if the Organization Number has been inserted yet you ll visualize the following message on the clerk display ORGANIZATION NR...

Страница 18: ... a message will indicate that the Serial Number is stored into the ECR ECR SERIAL NUMBER OK The display returns to the main menu to exit the menu press Void NOTE 1 if the Serial Number has been inserted yet you ll visualize the following message on the clerk display ECR ÄNNU EJ SERIALIZED CL press CL to returns to the main menu NOTE 2 if the ECR has been activated yet you ll visualize the followin...

Страница 19: ... password 555 Confirm by CASH In the SVR mode repeatedly press the key to visualize Aktivera E J Activate Electronic Journal A Press CASH B Press the key and CASH key to initialize the first E J and confirm JA by pressing CASH key otherwise press the key and CASH to exit the procedure C press to change from NEJ to JA and confirm JA by pressing CASH key to continue to use the old E J setting NEJ yo...

Страница 20: ... indicate E J activation EJ Activation completed ECR is ready to work with the control box The display returns to the main menu to exit the menu press Void NOTE if the Electronic Journal has been activated yet you ll visualize the following message on the clerk display E J ÄNNU EJ AKTIVERAD CL press CL to returns to the main menu AKTIVERA E J OK NY Z RAPPORT NR 0 ...

Страница 21: ...Kb and must be saved in a mono chromatic bitmap format bmp Create your Logos respecting the dimensions and the format indicated Please avoid using long horizontal lines for the logos since they are particularly severe on the type of thermal printer currently used for the TOUCH ME device It is advised to use less than 1 3 the dots available per printing line which means using black for less than 30...

Страница 22: ...x is not used After selecting the Logo to insert before the receipt heading visible in the preview checkmark the TO AREA 1 box Now operate on the TOUCH ME device in SERVICE mode 5 and KEY with the LOAD LOGO function loading graphics press CASH Using the mouse press the TRANSMIT button within the next ten seconds A beep of the TOUCH ME device and a progress bar on the PC s monitor indicate the rece...

Страница 23: ...tion to enable the Halo Logo Press CASH to enter function programming followed by the key to visualize SELECT LOGO by user confirm using the CASH key The TOUCH ME display visualizes the request for inserting heading lines If programming the header is not necessary exit programming by pressing the Void Receipt Void key 2 12 4 PRINTING LOGOS ON THE RECEIPT After enabling Logo printing in the Program...

Страница 24: ...th values from 1 to 31 Insert the month with values from 1 to 12 Insert the year four digits ex 2010 The display returns to the main menu to exit the menu press Void The periodical check is signaled when the device is turned on twelve days before the programmed date Press CL to stop the signal and continue operation Signaling will repeat each time the register is turned on until the technician cha...

Страница 25: ...lable VIDEO 1 CONFIGURATION VIDEO 2 CONFIGURATION VIDEO 3 CONFIGURATION The VIDEO 1 configuration is selected by default See section 4 3 to select another configuration 3 1 VIDEO 1 KEYPAD DISPLAY CONFIGURATION The VIDEO 1 keypad display configuration provides the following two pages To display page B press To return to page A press PAGE A PAGE B ...

Страница 26: ...AND MAINTENANCE MANUAL model TOUCH ME 26 3 2 VIDEO 2 KEYPAD DISPLAY CONFIGURATION The VIDEO 2 keypad display configuration provides the following two pages To display page B press To return to page A press PAGE A PAGE B ...

Страница 27: ...AND MAINTENANCE MANUAL model TOUCH ME 27 3 3 VIDEO 3 KEYPAD DISPLAY CONFIGURATION The VIDEO 3 keypad display configuration provides the following two pages To display page B press To return to page A press PAGE A PAGE B ...

Страница 28: ...ing screen To set display BRIGHTNESS press one of the three standard options LOW MEDIUM or HIGH To set a brightness value between the standard settings press the slider bar The cursor moves to the point just pressed and the brightness is adjusted automatically To change AUTOMATIC SLEEP time press one of the three standard options 5 MINUTES 30 MINUTES or NEVER To set a time between the standard set...

Страница 29: ...rs in the corners of the touch screen The display returns automatically to the main screen as soon as you complete the procedure To enable disable the keypad BEEP press the checkbox in the BEEP section The beep is active when the box is checked default To enable disable keypad FLIP press the checkbox in the FLIP section Flip is active when the box is checked default off To confirm the new settings...

Страница 30: ...s You can choose any of the six colours shown in the ASPECT menu The six available colours are ORANGE BEIGE GREY BLUE GREEN and LILAC To change the colour of the department keys A Press the first key DEPART 1 B The name of the selected department is displayed in the white window top centre of screen C Press one of the six available colours D Repeat steps A to C for the other departments IMPORTANT ...

Страница 31: ...n press D The message PLEASE SWITCH OFF ON appears E Switch the cash register off at the switch on the left side near the keypad display F Wait a few seconds and switch back on again G The new configuration appears as soon as the system restarts IMPORTANT NOTE The currently selected configuration remains active until changed To select anther configuration repeat the procedure given above from step...

Страница 32: ...f the VIDEO 1 configuration is selected To display the second page of the keypad display press The keys contoured in the figures above can be programmed to perform a function other than the default function Press one of the programmable function keys to display the next screen 5 PROGRAMMABLE FUNCTION KEYS 7 PROGRAMMABLE FUNCTION KEYS ...

Страница 33: ...d function key you pressed previously The new function is associated immediately with the coloured key in question and the keypad display assumes the new configuration Repeat the function key programming procedure until you have created the configuration you require Remember that you have a choice of three basic keypad displays so always select the most appropriate configuration before starting to...

Страница 34: ...le keys X 4 5 KEYPAD DISPLAY RESET BUTTON At the rear of the TOUCH ME cash register under the keypad video there is a small reset hole Push any pointed implement into this hole to restore the display s default settings The keypad display s default sittings are VIDEO 1 configuration active ITALIAN language Key BEEP enable VIBRATE disabled Default department colours Default key functions If you pres...

Страница 35: ...ad display software 1 Switch the TOUCH ME on If the customer has issued receipts that day close the day 2 Plug the TOUCH ME PC cable into the connector on the cash register located at the height of the keypad display and into the RS232 connector of the PC s COM1 serial port If you use another COM port remember to configure the Flash Magic program accordingly 3 Open the Touch Screen Utility program...

Страница 36: ...oceed as follows to check that the new SW has loaded correctly Key in 6 KEY in any mode The version of the software currently loaded appears at the bottom right of the screen ex Rel 1 1 0 VT 8 Switch the cash register off and remove the connection cable 9 Check that the paper roll is still in the right position and proceed to program the cash register NOTE This procedure does not delete the config...

Страница 37: ...0 DAILY DEPTS 111 DAILY PLU 112 DAILY CLERKS 113 DAILY VAT 114 DAILY HOURLY 115 DAILY FINANCIAL 120 PERIOD DEPTS 121 PERIOD PLU 123 PERIOD VAT 124 PERIOD FINANCIAL 199 VIEW AMOUNTS 3 KEY Z DAY PERIOD REPORT AND READ EJ Mode Z 200 DAILY RESET 211 DAILY PLU 212 DAILY CLERKS 214 DAILY HOURLY 220 PERIOD DEPTS 221 PERIOD PLU 223 PERIOD VAT 224 PERIOD FINANCIAL 280 INITIALIZE E J 296 DAILY RESETS BETWEE...

Страница 38: ... 121 CUSTOMER MESSAGES 122 DRAWER PULSE 123 LCD CONTRAST 124 LCD BACKLIGHT 125 KEY BEEP 128 DELETE PLU 200 SETTING SUMMARY 211 PLU SUMMARY 5 KEY SERVICE Mode SVR Password 555 910 AUTO RECEIPT 911 PRINT TEST 912 PRINT INTENSITY 913 BATTERY CHECK 914 BATTERY VOLTAGE 915 TEMP SENSOR 930 NEGATIVE RECEIPT 931 ÖRES ROUNDING 993 SERIALIZE FM 994 ACTIVATE EJ 995 LOAD LOGO 996 KEYBOARD CONFIGURATION 997 CU...

Страница 39: ...sing the CASH key Repeat the same procedure for the MONTH YEAR 4 digits HOUR and MINUTES If a wrong value is inserted for example MONTH 14 or HOUR 32 an error message is displayed DATE ERROR or HOUR ERROR and reinserting date is required 6 2 OPENING AND CLOSING THE HOUSING To open the housing 1 Remove the MMC electronic journal support 2 Remove the fiscal screw and the fastening screws on the bott...

Страница 40: ...t the end of the reset procedure the jumper must be removed and the cash register must be reprogrammed 1 Insert the jumper J3 HW INIT 2 Turn on the cash register 3 When asked to confirm select SI with the key and press CASH 4 Remove the jumper J3 5 Insert time and date by pressing CASH after each date insertion 6 The cash register prints a receipt indicating system reset After resetting The reset ...

Страница 41: ...3 o Plug the RJ connector of the TOUCH ME PC cable into serial port 1 on the cash register and plug the RS232 connector into any available COM serial port on the PC o Switch the cash register on The operator display appears with the pixels of the first line lit o Run the Updatefw exe program on the PC Select the serial COM port to which the cable is connected on the PC and click OK o A window show...

Страница 42: ...EG o Check that the paper roll is in place correctly aligned and fed o Proceed as follows to check that the firmware update as been completed correctly 5 KEY 555 CASH twice CASH The new FW version is displayed o Switch off the cash register Unplug the serial connection cable Replace the top cover and secure it with the screws and seal see section 6 2 o Check that the paper roll is still in the rig...

Страница 43: ...uses must respect the characteristics and the value indicated where they are mounted or on the electrical layouts Technical assistance operations must be limited to the replacement with original spare parts The device may in no way be modified by technical assistance operations any part that is replaced or removed due to technical assistance must be reconnected and mounted in its original position...

Страница 44: ...BA0056 can be used to connect the TOUCH ME to a PC in order to Update the TOUCH ME firmware CPU card see section 6 4 Update the keypad display software LCD card see section 4 6 Send program data or tax receipts tax printer mode Maximum length 3 metres SHEATH CONNECTED ONLY AT DB9 SIDE Front view of RJ45 connector Front view of DB9F connector ...

Страница 45: ...BA0013 can be used to connect the TOUCH ME to the Control Unit CleanCash model CABLE TOUCH ME CONTROL UNIT RS232 TOUCH ME RJ45 CONTROL UNIT DB9M RTS 1 7 CTS CTS 2 8 RTS GND 4 5 GND VCC 5 RX 6 2 TX TX 7 3 RX 7 3 POSPLUS CONNECTION USB adapter code 240307 must be used to connect the TOUCH ME to the Control Unit POSPLUS model ...

Страница 46: ...ng external CPU utilities a change holder drawer and a thermal printer The CPU receives control information from the following sensors TERM for controlling the temperature of the printer head PA R for controlling the presence of paper for printing the receipt The keyboard is directly controlled by the microprocessor X1 and is composed of an 8 x 6 line matrix A scanning signal is generated on the 6...

Страница 47: ...DISPLAY 1 X 16 CHARACTERS PRINTER RECEIPT MOD ELM 218 CASH DRAWER OPTIONAL DISPLAY TOUCHSCREEN 7 VIDEO KEYBOARD DGFE ELECTRONIC JOURNAL ON MMC MEMORY 1 x RS232 SERIAL PORT 12VDC INTERNAL UNIT COMPONENTS INSIDE AMF BOX ARCHITECTURE TOUCH ME AMF POWER SUPPLY AC DC ADAPTER 12V 3A MANAGEMENT STATEMENT TOUCHSCREEN EXTERNAL UNIT COMPONENTS OUTSIDE AMF BOX ...

Страница 48: ...advancement motor connector Y 10 motor connector Y 7 sensor connector Y 11 cutter connector Y 5 Y4 keyboard connector Y 2 operator display card connector Y 3 customer display card connector Y 15 MMC EJ connector Y 1 Fiscal memory connector Y 14 Touch screen display connector Y 12 RS232C SCOM1 serial port connector J 1 Back Light LCD Jumper J 3 Hardware Init Jumper J 4 Up grade Firmware Jumper Y 6 ...

Страница 49: ...nning signal is resent to the CPU after pressing one of the keys of the keyboard through the R0 R7 lines coded by X7 4051 and the decoder X6 74hc138 Pressing one of the keys determines the short circuit of one of the corresponding C0 C5 lines with one of the signal return lines R0 R7 The keyboard with 35 keys can be easily personalized without opening the device see chapter 2 8 ...

Страница 50: ...ssible to disable the customer display s retro lighting by removing an apposite jumper J1 Contrast can be regulated independently for both displays CONTRLV for the Operator s display and CONTRLC for the Customer s display respectively control the base of the BC807 Q4 and Q5 transistors The pilot signals of the dot matrix corresponding to the characters of the displays LCD D0 D3 are generated by th...

Страница 51: ... information memorized in the LATCH REGISTER is printed afterwards by piloting the drivers with the BURN print signal which reports to the STROFE pins of the printer head The temperature of the printer head is controlled by the microprocessor by reading the value of the thermistor TERM positioned in the sub layer of the printer component The presence of paper in the printer station is controlled b...

Страница 52: ...RCH INSTALLATION AND MAINTENANCE MANUAL model TOUCH ME 52 Power Supply of receipt paper is piloted independently by a step motor managed by the microprocessor X1 by means of the BA6845 X9 drivers ...

Страница 53: ...per should be closed during the device s normal operation with the MMC while it must be open for the direct programming of the FLASH memory firmware uploading of the microprocessor X1 Direct programming is typically done for the first time by the builder of afterwards after the replacement of the microprocessor itself 9 5 DRAWER OPENING CIRCUIT The timed signal for opening the drawer coming from t...

Страница 54: ...nsferring date with the SRAM and a 75hc377 X6 interface to generate the scanning signal of the keyboard lines through the decoder X7 4051 Furthermore the 75hc377 X6 interface pilots the drivers X9 X10 of the printer s paper advancement motor All the components connected to the BUS are activated by the microprocessor signals CS0 and CS1 for the SRAM and the interface of the date bus 75hc377 X6 ...

Страница 55: ...mmunication ports for connecting to external peripheral units the Serial Port 2 is optional The controlling circuit is integrated within the microprocessor which uses two MAX232 X11 X12 The two serial ports are RS232C type The connector carries TXD RXD CTS and RTS signals furthermore 12VDC voltage max 0 5A is available on pin 5 for Power Supply any LCB certified by RCH ...

Страница 56: ...the logical unit VB voltage for Power Supply the SRAM and the RTC real time clock Furthermore 3 3V voltage is obtained from VCC 5V voltage by means of a voltage regulator The following safety features are installed a T3 15 A F1 fuse on the input voltage as general protection of the Power Supply circuits in addition F2 limits la current in case of overloading on the pilot driver of the drawer s ele...

Страница 57: ... of the system s logical unit VCC 5V allows the microprocessor to start operation RES when Power Supply voltage 5V becomes stable at 5V During system shutdown the power failure circuit warns the microprocessor of the missing input voltage in advance with respect to the signal RES which would intervene to block microprocessor as well as SRAM and MMC memories operation 9 10 BUZZER CIRCUIT The comman...

Страница 58: ...ns It makes use of an external quartz oscillating circuit XT2 with 32 768kHz frequency for clock scanning The circuit is fed by the VB voltage and has serial communication with the microprocessor x1 9 11 2 MICROPROCESSOR U17 CLOCK CIRCUIT The terminals XIN VSS1 XOUT are connected to the quartz oscillating circuit XT1 16 MHz that scans the microprocessor work frequency ...

Страница 59: ...up by a rechargeable battery VL2330 BT1 which has the function of keeping date in the SRAM and RTC in case of no power supply if the device is turned off Without power supply switch is OFF VB voltage is supplied to the RAM and the microprocessor thanks to a rechargeable BT1 battery in this case the VB voltage rating is about 3V The circuit is protected from current overloads by the resistor R55 R5...

Страница 60: ...ive number is wrong Insert a new MMC or the proper E J E14 MMC WRITE ERROR It indicates that an error occurred during the writing of the data onto the electronic journal E J Switch off and switch on again the cash counter fully cancelling the current receipt Receipt void Should the problem appear several times contact the service centre E20 WRONG SEQUENCE Press CL It indicates that the pressure on...

Страница 61: ...R Press CL It indicates that the thermal head connector printer is disconnected from the printer logic card E62 POWER ERROR Press CL It indicates that the cash counter is improperly fed Contact RCH service centre to verify the feeder E63 PRINTER ERROR Press CL It indicates anomalous printer operations It may indicate the incorrect closing of the upper part or that some connectors are disconnected ...

Страница 62: ... the system E90 CONTROL UNIT CONNECTION ERROR No connection with Control Unit E94 INVALID SEQUENCE CL Invalid command to control unit E96 C U NOT OP CALL SERVICE Communication error with control unit E97 ID ERROR CALL SERVICE Control unit serial number not correct E98 C U INTERNAL ERROR Control unit with problems call service E100 NO STATUS INFORMATIONS No answer from status information E101 C U C...

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