Quantum SDLC 2.7, Справочное руководство

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46 Management GUI
The Ticket Service Code dialog establishes the service code associated with the problem.
Figure 30 Ticket Service Code
Name Operation Description
Select the
Service Code
for the
problem Select Do not know means the code is unknown.
Unscheduled Repair means an unexpected repair is required.
Scheduled Repair means a pre-arranged time has been allocated for
the repair.
Information Call means information is sent to GCC.
Customer Resp. means the problem is caused or belongs to the
customer.
Preventive Maint. means routine preventive maintenance is scheduled.
Installation means the ticket is generated to notify GCC about the
installation of the system.
De-Installation means the ticket is generated to notify GCC about a
system de-installation.
EC/Field Bill means a service call is the result of an EC/Field build
installation.
Feature Code Change means a new feature or function is added to the
system.