Chapter 8: Alerts
Quantum DXi4700 User’s Guide
188
Figure 123:
Ticket Analysis
3. In the
Analysis Information
box, enter all relevant information about actions taken to resolve the
issue.
4. Click
Apply
.
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add optional comments to
the e-mail.
Note:
To enable the DXi4700 to send e-mail, you must specify an outgoing e-mail server (see
).
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click
at the bottom of the page.
The
Email Ticket Information
section displays at the bottom of the page (see
).
