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SECTION 5
TROUBLESHOOTING

SECTION 5 – Troubleshooting Guide

Troubleshooting Guides are provided to assist you in solving any problems that might occur with Printer or its

software. We tried to make them as complete as possible. The best advice we can offer is to make sure that the

system is setup properly, plugged in and has ink cartridges installed before attempting to troubleshoot any

problem.

WARNING!

DO NOT REMOVE SIDE COVERS ON PRINTER!

HIGH VOLTAGES PRESENT BEHIND COVERS!

Inkjet Cartridge (Printhead)

CONDITION

PROBLEM

SOLUTION

Black streaks in text

Lint or paper dust on Printhead. Clean and Purge the Cartridge

Nozzles, as described in section

titled

“Ink Cartridge (Printhead)

Care”.

White streaks in text or

graphics

Clogged/Damaged Nozzle(s).

Lint or dust blocking

nozzles.

Poor contact between Printhead

and Printhead Pen Stall.

Clean and Purge the Cartridge

Nozzles, as described in section

titled

“Ink Cartridge (Printhead)

Care”.

Remove and reinsert Ink Cartridge

into Pen Stall.
Remove, clean and dry cartridge

contacts.
Swap positions with known-good

cartridge. If problem follows

cartridge then this is a cartridge

issue. Insert new Print Cartridge.

If problem does NOT move with

cartridge contact technical support.

Some Cartridges will not print

(problem follows cartridge)

Cartridge is blocked or clogged.

Cartridge issue or out of ink

Incompatible Ink Cartridge.

Check to make sure protective tape

is removed from Printhead.

Clean and Purge the Cartridge

Nozzles, as described in section

titled

“Ink Cartridge (Printhead)

Care”.

Install new Ink Cartridge.
Use “Ink Status” feature, in “Quick

Start” menu, to verify that printer is

recognizing ink cartridge as a valid

supply item.

Содержание AS-850

Страница 1: ...1 Inkjet Printer AS 850 User Guide AS 850R...

Страница 2: ...d caused by jamming it between equipment walls or furniture DO NOT remove covers Covers enclose hazardous parts that should only be accessed by a qualified service representative Report any cover dama...

Страница 3: ...e Guide and Transport Belt Adjustment 16 Media Thickness Adjustment 18 POSITION PRINT UNITS 19 PRINT RANGE AS 850 L2R 19 PRINT RANGE AS 850R R2L 20 MEDIA CONTROL GUIDE EXIT PRESSURE ROLLER ASSEMBLY US...

Страница 4: ...verted 44 Resolution 45 Belt Speed Beltspeed 45 Feed Delay 45 ADDING NEW FORM SIZE PAPER SIZE 46 PRINTING FROM BULK MAILER 47 PRINTING FROM FLEXMAIL 4 3 53 PRINTING FROM MS OFFICE APPLICATIONS 59 SECT...

Страница 5: ...ing Rollers 70 Cleaning Touchscreen 70 Cleaning Media Sensor 71 SECTION 5 TROUBLESHOOTING GUIDE 72 INKJET CARTRIDGE PRINTHEAD 72 PRINTER 73 TOUCHSCREEN MESSAGES 75 APPENDIX A PRINTER SPECIFICATIONS 77...

Страница 6: ...ad Carriage to compensate for different media thicknesses 5 EXIT PRESSURE ROLLER ASSEMBLY Can be used to help media exit Printer Assembly is repositionable Position so it provides media drive but is o...

Страница 7: ...lection Switch turns Main Power ON OFF Fuses provides over current protection IMPORTANT To safely power down Printer press the Shutdown Restart Key located on the control panel Then select Shutdown Wa...

Страница 8: ...ain Power Switch 3 PASS THROUGH KEY Press to access Transport Control screen Use to run the Transport to clear media from under the Printheads 4 PAUSE RESUME KEY Provides a quick way to pause and resu...

Страница 9: ...id placing it in direct sunlight Contents of Packaging 1 AS 850 Printer 2 Power Cord 3 WiFi Antenna 4 USB Flash Drive Includes Printer Driver User Guide 5 USB 3 0 Cable 6 Network Cable 7 Media Control...

Страница 10: ...e slot at the top of the faceplate on the Power Receptacle to release the tab A and gently pry the faceplate open 3 Insert the screwdriver blade into the slot B at the top of the Fuse Pack Voltage Sel...

Страница 11: ...le into Ethernet connector 2 WiFi Port Connect WiFi antenna included to this port 3 for wireless Printer monitoring or operation through your network How to Identify USB 3 0 Cables and Connections To...

Страница 12: ...imately one inch or more should be present between each piece of media as it feeds under the print units If the speed of the feeder is set too fast media will over lap as it feeds and cause jams in th...

Страница 13: ...Printer window opens Click Add New Printer Click Next 3 The Connect Printer window opens Make sure the Printer is plugged in powered up and the desired communications cable USB wired Network Ethernet...

Страница 14: ...Next 6 Click Finish to complete the installation 7 In Devices and Printers check that Printer is available and active TIP If you plan to Print Test Page from the driver please be sure to select the ap...

Страница 15: ...to move Print Unit away from sidewall of printer to allow room for Latch Lever to open fully 5 With Cartridge Nozzle Plate pointing down gently place Cartridge into Pen Stall with cartridge as up rig...

Страница 16: ...n the Outer Transport Belts so they accommodate the width of your media The Outer Transport Belts can be moved by running the printer putting the printer in Paper Feed mode then sliding the belt guide...

Страница 17: ...ts should be adjusted so they ride over the bottom lip of the Media Side Guides and are positioned very close the Media Side Guides but not rubbing against them as shown below 4 Position the Media Hol...

Страница 18: ...age until the bottom of the Print Unit just touches the Media Then remove the Media Tip If the Media cannot be pulled out easily from under the Print Unit Turn Media Thickness Knob in the proper direc...

Страница 19: ...nits movement on the AS 850 left to right feed printer It also indicates the No Print Zones unreachable print areas when feeding Media that measures the maximum Media width 15 W The example below repr...

Страница 20: ...e of each Print Units movement on the AS 850R right to left feed printer The example below represents a Media size of 15 Width x 17 Length in direction of feed It also indicates the No Print Zones unr...

Страница 21: ...down the Media if any of the following issues are occurring Media is lifting and touching smearing the wet image printed by the first Print Unit Heads 1 2 Media is catching and or skewing as it travel...

Страница 22: ...r transport 5 Set desired Printer Belt Speed 6 Press RUN on Printer to start Printer transport 7 Slowly increase the Feeder Speed using the Feeder s Speed Control Dial Adjust Feeder speed to desired s...

Страница 23: ...eturn to the previous screen Help Icon Life Preserver Tap the icon to open a short description of the features found on that screen Cleaning See Cleaning the Touchscreen in the Maintenance section TOU...

Страница 24: ...Image Indicates Merge Image status OFF No Merge Image selected loaded Green Merge Image selected loaded When Job is sent each record in the Job will be printed along with the selected Merge Image See...

Страница 25: ...n the Printer since last power up or Restart Does NOT include internal Images or Test Prints except for Purge First Piece Pieces Lifetime non resettable Total number of pieces that have been printed b...

Страница 26: ...Print Opens the Print Image Set Up screen See Print Image Set Up for details Delete Deletes the selected stored image from the printer and Printer Image Library See Print Image Delete for details PRI...

Страница 27: ...Image that was selected 150D Speed 1 2 3 4 200D Speed 1 2 3 300D Speed 1 2 600D Speed 1 Print Press to print the selected stored Image Merge Press to Merge selected stored Image with the next Job tha...

Страница 28: ...istics within a particular ink cartridge may change If a particular ink cartridge isn t firing well such as faded or fuzzy print you can try to increase the Boost voltage to improve print performance...

Страница 29: ...Pause Resume Key on Control Panel to start feeding and printing Select Auto Feed Start ON Deselect Auto Feed Start OFF Keep Nozzles Alive Since the nozzles used to print ascender and descender section...

Страница 30: ...drying time before next piece drops onto previous piece NOTE This feature applies only to internal Test Prints and Print Images within the Printer such as Test Print Purge Print and Print Image stored...

Страница 31: ...upplies Compatible Inkjet Cartridges Printheads for list of compatible cartridges NOTE Use the Previous button located at the bottom of the PRINTER PREFERENCES screen to access additional Printer Pref...

Страница 32: ...e using current adjustments and print parameters to check printing quality and Printhead alignment NOTICE The Horizontal Alignment feature is not accessible when there is job data present in the print...

Страница 33: ...imer INK ESTIMATOR Screen This tool estimates the total ink cost of a job using a sampling of the print job without feeding or printing NOTICE This feature is provided for estimation purposes only No...

Страница 34: ...on the last page printed or Missing or Unauthorized Cartridge See section titled Supplies Compatible Inkjet Cartridge for a list of authorized Inkjet Cartridges TIP If an authorized Cartridge is insta...

Страница 35: ...e length was measured accurately 0 1 Press STOP to end Test If the piece length measured longer than the actual piece length the media is probably slipping or hesitating as it feeds In this case check...

Страница 36: ...heck DHCP and enter a static IP Address to avoid unwanted changes to the printers IP address and loss of Printer Driver communication WIFI SET UP Press the Network icon on the Tools screen to open the...

Страница 37: ...port If this information is not present or you want to verify that the information on the decal is correct please contact your Service Representative Wired and Wireless MAC addresses can be obtained f...

Страница 38: ...KEY Provides a quick way to pause and resume a job at the Printer without using the Touchscreen or computer Press to start printing Press to pause a running job Press key again to resume printing Qui...

Страница 39: ...back to zero See VERTICAL ALIGNMENT in section titled Using the Touchscreen for more details NOTICE This feature is not accessible when there is job data in the printer Printer Preferences Select and...

Страница 40: ...ettings and data corruption which can make the printer inoperable USB Disconnect Disconnects and reconnects Printer communication with the USB Port Sometimes this can help to re establish a USB connec...

Страница 41: ...creen Print Data screen Pass Through Key Pressing the Pass Through Key on the Control Panel opens the Transport Control screen which allows the Printers transport to operate without feeding additional...

Страница 42: ...printer and select Printing Preferences to access and change default printing preferences TIP Preferences that you change by accessing them from the Devices and Printers folder will become default set...

Страница 43: ...ent Options to set up change and adjust Printer Paper Output Paper Size Lets you select the size of media to be used TIP If your paper size is not available in the pull down list see section titled Ad...

Страница 44: ...ich will likely make printing slower Printer Features Set print Resolution print quality and Printer speed Beltspeed Add a Feed Delay to provide more dry time between printed pieces Print inverted No...

Страница 45: ...e printer Feed Delay Use to add a pause between printed pieces Adding a Feed Delay to provide more dry time may help to reduce offset ink transfer image smudging between pieces Adjustment is made in 1...

Страница 46: ...logged into the computer with full administrative rights 5 Type a name for your new form into the box labeled Form name 6 Enter the Page size Width length in direction of feed and Height Leave all mar...

Страница 47: ...oped by FlexSystems and the Bulk Mailer Software Therefore you must access Advanced Settings in the Print Dialog box to make changes to these features This process will be explained in the following s...

Страница 48: ...pe desired name for new media choice Page width Enter length inches of media in direction of travel Press OK to Save and close this window Click NEXT to continue d From the Address Block Options windo...

Страница 49: ...nt location in the Layout b Click on an element such as the Address Block to access and change Font Options for this element Font Options and other features for the selected element can be accessed at...

Страница 50: ...nverted print up side down to operator d The Solid Line in the layout represents the separation point between Print Units e The Dashed Lines in the Layout represent the approximate separation points b...

Страница 51: ...ument Properties window will open a Make sure Portrait is selected for the Orientation Orientation Portrait Landscape Provides 90 degree image rotation 8 Click on the Advanced button The Advanced Opti...

Страница 52: ...tion selection Do NOT select choices marked with CAUTION symbol Resolution Compatible Belt Sped Selections 150 Low Medium and Medium High High 200 Low Medium and Medium High 300 Low Medium 600 Low TIP...

Страница 53: ...Devices and Printers folder and choose Set as default printer Also be sure to select and apply your desired Printing Preferences in the driver 2 If the AS 850 is not the selected model click on Print...

Страница 54: ...Indicia element positioned at the top right On the middle Print Unit middle four Heads there is a Text Box Immediate Attention Requested element and a Text Box Address Block element On the bottom Pri...

Страница 55: ...uttons arrows located at the bottom right side of the Layout to toggle through the records in the linked data file to see how they will be displayed printed 8 Click on Test Print button to immediately...

Страница 56: ...ghput print speed 11 Click on the Settings Tab and make sure the appropriate AS 850 printer model is selected You can also select the following features from this window Print Range The range of recor...

Страница 57: ...n to operator Print inverted Yes inverted print right side up to operator AS 850R right to left feed model with AS 850 R2L Printer Driver Print inverted No normal print right side up to operator Print...

Страница 58: ...records to printer TIP If you want to test print a single record or a few records using the current Printer Preferences select Pages as the Range choice Then you can type 1 to print a single page or...

Страница 59: ...tation automatically Because of this you will find that the page size and or orientation that MS Word automatically selects will not match the page size and orientation in the Printer Driver and the p...

Страница 60: ...an vary greatly depending on font selected and size of addresses CAUTION For continued protection against possible fire use only authorized Ink Cartridges 40mL max ink for each cartridge Flashpoint sh...

Страница 61: ...wn gently place Cartridge into Pen Stall with cartridge as up right as possible 6 Push down on Cartridge until it bottoms out in Pen Stall Do NOT push Cartridge towards Latch 7 Carefully Close Latch L...

Страница 62: ...sed and Solvent inks mark Water Based Storage Clips with W and Solvent Storage Clips with S 2 Clean Pad in the Storage Clip as described on next page 3 Clean Ink Cartridge nozzles as described on next...

Страница 63: ...and fuzzy print 3 Repeat as needed WARNING Do NOT use liquids other than Distilled Water to clean Water Based Ink Cartridge nozzles Never shake or bang Inkjet Cartridges This can cause air bubbles and...

Страница 64: ...than 8 hours or more than 2 hours in hot dry environments Use a lint free cloth dampened with distilled water to clean the cartridge nozzles Snap the cartridge into a Cartridge Storage Clip IMPORTANT...

Страница 65: ...ks CAUTION Solvent Inks EASYInk UltraUV EASYInk UltraSolv are flammable 3 Make sure printer s Purge First Piece feature is disabled turned off Printing with this feature enabled can damage or shorten...

Страница 66: ...ter 3 Clean Ink Cartridge nozzles as described on next page 4 Install Ink Cartridge into printer as described in section titled Install Ink Cartridges Printheads 5 Press RESUME to continue printing Wh...

Страница 67: ...ou can attempt to clean Solvent Ink cartridge nozzles using Isopropyl Alcohol 70 or higher on a lint free cloth This should only be done as a last resort on rare occasions Do NOT use liquids other tha...

Страница 68: ...rint on the media NOTE If print quality is still unacceptable after you have cleaned and purged nozzles you may need to replace Ink Cartridge s For more information see Troubleshooting Printheads in S...

Страница 69: ...nough may not be usable Media that meets Postal stiffness requirements for automated feeding is acceptable in the Printer Nested Envelopes envelope caught under the flap of another or stuck to one ano...

Страница 70: ...cleaner that does not contain plastic harming solvents Exterior Areas Covers and Frame May be cleaned with any standard non abrasive household cleaner that does not contain plastic harming solvents CA...

Страница 71: ...ector surface under the mounting plate with a clean lint free cloth NOTE If necessary you can remove the screw and nut A to remove the Media Sensor Reflector Plate 3 Wipe off dust or use canned or com...

Страница 72: ...aged Nozzle s Lint or dust blocking nozzles Poor contact between Printhead and Printhead Pen Stall Clean and Purge the Cartridge Nozzles as described in section titled Ink Cartridge Printhead Care Rem...

Страница 73: ...er Switch Wait for 60 seconds If white screen is displayed for more than 60 seconds turn OFF Main Power Switch disconnect communications USB Network cable s wait 20 seconds and Power ON again If probl...

Страница 74: ...settings Install Ink Cartridges Clean replace Ink Cartridges Use Ink Status feature in Quick Start menu to verify that printer is recognizing ink cartridges Install compatible Ink Cartridges Adjust P...

Страница 75: ...es Clear media from printer transport area Press OK to continue Use Reprint on Quick Menu screen to retrieve restore any missing or misprinted pages in the print job DOUBLE FEED ERROR 02 Wrong Paper S...

Страница 76: ...ss OK to continue NO ENCODER SIGNAL ERROR 05 Printer Motor has stopped Wire Harness connection is loose or broken Encoder Belt worn or broken Encoder Sensor not working Check clear possible Jam Press...

Страница 77: ...to 15 76 2 mm to 381 mm NOTE AS FDR14 Feeder Max 17 L x 14 W MEDIA THICKNESS Minimum 0 008 0 2 mm Maximum 0 5 12 7 mm NOTE AS FDR14 Feeder Max 0 375 thick MEMORY 1 GB of DDR3 1600Mhz SDRAM 16 GB micr...

Страница 78: ...P EASYInk Aqueous High Performance ink for aqueous varnished materials EASYInk Fast Black ASINKHPFAST EASYInk Fast Black general purpose quick drying dye based ink EASYInk UltraUV ASINKHPUUV EASYInk U...

Страница 79: ...AS FDR14 EasyFeed 140 Friction Feeder Riser Stand RS 140 Conveyor Stacker not shown AS CSD3 TB 390 or AS CSD6 TB 690 IR Dryer not shown For conveyors AS 850 left to right feed Printer shown with AS F...

Страница 80: ...anel Buttons 38 Control Panel Keys 38 Cover Top 6 D Date and Time 37 Diagnostics Clutch 35 Encoder 35 Media Sensor 35 Piece Count 35 Piece Length 35 Diagnostics Screen 35 Display Cleaning 70 Control P...

Страница 81: ...Inkjet Cartridge 60 Printhead 60 Material Control Guide 21 Media Control Guide 9 Media Exit Roller 6 Media Hold Down Strap 7 Media Hold Down Straps 17 Media Pressure Rollers 7 Media Sensor Cleaning 7...

Страница 82: ...From Bulk Mailer 47 FlexMail 53 MS Office 59 Purge Ink Nozzles Solvent Inks 68 Water Based Inks 63 Q Quick Menu Horizontal Alignment 39 Ink Status 39 Printer Preferences 39 Purge Print 38 Test Feed R...

Страница 83: ...bleshooting 72 Inkjet Cartridge 72 Printer 73 Touchscreen Messages 75 76 U USB Disconnect Button 40 USB Port 7 11 Using Touchscreen 23 V Vertical Alignment Screen 32 Vertical Alignment Printhead 32 Vo...

Страница 84: ...84...

Страница 85: ......

Страница 86: ...86 Quadient May 28 2020...

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